List of Lifesize CxEngage WEM Customers
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United States
Since 2010, our global team of researchers has been studying Lifesize CxEngage WEM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Lifesize CxEngage WEM for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Lifesize CxEngage WEM for Workforce Management include: PHH Mortgage, a United States based Banking and Financial Services organisation with 3000 employees and revenues of $1.30 billion, City FM Australia, a Australia based Professional Services organisation with 1000 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using Lifesize CxEngage WEM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Lifesize CxEngage WEM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City FM Australia | Professional Services | 1000 | $100M | Australia | Lifesize | Lifesize CxEngage WEM | Workforce Management | 2019 | n/a |
In 2019, City FM Australia deployed Lifesize CxEngage WEM to unify and modernize its contact center across multiple locations. The deployment targeted facilities management customer support operations in Australia, with a primary focus on improving inbound routing and establishing 24/7 support coverage.
The implementation used Lifesize CxEngage WEM as a Workforce Management solution to centralize scheduling, forecasting, and agent performance visibility. Configuration emphasized WEM WFM capabilities for shift planning and forecasting, alongside real time dashboards to surface agent metrics and queue performance, supporting operational scheduling and contact routing workflows.
Operational scope covered contact center teams and facilities management support functions across multiple sites in Australia, aligning roster management with service continuity needs. Governance changes included centralized workforce scheduling and visibility that restructured day to day contact center scheduling and performance monitoring workflows. Reported outcomes included improved routing, increased visibility into agent performance, and sustained 24/7 customer support for City FM Australia.
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PHH Mortgage | Banking and Financial Services | 3000 | $1.3B | United States | Lifesize | Lifesize CxEngage WEM | Workforce Management | 2018 | D&M Enterprise Group |
In 2018, PHH Mortgage selected Lifesize CxEngage WEM to move its mortgage servicing contact center to the cloud and to improve customer service while integrating with automation and workforce tools. The Lifesize CxEngage WEM engagement was scoped as a Workforce Management initiative supporting contact center operations in the United States and addressed agent performance and scalability requirements.
The implementation concentrated on workforce engagement management capabilities within Lifesize CxEngage WEM, including schedule management, adherence monitoring, and performance tracking typical of Workforce Management platforms. Configuration work included agent role profiles, shift templates, and WFM data feeds to support forecasting and intraday workforce adjustments.
The cloud contact center architecture integrated Lifesize CxEngage WEM explicitly with Teleopti for core workforce management, enabling bidirectional exchange of schedules and adherence data between the contact center platform and WFM engine. The deployment used cloud APIs and real-time synchronization patterns common to multi tenant contact center platforms, and the project was implemented with systems integrator D&M Enterprise Group.
Operational scope covered mortgage servicing contact center functions and customer service teams in the United States, impacting workforce planning, contact center operations, and agent performance management. Governance established centralized WFM oversight and new schedule and adherence workflows, and the initiative was explicitly aimed at improving agent performance and scalability while moving contact center operations to a cloud based architecture.
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