List of Klaus Workforce Analytics Customers
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Since 2010, our global team of researchers has been studying Klaus Workforce Analytics customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Klaus Workforce Analytics for Workforce Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Klaus Workforce Analytics for Workforce Analytics include: Liberty London, a United Kingdom based Retail organisation with 438 employees and revenues of $174.0 million, Buffer, a United States based Professional Services organisation with 194 employees and revenues of $29.0 million, Datachoice Solutions, a United Kingdom based Professional Services organisation with 1 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Klaus Workforce Analytics, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Klaus Workforce Analytics customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Buffer | Professional Services | 194 | $29M | United States | Zendesk | Klaus Workforce Analytics | Workforce Analytics | 2021 | n/a |
In 2021, Buffer implemented Klaus Workforce Analytics, a Workforce Analytics application provided by Zendesk, to standardize customer advocacy quality assurance across its remote support team. The deployment concentrated on automating ticket reviews, codifying quality criteria, and establishing coached improvement cycles for customer advocates.
Klaus Workforce Analytics was configured to support automated review workflows and QA rubric management, enabling reviewers to score tickets against defined quality criteria and surface coaching opportunities. Configuration emphasized review automation and structured coaching workflows, with capabilities aligned to quality scoring, comment-driven feedback, and audit trails for QA decisions.
The implementation integrated with Buffer's Zendesk-based ticketing environment, enabling direct ingestion of support interactions for evaluation and coaching. Operational coverage targeted the customer advocacy and support organization, with the system used to drive agent coaching, consistency in reviews, and ongoing quality calibration across distributed agents.
Governance changes included centralized QA criteria, scheduled coaching cadences, and a standardized reviewer process to improve consistency in feedback. The Zendesk case study reports that after adopting Zendesk QA in 2021 Buffer achieved a reported reduction in QA time of approximately 50 percent and improved consistency in reviews and coaching.
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Datachoice Solutions | Professional Services | 1 | $1M | United Kingdom | Zendesk | Klaus Workforce Analytics | Workforce Analytics | 2020 | n/a |
In 2020 Datachoice Solutions implemented Klaus Workforce Analytics, deploying the application as a Workforce Analytics solution for its customer service and CRM operations in the United Kingdom. The deployment used Klaus Workforce Analytics to formalize conversation-level quality assurance and peer review workflows across the support organization.
Configuration focused on conversation peer reviews and systematic QA scoring aligned with coaching workflows, leveraging Klaus Workforce Analytics capabilities for conversation evaluation, scorecards, and coaching notes. The implementation centralized QA activity to improve internal information sharing and to create repeatable coaching artifacts for agents and team leads.
The vendor on the project is Zendesk and the rollout integrated with Zendesk QA to operate conversation-level reviews within the customer service and CRM team, with the operational scope reported as UK based. A vendor case study for Geckoboard published by Zendesk reported a tenfold increase in proactive help after implementing peer reviews with Zendesk QA in 2020.
Governance emphasis was placed on structuring peer review governance and embedding systematic coaching workflows to support continuous knowledge transfer and information sharing across the service team. Reported benefits in the source material center on improved internal information sharing and coaching effectiveness as a result of the Klaus Workforce Analytics implementation.
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Liberty London | Retail | 438 | $174M | United Kingdom | Zendesk | Klaus Workforce Analytics | Workforce Analytics | 2021 | n/a |
In 2021, Liberty London deployed Klaus Workforce Analytics as part of its customer service and retail CRM stack. The deployment positioned Klaus Workforce Analytics within the retail customer service function to monitor conversation quality, route tickets, and provide targeted coaching across both in-store staff and outsourced teams.
The implementation leverages conversation quality scoring and QA review workflows native to Workforce Analytics, combined with configurable ticket routing rules and agent coaching workflows. Klaus Workforce Analytics was configured to surface QA-derived insights through dashboards and reporting to operational managers, enabling structured coaching cycles and quality audits.
Operational integration includes ingestion of Zendesk conversations and ticket metadata, enabling QA sampling and automated routing directly tied to the Zendesk ticket lifecycle. The scope of use covers Liberty Londons customer service operations across physical store teams and third party outsourced service providers within the United Kingdom, with managers using the system for shift level coaching and case escalation control.
Governance and process changes focused on embedding QA into regular coaching and routing governance, with scorecard driven feedback loops and workflow adjustments informed by Klaus Workforce Analytics reporting. A Zendesk case study for the UK shows the solution in use since 2021 and reports measurable outcomes including higher CSAT, reduced first reply time, and lower resolution time.
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