List of KMD Customer Experience Platform Customers
Newark, 19711-2545, DE,
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Since 2010, our global team of researchers has been studying KMD Customer Experience Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased KMD Customer Experience Platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using KMD Customer Experience Platform for Customer Experience include: The Danish Armed Forces, a Denmark based Aerospace and Defense organisation with 22000 employees and revenues of $5.50 billion, University Of Southern Denmark, a Denmark based Education organisation with 4128 employees and revenues of $561.0 million, Skat Denmark, a Denmark based Government organisation with 4966 employees and revenues of $514.0 million and many others.
Contact us if you need a completed and verified list of companies using KMD Customer Experience Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Skat Denmark | Government | 4966 | $514M | Denmark | KMD | KMD Customer Experience Platform | Customer Experience | 2014 | n/a |
In 2014, Skat Denmark became part of KMD's installed base when KMD acquired ScanJour, and Skat Denmark used the KMD Customer Experience Platform for sags og dokumenthåndtering, the case and document handling business function. The KMD Customer Experience Platform is aligned with the Customer Experience category and was associated to KMD's public sector offering through the ScanJour acquisition and product positioning.
The implementation signal centers on ESDH and case management capabilities, reflecting ScanJour's WorkZone positioning within KMD's portfolio. Functional scope included case lifecycle management, electronic document storage and retrieval, metadata indexing and workflow orchestration as typical Customer Experience capabilities supporting SKAT's case and document handling processes.
Operational coverage was within SKAT, the Danish Customs and Tax Administration, addressing administrative case workflows and document handling across its public sector remit. The relationship reads as Skat Denmark using KMD Customer Experience Platform in the Customer Experience category to support case and document handling business functions.
Association via the 2014 acquisition positioned the solution under KMD's Customer Experience portfolio governance, aligning product management and public sector ESDH practices with KMD's WorkZone offering for Danish government customers.
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The Danish Armed Forces | Aerospace and Defense | 22000 | $5.5B | Denmark | KMD | KMD Customer Experience Platform | Customer Experience | 2014 | n/a |
In 2014 the Danish Armed Forces implemented the KMD Customer Experience Platform. Public procurement records and KMD's acquisition of ScanJour in 2014 show Forsvaret listed as a customer of the ScanJour WorkZone suite, and the WorkZone capabilities have been mapped into the KMD Customer Experience Platform for enterprise case and document management across defence authorities.
Implementation scope centers on enterprise case and document management, commonly referenced in Denmark as ESDH, with configuration to support case handling workflows, records classification, metadata-driven search, and document lifecycle controls. The KMD Customer Experience Platform was configured to provide role-based access controls, audit trails, and workflow orchestration to align with military administrative processes and structured case processing.
Operational coverage spans defence authorities and administrative departments within Forsvaret, where the platform is used for centralized case handling and document governance across sites. The deployment integrated the ScanJour WorkZone functional footprint into Forsvaret’s administrative workflows and incident and legal case management processes, preserving ESDH compliance requirements.
Governance focused on centralized configuration and process standardization to enforce records management policies and auditability, with phased rollout across departments and alignment to procurement and public sector compliance standards. Documentation indicates the KMD Customer Experience Platform is the enterprise vehicle for Customer Experience category capabilities tied to case and document management in the Danish Armed Forces environment.
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University Of Southern Denmark | Education | 4128 | $561M | Denmark | KMD | KMD Customer Experience Platform | Customer Experience | 2023 | n/a |
In 2023, University Of Southern Denmark signed a program with KMD in April to deploy the KMD Customer Experience Platform. The implementation uses KMD WorkZone as the ESDH and case-management component and is categorized as Customer Experience to centralize case and document handling across the university.
Configuration work concentrated on ESDH and records-management capabilities, case-management workflows, and document lifecycle controls within KMD WorkZone, supplemented by search and indexing to support campus-wide retrieval. The implementation migrated hundreds of thousands of documents and cases into the platform during content consolidation and cutover phases.
Operational coverage extends across university administrative and academic units, with go-live followed by a formal hypercare period that began in 2024. Governance was driven by the April 2023 program agreement and a staged rollout model, and KMD WorkZone is positioned as the ESDH and case-management component of KMD's customer-facing platform.
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