List of Kustomer CRM Customers
Kustomer
318 W 39th St 5th floor,
New York, 10018, NY,
United States
New York, 10018, NY,
United States
1 800-892-6980
Professional Services
100
$10M
Since 2010, our global team of researchers has been studying Kustomer CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Kustomer CRM for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Kustomer CRM for Customer Support include: Jobandtalent, a Spain based Professional Services organisation with 3300 employees and revenues of $3.11 billion, Qdoba Mexican Eats, a United States based Leisure and Hospitality organisation with 16000 employees and revenues of $2.00 billion, Ssb Manufacturing Company, a United States based Manufacturing organisation with 2000 employees and revenues of $1.02 billion, Jobandtalent Spain, a Spain based Professional Services organisation with 2100 employees and revenues of $1.00 billion, Vuori, a United States based Retail organisation with 1800 employees and revenues of $1.00 billion and many others.
Contact us if you need a completed and verified list of companies using Kustomer CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Kustomer CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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2talk | Communications | 25 | $10M | United States | Kustomer | Kustomer CRM | Customer Support | 2023 | n/a |
In 2023, 2talk implemented Kustomer CRM to manage customer interactions originating from its public website. Kustomer CRM is deployed as the primary Customer Support application to capture web chat and contact form inquiries and to maintain a unified conversation record.
Configuration centers on a unified inbox and customer timeline, enabling support agents to view conversation history, contact attributes, and contextual notes. Standard Customer Support capabilities were provisioned including automated routing and workflow automation for case assignment, canned responses and SLA-aware case status tracking, scaled for a small support team of approximately 25 employees.
Operational scope covers the customer-facing support function across 2talk's U.S. operations, with role-based access controls and administrative configuration managed internally. The deployment is web-embedded on the 2talk website, centralizing customer interactions within Kustomer CRM and establishing a single system of record for support conversations.
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2ULaundry Inc | Professional Services | 48 | $9M | United States | Kustomer | Kustomer CRM | Customer Support | 2018 | n/a |
In 2018, 2ULaundry Inc deployed Kustomer CRM as its Customer Support solution on its website. The Kustomer CRM implementation was executed as a cloud based, site integrated customer conversation platform to centralize web channel interactions into a unified conversation timeline and support omnichannel messaging and case handling.
Configuration focused on contact profiles, conversation timelines, automated routing, canned responses and workflow automation typical of Customer Support applications. The deployment supported customer service and operations teams handling incoming web inquiries from 2ulaundry.com, with governance oriented around standardized response workflows, agent routing rules and contextual case notes to ensure consistent handling of customer interactions.
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77 Diamonds | Retail | 25 | $3M | United Kingdom | Kustomer | Kustomer CRM | Customer Support | 2022 | n/a |
In 2022, 77 Diamonds deployed Kustomer CRM for Customer Support on its commercial website. The UK retail seller of diamonds and jewelry, operating with about 25 employees, integrated a cloud hosted Kustomer CRM instance to centralize inbound website inquiries and support interactions into a single agent console.
The implementation focuses on Customer Support capabilities common to the Kustomer CRM category including ticketing and case management, a unified customer timeline to consolidate order and interaction history, multichannel messaging for web chat and email, and workflow automation for routing and response templates. Configuration emphasized lightweight automation and macros to fit a small support team, while preserving the single view agent workflow that Kustomer CRM provides.
Operational coverage is scoped to the customer service function supporting ecommerce inquiries and post purchase support on the website, with the hosted application handling contact capture, conversation continuity, and agent triage. Governance centers on agent usage policies and standardized response workflows to maintain consistency across channels, the rollout targeted the core support team and integrated directly with site level contact and chat entry points.
