List of LiveAction LiveWire Customers
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Since 2010, our global team of researchers has been studying LiveAction LiveWire customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased LiveAction LiveWire for Network Management and Monitoring from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using LiveAction LiveWire for Network Management and Monitoring include: Atrium Health, a United States based Healthcare organisation with 70000 employees and revenues of $13.00 billion, JTI - Japan Tobacco International, a Switzerland based Manufacturing organisation with 45000 employees and revenues of $12.30 billion, Manila Electric Co Meralco, a Philippines based Utilities organisation with 19668 employees and revenues of $5.46 billion and many others.
Contact us if you need a completed and verified list of companies using LiveAction LiveWire, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The LiveAction LiveWire customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Atrium Health | Healthcare | 70000 | $13.0B | United States | LiveAction Software | LiveAction LiveWire | Network Management and Monitoring | 2022 | n/a |
In 2022, Atrium Health deployed LiveAction LiveWire as a Network Management and Monitoring solution to support EHR and telehealth operations. The rollout targeted the Atrium Health Navicent environment to provide end-to-end visibility tying application performance to network behavior, enabling operations teams to identify service-impacting conditions across healthcare application stacks.
LiveAction LiveWire was configured to deliver flow-level telemetry with the ability to drill down to packet-level forensics, supporting packet capture and analysis workflows. Functional capabilities implemented included flow analytics, real-time telemetry visualization, and packet capture and forensics to accelerate deep-dive troubleshooting and root-cause identification.
The implementation linked network and application telemetry to EHR and telehealth system contexts, allowing engineers to trace a problem from transaction-level symptoms to individual packet timelines. Operational coverage centered on network and application operations teams within the Navicent footprint, instrumenting production EHR and telehealth traffic for continuous monitoring and incident investigation.
Incident handling and governance were adjusted to route complex incidents into packet-forensics workflows, formalizing escalation from flow analysis to packet analysis. Reported outcomes from the deployment included greater than 20% time savings in troubleshooting and achievement of ROI within six months.
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JTI - Japan Tobacco International | Manufacturing | 45000 | $12.3B | Switzerland | LiveAction Software | LiveAction LiveWire | Network Management and Monitoring | 2023 | Orange Business |
In 2023 JTI - Japan Tobacco International deployed LiveAction LiveWire to provide Network Management and Monitoring across its infrastructure. The LiveAction LiveWire implementation was delivered as part of a managed Visibility as a Service engagement, and Orange Business managed the deployment and ongoing operations.
The deployment emphasized unified telemetry ingestion and packet capture capabilities, enabling packet level forensics, flow analysis, and centralized visualization of application and network behavior. LiveAction LiveWire was configured to collect real time telemetry and packet data, correlate flow and packet records, and present contextualized alerts and session detail to accelerate root cause analysis.
Operational responsibility was retained by Orange Business under the managed service model, which orchestrated data feeds, hosted consolidated dashboards, and ran forensic retrieval workflows for the network operations team. The scope explicitly covered JTI data centers and intersite infrastructure in Japan and Switzerland, aligning monitoring coverage with data center fabrics and interregional links.
According to the engagement outcomes the managed LiveAction LiveWire service improved troubleshooting, reduced mean time to resolution, and provided unified telemetry and packet forensics for JTI's network operations team. Governance followed the Visibility as a Service model with Orange Business operating the monitoring platform and escalation processes.
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Manila Electric Co Meralco | Utilities | 19668 | $5.5B | Philippines | LiveAction Software | LiveAction LiveWire | Network Management and Monitoring | 2017 | n/a |
In 2022, Manila Electric Co Meralco deployed LiveAction LiveWire to strengthen NetOps, network monitoring, and packet forensics capabilities. The deployment used LiveAction LiveWire within the Network Management and Monitoring category to enable deeper flow analysis and packet level troubleshooting.
LiveAction LiveWire was implemented with confirmed usage of the LiveWire packet capture & forensics module, enabling single click drill down from flow visualizations to packet level analysis. That configuration preserved flow visibility while surfacing packet data for forensic inspection, accelerating root cause identification through integrated capture, indexing, and analysis workflows.
The deployment covered Meralco's WAN, data centers, branches, and campus environments across the Philippines, positioning LiveAction LiveWire to support centralized NetOps and distributed site operations. The implementation focused on network operations and monitoring teams and delivered faster problem diagnosis and improved operational efficiency as reported in the vendor case study.
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