List of Latinia Critical Events Gateway Customers
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Since 2010, our global team of researchers has been studying Latinia Critical Events Gateway customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Latinia Critical Events Gateway for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Latinia Critical Events Gateway for Customer Experience include: Banco Industrial Guatemala, a Guatemala based Banking and Financial Services organisation with 10374 employees and revenues of $1.38 billion, Banco Bolivariano, a Ecuador based Banking and Financial Services organisation with 1550 employees and revenues of $250.0 million, Banco Agricola Commercial, a United States based Banking and Financial Services organisation with 20 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Latinia Critical Events Gateway, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Banco Agricola Commercial | Banking and Financial Services | 20 | $2M | United States | Latinia | Latinia Critical Events Gateway | Customer Experience | 2018 | n/a |
In 2018, Banco Agrícola Commercial implemented Latinia Critical Events Gateway to anchor its multichannel notification strategy for transactional and security alerts. The deployment positioned Latinia Critical Events Gateway as the bank's core Customer Experience capability for customer communications and CRM workflows across El Salvador, aligned with Grupo Bancolombia regional operations.
Configuration centered on a critical notifications gateway architecture, providing orchestration for transactional alerts, security notifications, channel routing and delivery reliability controls. Latinia Critical Events Gateway was configured to support multichannel notification logic and template-driven message orchestration, enabling automated alert generation and centralized monitoring typical of Customer Experience platforms.
Operational scope covered customer communications and CRM functions, with integrations implemented to feed the gateway from the bank's customer communications and CRM systems. Governance emphasis focused on centralized notification rules, escalation flows and operational handoffs between IT and customer service teams, and the engagement explicitly aimed to strengthen multichannel notification reliability and future-proof the bank’s alerting capabilities as announced in a February 8, 2018 press release.
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Banco Bolivariano | Banking and Financial Services | 1550 | $250M | Ecuador | Latinia | Latinia Critical Events Gateway | Customer Experience | 2020 | n/a |
In 2020 Banco Bolivariano implemented Latinia Critical Events Gateway to modernize multichannel transactional alerts and establish a cloud-first notification backbone for customer communications. The deployment was explicitly targeted at customer communications and CRM workflows in Ecuador, and it put customers in control of channel preferences including push, SMS, and email, aligning with the Customer Experience agenda.
Latinia Critical Events Gateway was provisioned as a cloud-first notification gateway that consolidated event ingestion, orchestration, and channel routing. Implemented functional modules included multichannel orchestration, customer channel preference management, template-driven message generation, scheduling, and delivery routing for push, SMS, and email, providing a unified notification processing layer consistent with Customer Experience capabilities.
Operational scope covered customer communications/CRM across Banco Bolivariano’s Ecuador operations, with governance changes to centralize notification policy management and to surface customer-level preference controls. The project delivered improved channel diversification and a cloud-based notification infrastructure, outcomes detailed in a Latinia case study published in May 2021.
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Banco Industrial Guatemala | Banking and Financial Services | 10374 | $1.4B | Guatemala | Latinia | Latinia Critical Events Gateway | Customer Experience | 2018 | n/a |
In 2018, Banco Industrial Guatemala implemented Latinia Critical Events Gateway to provide a real-time notification gateway supporting push and SMS for security and transaction alerts. The selection was announced February 28, 2018, and the effort was scoped to customer communications and CRM operations within Guatemala.
The Latinia Critical Events Gateway deployment centralized event ingestion and message orchestration to enable real-time routing, templating, queuing, and delivery confirmation for push notifications and SMS. Functional capabilities implemented included delivery retry logic, traceability and audit logging, and notification orchestration to provide robust delivery guarantees and increased reliability for critical alerts.
Operational coverage targeted customer communications and CRM business functions, handling security alerts and transaction notifications across Banco Industrial Guatemala. Governance and rollout emphasized traceability and reliability, success metrics were published by Latinia, and the implementation reported higher push engagement and stronger delivery guarantees. The Latinia Critical Events Gateway is categorized under Customer Experience and directly supported fraud notification, transaction monitoring, and customer engagement workflows.
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