List of JumpSeat Customers
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United States
Since 2010, our global team of researchers has been studying JumpSeat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased JumpSeat for Digital Adoption from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using JumpSeat for Digital Adoption include: Idaho National Laboratory, a United States based Government organisation with 5700 employees and revenues of $1.82 billion, National Rural Telecommunications Cooperative, a United States based Media organisation with 150 employees and revenues of $15.0 million and many others.
Contact us if you need a completed and verified list of companies using JumpSeat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The JumpSeat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Idaho National Laboratory | Government | 5700 | $1.8B | United States | JumpSeat, an OPMG Company | JumpSeat | Digital Adoption | 2022 | n/a |
In 2022 Idaho National Laboratory expanded JumpSeat to support its SAP Concur travel and expense and Hitachi Asset Suite asset management systems, deploying the vendor solution as a Digital Adoption layer across selected product lines in the United States. The implementation extended JumpSeat capabilities enterprise wide for targeted workflows, with the year 2022 marking the public extension into travel and asset management use cases.
JumpSeat was configured to deliver in application, contextual guidance including interactive walkthroughs and embedded help for SAP Concur and Hitachi Asset Suite modules, enabling staff to learn processes while working in the applications. The rollout emphasized module level adoption for travel and expense and asset management functions, and module usage for SAP Concur and Hitachi Asset Suite is documented on the JumpSeat source.
Operational coverage focused on United States staff across multiple product lines, shifting learning from classroom led sessions to in context assistance to accelerate software adoption and employee productivity. Governance and workflow changes prioritized embedding procedural guidance into day to day operations so users access process support during transactional work, reducing reliance on classroom training as stated in the implementation notes.
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National Rural Telecommunications Cooperative | Media | 150 | $15M | United States | JumpSeat, an OPMG Company | JumpSeat | Digital Adoption | 2022 | n/a |
In 2022, National Rural Telecommunications Cooperative implemented JumpSeat to deliver in application guidance for its channel partners and resellers. The deployment used JumpSeat to embed contextual help and guided onboarding within partner-facing workflows, aligning the work to the Digital Adoption category and partner enablement objectives.
JumpSeat was configured to provide guided walkthroughs, contextual tooltips, and an in tool resource hub, combined with adoption analytics to observe usage patterns and content effectiveness. The implementation emphasized in product guidance and step by step onboarding flows that reduce reliance on manual support, consistent with Digital Adoption functional workflows.
Operational scope targeted channel partners and resellers serving rural America, and the implementation directly impacted support, partner management, and onboarding functions. Governance centered on maintaining and updating in application guidance and support content to reflect partner needs and product changes, with content stewardship residing with internal support and partner teams.
According to JumpSeat, the deployment reduced help desk tickets by 50 percent and enabled over 70 unique customers to self serve, improving time to resolution and availability for partner support processes.
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