List of IRIS Clarity Voice Isolation Customers
Slough, SL3 8QY,
United Kingdom
Since 2010, our global team of researchers has been studying IRIS Clarity Voice Isolation customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IRIS Clarity Voice Isolation for Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IRIS Clarity Voice Isolation for Call Tracking and Recording include: Greenwich Borough Council, a United Kingdom based Government organisation with 3750 employees and revenues of $391.0 million, Provalus, a United States based Professional Services organisation with 1200 employees and revenues of $120.0 million, Ascensos Limited, a United Kingdom based Professional Services organisation with 2587 employees and revenues of $81.0 million and many others.
Contact us if you need a completed and verified list of companies using IRIS Clarity Voice Isolation, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ascensos Limited | Professional Services | 2587 | $81M | United Kingdom | IRIS Software | IRIS Clarity Voice Isolation | Call Tracking and Recording | 2022 | n/a |
In 2022 Ascensos Limited deployed IRIS Clarity Voice Isolation after a July 2022 proof of concept, implementing the solution across its contact centre operations. The initial rollout covered 1,500 advisors distributed across the United Kingdom, South Africa and Romania, aligning the IRIS Clarity Voice Isolation deployment with Ascensos Limited contact centre and outsourcing sites in EMEA.
Ascensos configured IRIS Clarity Voice Isolation to operate within live call audio paths and Call Tracking and Recording workflows, applying real time voice isolation to remove background noise on customer calls. The implementation focused on embedding noise suppression into advisor desktop audio chains and call handling processes, supporting call clarity during interaction capture and quality monitoring.
The deployment targeted business functions in customer service, contact centre operations and quality assurance, and was organized as a phased rollout following the proof of concept in July 2022. According to the announcement the rollout produced smoother customer interactions and reduced repetition on calls, and it was positioned to improve advisor productivity and wellbeing.
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Greenwich Borough Council | Government | 3750 | $391M | United Kingdom | IRIS Software | IRIS Clarity Voice Isolation | Call Tracking and Recording | 2023 | n/a |
In 2023 Greenwich Borough Council deployed IRIS Clarity Voice Isolation across its Customer Service lines following a local trial, installing the noise cancellation application to deliver clearer, distraction free calls for residents and support staff. The implementation targeted public services and CRM interactions across council contact channels to improve audio quality on citizen engagements.
IRIS Clarity Voice Isolation was configured to provide real time voice isolation and noise suppression in the telephony path, operating within the broader Call Tracking and Recording context to preserve intelligibility on recorded and live support calls. Functional focus centered on voice isolation processing and audio hygiene capabilities, applied to both inbound resident queries and outbound outreach from customer service agents.
Operational coverage included Customer Services and public services teams handling vulnerable residents across the borough, with the tool embedded into CRM interaction workflows to support clearer case handling and follow up. The rollout moved from pilot to full installation across contact lines, maintaining the council’s existing customer engagement processes while augmenting audio quality where background noise had been a constraint.
Governance followed a trial then phased deployment approach, aligning configuration with public service contact handling policies and agent procedures. Outcomes reported by the council included improved engagement quality with vulnerable residents and assistance for staff managing noisy environments, delivering clearer, distraction free calls for both residents and support teams.
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Provalus | Professional Services | 1200 | $120M | United States | IRIS Software | IRIS Clarity Voice Isolation | Call Tracking and Recording | 2024 | n/a |
In 2024, Provalus expanded deployment of IRIS Clarity Voice Isolation across its U.S. community-based call centres under the Call Tracking and Recording category. The deployment focused on voice isolation and real-time noise suppression to remove background noise, with stated goals to improve customer experience and agent wellbeing.
IRIS Clarity Voice Isolation was configured to operate on live calls and recorded interactions, enhancing call clarity and preserving call recording fidelity for downstream quality and compliance workflows. The implementation emphasized real-time voice enhancement and inline processing capabilities consistent with Call Tracking and Recording use cases, reducing the need for manual postcall remediation.
The solution integrated with Provalus' CCaaS tooling, including Five9 as noted in vendor materials, enabling a rapid pilot in 2024 followed by a full rollout the same year. Operational scope covered Provalus' U.S. community-based contact centre sites and impacted customer service and contact centre operations along with agent-facing communications and wellbeing programs.
Rollout governance followed a pilot to production path, with phased activation across sites to validate audio processing and agent experience before full activation. Outcomes explicitly reported include reduced average handle time and clearer calls for customers, delivering improved call quality for both live interactions and recorded assets.
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