List of Kaseya Autotask Problem and Incident Management Customers
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Since 2010, our global team of researchers has been studying Kaseya Autotask Problem and Incident Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Kaseya Autotask Problem and Incident Management for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Kaseya Autotask Problem and Incident Management for Incident Management include: MIDRANGE Group, a France based Professional Services organisation with 120 employees and revenues of $10.0 million, Kpar3, a France based Professional Services organisation with 70 employees and revenues of $8.0 million and many others.
Contact us if you need a completed and verified list of companies using Kaseya Autotask Problem and Incident Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Kpar3 | Professional Services | 70 | $8M | France | Kaseya | Kaseya Autotask Problem and Incident Management | Incident Management | 2015 | n/a |
In 2015, Kpar3 implemented Kaseya Autotask Problem and Incident Management. The Kaseya Autotask Problem and Incident Management deployment served as the company’s Incident Management platform, centralizing IS technical support workflows and ticket management for level 1, 2 and 3 support.
Configuration emphasized problem management and incident lifecycle orchestration, including SLA queueing and role based assignment to support tiers. Operational use tied ticket management to the Datto Autotask platform as the operational ticketing backbone, with incident triage, escalation routing, and structured problem records used by IS technical support. Governance incorporated tiered support routing and standardized incident handling processes to ensure consistent handoffs between level 1, 2 and 3 teams, and the implementation supported Kpar3 business functions for technical support and service desk operations.
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MIDRANGE Group | Professional Services | 120 | $10M | France | Kaseya | Kaseya Autotask Problem and Incident Management | Incident Management | 2020 | n/a |
In 2020, MIDRANGE Group implemented Kaseya Autotask Problem and Incident Management as part of a redesign of its internal Helpdesk, intended to improve service to the group’s clients. The deployment targeted the Incident Management application to provide structured handling of client-facing support and internal troubleshooting across MIDRANGE Group's professional services organization in France.
The implementation emphasized core Incident Management capabilities including ticketing, problem and incident workflows, escalation routing, SLA tracking, and operational reporting. Configuration work covered queue structures, incident categorization, automated notifications, role based access controls for helpdesk staff, and defined escalation paths to support faster triage and resolution.
The project incorporated Datto Autotask and Datto RMM as the new tooling set and included suivi des formations to ensure operational readiness of the helpdesk team. Governance changes accompanied the rollout, with standardized ticket ownership, new workflow handoffs, and training completion tracking to align support processes with the Kaseya Autotask Problem and Incident Management implementation.
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