List of JuicySuite Loyalty Customers
Kowloon, n/a,
Hong Kong
Since 2010, our global team of researchers has been studying JuicySuite Loyalty customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased JuicySuite Loyalty for Customer Loyalty from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using JuicySuite Loyalty for Customer Loyalty include: PizzaExpress, a United Kingdom based Retail organisation with 14000 employees and revenues of $700.0 million, Nina Hospitality Hong Kong, a Hong Kong based Leisure and Hospitality organisation with 800 employees and revenues of $250.0 million, PizzaExpress Hong Kong, a Hong Kong based Leisure and Hospitality organisation with 500 employees and revenues of $45.0 million, Tai Kwun Hong Kong, a Hong Kong based Non Profit organisation with 120 employees and revenues of $8.0 million and many others.
Contact us if you need a completed and verified list of companies using JuicySuite Loyalty, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The JuicySuite Loyalty customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Nina Hospitality Hong Kong | Leisure and Hospitality | 800 | $250M | Hong Kong | Juicyapp | JuicySuite Loyalty | Customer Loyalty | 2022 | n/a |
In 2022 Nina Hospitality Hong Kong implemented JuicySuite Loyalty in the Customer Loyalty category for Nina Patisserie, replacing paper loyalty cards with a digital stamp card and a wallet based membership to digitize customer rewards and enrollment. The deployment targeted CRM and marketing loyalty processes and was scoped to retail bakery operations across multiple locations in Hong Kong.
JuicySuite Loyalty was configured with core modules including the digital stamp card, wallet membership, and the membership core to manage customer profiles and entitlements. Configuration included automated birthday rewards and wallet-based membership workflows, with the digital stamp module supporting accrual and redemption patterns aligned to pastry and cake purchases.
The implementation integrated cake pre-order workflows into the app and membership wallet to capture purchase behavior across locations and to surface pre-order activity to marketing. Customer purchase behavior was instrumented through the membership core to unify profile data for CRM and targeted communications without naming additional third party systems.
Governance centered on centralized membership data and marketing process changes to use app-driven issuance and reward fulfillment, with rollout focused on replacing paper cards at point of sale and onboarding customers into the wallet. The deployment produced higher pre-order volumes and increased app usage, and it reduced customer enquiries while automating birthday reward issuance as documented in JuicySuite case materials.
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PizzaExpress | Retail | 14000 | $700M | United Kingdom | Juicyapp | JuicySuite Loyalty | Customer Loyalty | 2021 | n/a |
In 2021, PizzaExpress deployed JuicySuite Loyalty, a Customer Loyalty application, to digitize its Club card and centralize rewards management across customer touchpoints. The deployment focused on enabling in-restaurant ecard validation and aligning loyalty issuance with CRM-driven campaigns to support marketing and store operations workflows.
JuicySuite Loyalty was configured with core functional modules including Points, Wallet, Mission, Core, Reward, and Tier capabilities. The Points module issued 1 Dough for every $25 spent and the implementation included a configured birthday benefit of 25 Dough and a free dessert platter for members. The Wallet module allowed addition of the PizzaExpress club card to consumer ewallets with real-time balance updates, while the Core provided centralized issuance and accounting of Doughs.
The implementation integrated JuicySuite Loyalty with point of sale systems and PizzaExpress CRM to enable online to offline continuity, ecard validation at the till, and synchronized wallet balances. JuicySuite reported that the central database had issued over 4 billion Doughs, data which PizzaExpress can leverage for segmentation and campaign orchestration.
Governance work established tier advancement rules and mission driven task campaigns so marketing could target rewards and VIP experiences, and operational processes were adjusted to validate member benefits at point of sale. Explicit outcomes called out by the project include lower churn rate, more personalized customer experiences, and a focus on boosting Customer Lifetime Value through loyalty driven engagement.
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PizzaExpress Hong Kong | Leisure and Hospitality | 500 | $45M | Hong Kong | Juicyapp | JuicySuite Loyalty | Customer Loyalty | 2023 | n/a |
In 2023, PizzaExpress Hong Kong implemented JuicySuite Loyalty to digitize its Club card into a points based eCard and wallet solution. The JuicySuite Loyalty deployment emphasized Customer Loyalty functionality, specifically the eCard, points, and membership website modules to centralize member identity and rewards management.
Module configuration delivered a unified loyalty ledger, automated points accrual and redemption workflows, and membership website workflows for account management and promotion delivery. The implementation included personalization capabilities for targeted promotions and CRM-driven segmentation to support marketing and loyalty communications.
Integrations explicitly connected the JuicySuite Loyalty wallet to mobile ordering and to payment processing streams, enabling real time points issuance and redemption at checkout and in-app redemption flows. Operational scope covered CRM and marketing teams and loyalty operations across PizzaExpress Hong Kong, with the membership website acting as the customer portal for wallet and eCard lifecycle management.
Governance focused on embedding loyalty processes into existing CRM and marketing workflows, reducing manual reconciliation and campaign execution tasks. Outcomes called out on the JuicySuite case page include stronger member spending and reduced manual work, with module usage for eCard, points, and the membership website documented as part of the rollout.
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Non Profit | 120 | $8M | Hong Kong | Juicyapp | JuicySuite Loyalty | Customer Loyalty | 2022 | n/a |
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