List of IPFX Unified Contact Centre Customers
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Since 2010, our global team of researchers has been studying IPFX Unified Contact Centre customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IPFX Unified Contact Centre for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IPFX Unified Contact Centre for Call Center include: Credit Union Australia, a Australia based Banking and Financial Services organisation with 753 employees and revenues of $250.0 million, Secure Trust Bank, a United Kingdom based Banking and Financial Services organisation with 879 employees and revenues of $211.0 million, Hopgoodganim Lawyers Australia, a Australia based Professional Services organisation with 300 employees and revenues of $54.0 million, Australian Financial Markets Association Australia, a Australia based Banking and Financial Services organisation with 35 employees and revenues of $6.0 million and many others.
Contact us if you need a completed and verified list of companies using IPFX Unified Contact Centre, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The IPFX Unified Contact Centre customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Australian Financial Markets Association Australia | Banking and Financial Services | 35 | $6M | Australia | IPFX | IPFX Unified Contact Centre | Call Center | 2004 | n/a |
In 2004, Australian Financial Markets Association Australia deployed IPFX Unified Contact Centre as a Call Center solution when relocating premises. The implementation provided a unified telephony and contact centre platform to support customer service and operations functions across the Australia based organization.
The deployment leveraged the IPFX Vision/Call Manager suite to provide core telephony, call routing, contact handling, and embedded management reporting to measure service levels and call metrics. Configuration prioritized operational reporting and call handling workflows to align with customer service processes, and the IPFX Unified Contact Centre served as the primary application for day to day contact centre operations.
Operational rollout emphasized rapid adoption across the 35 person organization, using management reporting for governance and ongoing service level monitoring. The Australia based project produced an immediate approximately 25% reduction in call costs and an expected return on investment within two years for AFMA.
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Credit Union Australia | Banking and Financial Services | 753 | $250M | Australia | IPFX | IPFX Unified Contact Centre | Call Center | 2004 | n/a |
In 2004, Credit Union Australia implemented the IPFX Unified Contact Centre, a Call Center platform to support customer service and contact centre operations. The Australia based deployment used a VoIP platform to centralize telephony across Brisbane and Sydney and to provide a unified agent desktop.
Functional modules deployed included the CTI Dashboard, queue management and an Operator Console, which together improved agent visibility and provided greater control over call handling and agent state. Administration and training were simplified through centralized configuration and standardised operator workflows, reducing operational complexity. The IPFX Unified Contact Centre delivered measurable time and cost savings for contact centre operations.
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Hopgoodganim Lawyers Australia | Professional Services | 300 | $54M | Australia | IPFX | IPFX Unified Contact Centre | Call Center | 2003 | n/a |
In 2003, Hopgoodganim Lawyers Australia implemented IPFX Unified Contact Centre as a Call Center solution. The upgrade delivered an IPFX VoIP communications platform featuring an operator console, presence services and call reporting, deployed in Australia and timed with a 2003 office move.
The deployment concentrated on receptionist and practitioner communications, configuring the operator console to centralize inbound call handling and presence to expose practitioner availability. Call reporting and presence capabilities were implemented to accelerate call handling and to improve internal communication flows for client service processes. Rollout timing with the office relocation was used to provision phone services, operator console access and to train reception staff on new receptionist workflows, resulting in increased practitioner availability visibility, accelerated call handling and improved internal communication flows for client service processes.
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Banking and Financial Services | 879 | $211M | United Kingdom | IPFX | IPFX Unified Contact Centre | Call Center | 2021 | n/a |
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