List of KnowledgeOwl Customers
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United States
Since 2010, our global team of researchers has been studying KnowledgeOwl customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased KnowledgeOwl for Document Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using KnowledgeOwl for Document Management include: Wharton University of Pennsylvania, a United States based Education organisation with 235 employees and revenues of $25.0 million, Alchemer, a United States based Professional Services organisation with 177 employees and revenues of $20.0 million, SendOwl, a United Kingdom based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using KnowledgeOwl, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The KnowledgeOwl customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Alchemer | Professional Services | 177 | $20M | United States | KnowledgeOwl | KnowledgeOwl | Document Management | 2019 | n/a |
In 2019, Alchemer implemented KnowledgeOwl as its Document Management solution to power customer support and knowledge management. The deployment is US based and focused on delivering searchable product documentation and self service support for customers, positioning KnowledgeOwl as the central documentation platform for support and product information.
The implementation concentrated on centralized content authoring and publishing, structured article templates, full text search and taxonomy driven navigation, version control and editorial review workflows to support documentation accessibility for support and product teams. Governance emphasized content ownership and staged publishing workflows, with operational scope scoped to the customer support and knowledge management function in the United States. Alchemer uses KnowledgeOwl as its Document Management application to increase customer self service and improve documentation accessibility.
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SendOwl | Professional Services | 10 | $1M | United Kingdom | KnowledgeOwl | KnowledgeOwl | Document Management | 2018 | n/a |
In 2018, SendOwl implemented KnowledgeOwl for Document Management to host its customer help center and product documentation. The KnowledgeOwl deployment in the United Kingdom centralized customer-facing documentation and self service resources to improve customer support and reduce direct support tickets.
The implementation focused on documentation hosting, content authoring and publishing workflows, searchable knowledge base capabilities, and topic taxonomy to organize product documentation. Configuration emphasized web-facing content delivery and search indexing to surface articles for common support queries, with content tagging and access controls used to manage visibility and editorial ownership.
Operational coverage targeted support and product documentation functions, with support staff and product contributors assigned governance over content review and publication workflows. The rollout established ongoing documentation maintenance processes to sustain the customer-facing knowledge base and to keep product documentation aligned with support objectives.
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Wharton University of Pennsylvania | Education | 235 | $25M | United States | KnowledgeOwl | KnowledgeOwl | Document Management | 2020 | n/a |
In 2020, Wharton University of Pennsylvania deployed KnowledgeOwl to power an internal and external computing support knowledge base for students and staff. KnowledgeOwl serves as a Document Management solution supporting IT and service documentation across Wharton’s support organization in the United States.
The deployment emphasizes structured content authoring, searchable knowledge articles, tagging and taxonomy, role based access controls, and staged publishing workflows to separate draft, review, and published knowledge assets. Operational coverage centers on higher education support and IT documentation for student-facing and staff facing services, with editorial ownership assigned to IT support and service teams to govern content lifecycle and maintenance. The implementation increased centralized access to IT and service documentation, improving discoverability and consistency of support information for both internal and external audiences.
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