List of LINE Chat Customers
Tokyo, 160-0022,
Japan
Since 2010, our global team of researchers has been studying LINE Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased LINE Chat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using LINE Chat for Chatbots and Conversational AI include: Seria, a Japan based Manufacturing organisation with 551 employees and revenues of $1.58 billion, Quality Houses Public Company, a Thailand based Construction and Real Estate organisation with 938 employees and revenues of $266.0 million and many others.
Contact us if you need a completed and verified list of companies using LINE Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The LINE Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Quality Houses Public Company | Construction and Real Estate | 938 | $266M | Thailand | LINE Corporation | LINE Chat | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Quality Houses Public Company deployed LINE Chat on its corporate website. LINE Chat is implemented as a web-embedded conversational interface in the Chatbots and Conversational AI category, handling inbound website inquiries from visitors in Thailand and providing an always-on customer engagement channel.
The implementation leverages LINE Chat standard conversational capabilities, including automated responses, quick reply menus, message templates, and rich media support to surface property information and contact options. Configuration centers on designed conversational flows and agent handover rules to escalate complex queries to human representatives when needed.
Operational scope includes customer service, sales inquiry capture, and marketing communications, consolidating website engagement into a single conversational channel. Governance emphasizes channel ownership, curated response templates, and shift-based agent coverage to ensure consistent handling of inbound web conversations via LINE Chat.
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Seria | Manufacturing | 551 | $1.6B | Japan | LINE Corporation | LINE Chat | Chatbots and Conversational AI | 2019 | n/a |
In 2019 Seria implemented LINE Chat on its website as a customer-facing conversational interface within the Chatbots and Conversational AI category. The deployment positioned LINE Chat as the primary web-embedded conversational touchpoint for customers visiting Seria Group sites, supporting consumer inquiries and basic interaction flows on the public web property.
The LINE Chat implementation was configured to deliver core chatbot capabilities typical of the category, including automated reply templates, FAQ and menu-driven navigation, intent recognition and session-based conversational continuity. The deployment included human escalation paths and scripted escalation triggers so agents can take over conversations initiated by the LINE Chat bot, and message templates were adapted for rich messaging formats supported by LINE Chat.
Operational ownership focused on customer service and web engagement functions based in Japan, with governance instituted around message content, template versioning and escalation workflows. Rollout and operational practices emphasized content governance and staged template updates to align chatbot responses with corporate communication standards while keeping the LINE Chat widget embedded on Seria Group web pages.
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