List of Laserfiche Robotic Process Automation Customers
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Since 2010, our global team of researchers has been studying Laserfiche Robotic Process Automation customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Laserfiche Robotic Process Automation for Robotic Process Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Laserfiche Robotic Process Automation for Robotic Process Automation include: Public Service Social Security Fund Tanzania, a Tanzania based Government organisation with 675 employees and revenues of $594.0 million, Msig Insurance, a Hong Kong based Insurance organisation with 500 employees and revenues of $162.0 million, Gmx Seguros Mexico, a Mexico based Insurance organisation with 300 employees and revenues of $150.0 million and many others.
Contact us if you need a completed and verified list of companies using Laserfiche Robotic Process Automation, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Gmx Seguros Mexico | Insurance | 300 | $150M | Mexico | Laserfiche | Laserfiche Robotic Process Automation | Robotic Process Automation | 2019 | n/a |
In 2019, Gmx Seguros Mexico implemented Laserfiche Robotic Process Automation to digitize paper based workflows across policy management and claims. The project used Laserfiche Robotic Process Automation in the Robotic Process Automation category to orchestrate automated claim file creation and front line task automation for insurance claims operations in Mexico.
The implementation combined robotic process automation bots with document capture and workflow orchestration to automatically assemble digital claim files and route tasks for review and approval. Configuration focused on automating repetitive intake and file build steps, standardizing document classification, and enforcing consistent routing and retention rules through workflow orchestration.
Integrations were implemented to automatically build digital claim files by extracting inbound documents and metadata, linking assembled files to claims intake processes and centralized document repositories. Operational scope covered claims and policy management teams within Mexico, with automation applied to end to end claims handling processes including intake, file compilation, routing, and approvals.
Governance changes included the establishment of workflow ownership and standardized file creation rules to support automated processing and auditability. As stated in the case study, outcomes included shortening claims processing times from more than 15 days to under five and increasing claims handling capacity by approximately 75 percent, with the deployment centered on insurance claims and operations in Mexico.
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Msig Insurance | Insurance | 500 | $162M | Hong Kong | Laserfiche | Laserfiche Robotic Process Automation | Robotic Process Automation | 2017 | n/a |
In 2017, MSIG Hong Kong implemented Laserfiche Robotic Process Automation to digitalize and automate its EASY Claims system. The deployment targeted Robotic Process Automation for insurance claims, centralizing claims workflows across 10 product lines in Hong Kong and initiating program activities that moved to live production in 2018.
Configuration emphasized document capture and automated workflow orchestration within Laserfiche Robotic Process Automation, deploying robotic bots to execute repetitive tasks, automated document classification and routing, exception handling queues and audit trail instrumentation. The implementation automated over 100,000 tasks, reflecting high volume rule based processing and end to end claims task orchestration.
Integrations centered on linking Laserfiche to the EASY Claims system and a centralized claims repository to provide a single source for claims documents and workflow state. Operational coverage included claims processing, operations and customer service teams across MSIG Hong Kong, consolidating routing, approvals and document management for the 10 product lines.
Governance established phased rollouts by product line, formalized exception workflows for manual review, and configuration controls for bot behavior and audit logging. Outcomes called out in the customer case study include reduced printing costs and centralized, scaled automation of the EASY Claims process.
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Public Service Social Security Fund Tanzania | Government | 675 | $594M | Tanzania | Laserfiche | Laserfiche Robotic Process Automation | Robotic Process Automation | 2020 | n/a |
In 2020, Public Service Social Security Fund Tanzania implemented Laserfiche Robotic Process Automation as part of a program to establish a digital backbone for member services and benefits processing, aligned with the Robotic Process Automation category. The deployment focused on automating benefits, HR, and payments workflows across PSSSF operations in Tanzania, centralizing document intake and task orchestration to replace manual handoffs and paper routing.
The implementation combined Laserfiche Process Automation capabilities with Laserfiche Robotic Process Automation to create automated workflows, document capture and indexing, and rule-based task orchestration. Configuration emphasized automated case creation for member benefit requests, scripted user task queues for adjudication steps, and scheduled bots to move data between departmental systems, using integrations to connect disparate systems and back-office data sources without named third party references.
Governance centered on standardizing benefit processing workflows and shifting operational ownership to benefits and HR teams, with process orchestration and audit trails embedded in the Laserfiche repository. The case study documents that benefit processing time was reduced from up to 60 days down to about 3 to 5 days after automation, reflecting a measurable compression of end-to-end member benefits throughput driven by Laserfiche Robotic Process Automation.
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