List of Jadu Connect Customers
Chicago, 60602, IL,
United States
Since 2010, our global team of researchers has been studying Jadu Connect customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Jadu Connect for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Jadu Connect for Customer Experience include: RSA Insurance Group, a United Kingdom based Insurance organisation with 13500 employees and revenues of $4.11 billion, Birmingham City Council, a United Kingdom based Government organisation with 9882 employees and revenues of $2.50 billion, Lichfield District Council, a United Kingdom based Government organisation with 389 employees and revenues of $14.0 million, North Sydney Council, a Australia based Leisure and Hospitality organisation with 370 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Jadu Connect, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Jadu Connect customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Birmingham City Council | Government | 9882 | $2.5B | United Kingdom | Jadu | Jadu Connect | Customer Experience | 2018 | n/a |
In 2018, Birmingham City Council adopted the Jadu Digital Platform including Jadu Connect as its CRM and case-management core to power the BRUM citizen account. The UK deployment launched in late 2018 and now tracks over 2 million Jadu Connect cases and more than 500,000 registered BRUM users.
Jadu Connect was configured as the central case management and citizen account layer, supporting case intake, lifecycle tracking, and forms automation for council services. The implementation emphasizes Customer Experience capabilities, with automated web forms, citizen self-service account management, channel orchestration for web and transactional touchpoints, and integrated payments functionality.
Operational coverage is city-wide across customer service teams and public-facing channels, with Jadu Connect providing a unified case register for service requests and inquiries. The BRUM citizen account is integrated with case records to enable authenticated interactions and persistent user profiles across service modules.
Rollout occurred as part of a city-wide customer service transformation initiated in 2018, with governance driven by council service owners and digital teams to standardize workflows and forms. The deployment delivered a major channel shift, expanded forms automation, and introduced integrated payments into citizen-facing transactions.
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Lichfield District Council | Government | 389 | $14M | United Kingdom | Jadu | Jadu Connect | Customer Experience | 2019 | n/a |
In 2019, Lichfield District Council implemented Jadu Connect within its Customer Experience environment. The deployment included Jadu Central Forms to automate high-volume citizen services such as Garden Waste subscriptions and to centralize online intake.
Configuration work focused on web form orchestration and workflow automation, using Jadu Central Forms to capture subscriptions, validate inputs, and invoke payment and fulfillment processes. Customer Experience capabilities were configured to support online self-service, service orchestration, and case routing to council back-office teams.
Integrations tied Jadu Connect to payment processing, GIS, and existing back-office systems to synchronize billing, location data, and service records for subscription management. Operational coverage centered on citizen services and revenues teams managing garden waste subscriptions, with digital channels handling peak transaction volumes.
The UK implementation delivered rapid ROI, achieving 25,000 garden waste sign-ups in the first four weeks and generating over £1m, and produced a large channel shift to online self-service. Governance emphasized form-driven workflows and centralized data capture to streamline the subscription lifecycle and handoffs between digital intake and back-office operations.
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North Sydney Council | Leisure and Hospitality | 370 | $1M | Australia | Jadu | Jadu Connect | Customer Experience | 2024 | n/a |
In 2024, North Sydney Council deployed the Jadu Digital Platform including Jadu Connect to modernise its website, forms, payments and MyAccount capability. The implementation targeted an accessible, end-to-end citizen experience and centralised service delivery while reducing demand on the contact centre.
Jadu Connect was configured to provide the council with online forms, integrated payments, a MyAccount citizen portal and web content delivery to enable faster creation of mobile-responsive services. The configuration emphasized accessibility and transactional self-service, aligning with common Customer Experience functional workflows for citizen engagement and service provisioning.
The engagement in Australia centralized service delivery and linked online channels to contact centre workflows to reduce inbound demand and streamline case handling. Operational coverage focused on online citizen services and customer service functions, enabling faster publication and maintenance of mobile-friendly services across the council.
Governance changes accompanied the rollout to support centralised management of service workflows and content, enabling consistent accessibility controls and faster service iteration. The North Sydney Council Jadu Connect Customer Experience deployment delivered an accessible citizen portal and centralized online service orchestration while explicitly reducing contact centre demand and accelerating mobile-responsive service creation.
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Insurance | 13500 | $4.1B | United Kingdom | Jadu | Jadu Connect | Customer Experience | 2018 | n/a |
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Buyer Intent: Companies Evaluating Jadu Connect
- India.Gov.In, a India based Government organization with 500 Employees
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