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Adero, Inc | Manufacturing | 30 | $5M | United States | Kustomer | Kustomer CRM | Customer Support | 2018 | n/a |
In 2018, Adero, Inc deployed Kustomer CRM for Customer Support to centralize customer interactions originating from its website. The rollout established Kustomer CRM as the primary cloud-hosted support platform for web channel engagement, consolidating web chat and email conversations into a single interface and creating a unified customer timeline for support agents. The implementation targeted the companys customer service and operations functions and was sized to match a small support team, with configuration focused on real-time routing and shared inbox workflows. Architecture choices emphasized a SaaS delivery model, minimizing on‑premises footprint and relying on the vendor hosted application to manage message persistence and agent access controls.
Configuration workstreams concentrated on case management, conversation threading, automated routing rules, and agent assignment logic consistent with Customer Support best practices. The Kustomer CRM instance was embedded on Adero s website as the visible intake point, enabling web channel capture and session handoff to support staff, and was configured with tagging and escalation workflows to align with existing operational processes. Governance centered on centralized workflow authoring for message routing and a small team of administrators who maintained automation rules and conversation templates. The narrative reflects a focused, category aligned implementation of Kustomer CRM supporting web driven customer support activities without claims about measured outcomes.
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AeroNet Wireless Broadband | Communications | 60 | $7M | Puerto Rico | Kustomer | Kustomer CRM | Customer Support | 2021 | n/a |
In 2021, AeroNet Wireless Broadband deployed Kustomer CRM to support Customer Support workflows and to host a customer-facing support channel on its corporate website. The Kustomer CRM implementation is surfaced on the website, giving web visitors a direct intake path for support conversations and account inquiries, and positioning Kustomer CRM as the primary Customer Support application for AeroNet Wireless Broadband.
The deployment centers on Customer Support capabilities common to the category, including a unified customer timeline for context, multichannel messaging surfaced through the web channel, case creation and routing, and automation rules to standardize initial triage. Configuration emphasis is on web-based intake and agent-facing case management, with workflow automation used to route and prioritize incoming web conversations.
Operational scope is focused on the companys customer service function serving Puerto Rico, with the web integration acting as the primary channel into the support queue. Governance and process adjustments align with standard support operations, including defined queue ownership, routing rules, and escalation workflows to manage web-sourced cases within Kustomer CRM.
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Consumer Packaged Goods | 296 | $169M | Germany | Kustomer | Kustomer CRM | Customer Support | 2023 | n/a |
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Retail | 390 | $75M | United States | Kustomer | Kustomer CRM | Customer Support | 2023 | n/a |
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Retail | 70 | $7M | United States | Kustomer | Kustomer CRM | Customer Support | 2023 | n/a |
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Retail | 30 | $4M | United States | Kustomer | Kustomer CRM | Customer Support | 2021 | n/a |
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Retail | 100 | $25M | United States | Kustomer | Kustomer CRM | Customer Support | 2023 | n/a |
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Buyer Intent: Companies Evaluating Kustomer CRM
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Kustomer CRM. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Kustomer CRM for Customer Support include:
- Brown University, a United States based Education organization with 5000 Employees
- Sinequae, a France based Professional Services company with 220 Employees
- Marriott International, a United States based Leisure and Hospitality organization with 418000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Kustomer CRM Coverage
Kustomer CRM is a Customer Support solution from Kustomer.
Companies worldwide use Kustomer CRM, from small firms to large enterprises across 21+ industries.
Organizations such as Jobandtalent, Qdoba Mexican Eats, Ssb Manufacturing Company, Jobandtalent Spain and Vuori are recorded users of
Kustomer CRM for Customer Support.
Companies using Kustomer CRM are most concentrated in Professional Services, Leisure and Hospitality and Manufacturing, with adoption spanning over 21 industries.
Companies using Kustomer CRM are most concentrated in Spain and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Kustomer CRM across Americas, EMEA, and APAC.
Companies using Kustomer CRM range from small businesses with 0-100 employees - 54%, to mid-sized firms with 101-1,000 employees - 38%, large organizations with 1,001-10,000 employees - 7.5%, and global enterprises with 10,000+ employees - 0.5%.
Customers of Kustomer CRM include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Kustomer CRM customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.