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Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

List of IQVIA OCE MDM Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight
AstraZeneca Life Sciences 94300 $74.0B United Kingdom IQVIA IQVIA OCE MDM Customer Data Platform 2019 n/a
In 2019, AstraZeneca implemented IQVIA OCE MDM as part of an initial U.S. rollout to support Oncology and specialized medicines. The deployment targeted CRM and field-force orchestration use cases and aligned to the Customer Data Platform category. IQVIA OCE MDM was configured to deliver CRM workflows, territory and call-planning orchestration, and a unified master data view for healthcare professionals and healthcare organizations. MDM usage is inferred based on common OCE deployments, and the implementation emphasized HCP and HCO record unification, account hierarchies, and standardized reference data to align account teams and commercial operations. Operational coverage concentrated on commercial field teams and supporting medical affairs functions in the United States, with rollout sequenced by therapeutic area and field segments. Governance focused on centralized master data stewardship, account team data ownership, and revised CRM-to-master workflows to reconcile distributed updates against the IQVIA OCE MDM master record.
Laboratoires Thea Life Sciences 1500 $751M France IQVIA IQVIA OCE MDM Customer Data Platform 2021 n/a
In 2021, Laboratoires Théa deployed IQVIA OCE MDM as a Customer Data Platform to modernize commercial CRM and omnichannel customer engagement across Europe. The implementation spanned more than 22 markets and explicitly integrated the OneKey HCP/HCO reference database to act as the authoritative MDM and reference-data layer for the OCE deployment. The IQVIA OCE MDM configuration centralized HCP and HCO master records, profile unification, and data hygiene workflows consistent with Customer Data Platform capabilities, enabling consistent identity resolution and standardized customer profiles for commercial and marketing use. Configuration emphasized linking OCE records to OneKey identifiers to preserve hierarchies and standardized reference attributes across markets. Integration architecture positioned OneKey as the canonical source of HCP/HCO reference data feeding IQVIA OCE MDM, with the CDP serving as the single customer profile store for downstream commercial CRM and omnichannel execution. Operational coverage targeted commercial and marketing functions across the 22 plus European markets, with centralized master data fed into local CRM and engagement channels. Governance and rollout used a central MDM stewardship model, driven by OneKey reference-data policies, while allowing regional configuration to support local commercial workflows. The deployment of IQVIA OCE MDM together with OneKey concentrates HCP and HCO master data to standardize CRM and omnichannel customer engagement across Laboratoires Théa’s European footprint.
Roche Life Sciences 112774 $80.3B Switzerland IQVIA IQVIA OCE MDM Customer Data Platform 2018 n/a
In 2018, Roche Pharma implemented IQVIA OCE MDM as part of a broader IQVIA Technologies suite deployment across more than 100 markets. IQVIA OCE MDM is deployed as a Customer Data Platform to centralize master customer records and provide a single source of truth for commercial engagement across the pharmaceuticals division. The implementation bundled IQVIA OCE MDM with OCE Sales, OCE Marketing, Organization Manager, and ePromo, establishing functional capabilities for master data consolidation, account hierarchy management, identity resolution, campaign orchestration, and regulated ePromotion governance. Configuration emphasis was on linking customer master records to engagement workflows, enabling sales and marketing alignment and supporting medical science liaison and account management interactions. Architecturally the suite is built on and integrated with best-in-class platform components, including Salesforce.com for CRM orchestration, Mulesoft for API and systems integration, Amazon Web Services for cloud hosting, Heroku for application services, and Box for content storage and distribution. The rollout was scoped to approximately 14,000 users across 100 plus countries, covering marketing, sales, medical science liaisons, account management, and related commercial functions. Governance and rollout were structured under a multi-year agreement, creating centralized commercial data governance and cross-functional process links between marketing, sales, medical science liaisons, and account teams. The program is positioned to drive more meaningful customer engagement, better inform commercial decisions, enhance customer experience, strengthen relationships, and drive performance as stated by the parties.
Sanofi Life Sciences 82878 $47.7B France IQVIA IQVIA OCE MDM Customer Data Platform 2023 n/a
In 2023 Sanofi Consumer Healthcare contracted IQVIA to provision IQVIA OCE MDM in select countries across Africa and the Middle East to advance omnichannel CRM and retail and customer interactions. The IQVIA OCE MDM deployment is described as operating as a Customer Data Platform to consolidate master records for HCP HCO and consumer customers across channels. This regional engagement targets Consumer Healthcare commercial operations and retail-facing customer engagement. The implementation leverages IQVIA reference and master data management capabilities to harmonize HCP HCO and customer master data, aligning with omnichannel CRM workflows and retail customer interaction management. Configuration work emphasized master data reconciliation, deduplication, and canonical identifier publishing to enable consistent referencing of contacts and organizations across channel processes. Functional capabilities implemented include omnichannel engagement orchestration together with master data consolidation services native to IQVIA OCE MDM. Deployments span country-specific instances in Africa and the Middle East and rely on a reference MDM layer to unify records used by sales and retail systems, improving cross-channel identity resolution. Governance focused on establishing master data stewardship and standardized record maintenance to ensure consistent customer profiles across CRM and retail touchpoints. Rollout sequencing prioritized regional harmonization of reference data models and operational handoffs between field operations and commercial teams.
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FAQ - APPS RUN THE WORLD IQVIA OCE MDM Coverage

IQVIA OCE MDM is a Customer Data Platform solution from IQVIA.

Companies worldwide use IQVIA OCE MDM, from small firms to large enterprises across 21+ industries.

Organizations such as Roche, AstraZeneca, Sanofi and Laboratoires Thea are recorded users of IQVIA OCE MDM for Customer Data Platform.

Companies using IQVIA OCE MDM are most concentrated in Life Sciences, with adoption spanning over 21 industries.

Companies using IQVIA OCE MDM are most concentrated in Switzerland, United Kingdom and France, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of IQVIA OCE MDM across Americas, EMEA, and APAC.

Companies using IQVIA OCE MDM range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 75%.

Customers of IQVIA OCE MDM include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified IQVIA OCE MDM customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Data Platform.