List of LiveChatAI Customers
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Since 2010, our global team of researchers has been studying LiveChatAI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased LiveChatAI for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using LiveChatAI for Chatbots and Conversational AI include: Techmagic, a Ukraine based Professional Services organisation with 400 employees and revenues of $40.0 million, Waverez, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million, LiveChatAI, a United States based Professional Services organisation with 12 employees and revenues of $1.0 million, Formcarry, a United States based Communications organisation with 10 employees and revenues of $1.0 million, Popupsmart United States, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using LiveChatAI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The LiveChatAI customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Formcarry | Communications | 10 | $1M | United States | LiveChatAI | LiveChatAI | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Formcarry implemented LiveChatAI on its website. The deployment uses LiveChatAI as a customer-facing web chat widget to support customer engagement and lead capture, operating within the Chatbots and Conversational AI category. The implementation is scoped to Formcarry's public web channels and focuses on inbound messaging and conversational routing for customer support and marketing functions.
LiveChatAI is provisioned as a cloud-hosted conversational engine with an embedded site widget, providing common Chatbots and Conversational AI capabilities such as intent recognition, scripted conversational flows, and live agent handoff configuration. Administrative controls including conversation logging and intent training are managed through LiveChatAI's management console, which aligns governance to product and support workflows. Integrations are limited to website embedding, and operational ownership is centered on customer support and marketing teams.
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LiveChatAI | Professional Services | 12 | $1M | United States | LiveChatAI | LiveChatAI | Chatbots and Conversational AI | 2024 | n/a |
In 2024, LiveChatAI deployed LiveChatAI on its public website as a Chatbots and Conversational AI solution. The deployment uses an embedded web chat widget as the primary access point, providing a conversational front end for customer support and web engagement. For a 12 person professional services firm the implementation follows a lightweight cloud delivered architecture, emphasizing chatbot led triage with live agent handoff.
Functional capabilities implemented include natural language understanding for intent classification, FAQ and knowledge base automation, canned response orchestration, session routing and live escalation to human agents, and conversation logging for operational review. Operational ownership is centralized within client facing support and sales functions, with a compact governance process for content updates, escalation rules and staged rollout testing. LiveChatAI LiveChatAI Chatbots and Conversational AI now links the company application to customer support and web engagement business functions.
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Popupsmart United States | Professional Services | 10 | $1M | United States | LiveChatAI | LiveChatAI | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Popupsmart implemented LiveChatAI on its website. The deployment places LiveChatAI into the Chatbots and Conversational AI category as the primary customer engagement and lead capture channel for Popupsmart, aligning the application with customer support and growth business functions.
LiveChatAI was provisioned as an on-site conversational widget and configured with conversational flows, intent detection, canned responses, proactive messaging, and data capture forms consistent with Chatbots and Conversational AI functionality. Governance was organized around in-product content authoring, conversational flow versioning, and escalation rules for human agent handoff, with operational ownership residing in customer support and marketing roles and coverage focused on the company website and customer-facing workflows.
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Techmagic | Professional Services | 400 | $40M | Ukraine | LiveChatAI | LiveChatAI | Chatbots and Conversational AI | 2024 | n/a |
In 2024 Techmagic implemented LiveChatAI as a customer-facing conversational layer on its public website. LiveChatAI is being used as a Chatbots and Conversational AI application to handle web-based customer engagement and lead capture for the company.
The deployment is client facing, embedded as a website chat widget that connects to LiveChatAI's conversational engine over standard web channels. The architecture centers on a browser widget linked to a managed conversational service, enabling session state persistence, real time message exchange, and centralized conversation logging.
Functional modules include automated conversational flows, intent classification and routing, bot to human escalation, session transcripts, and conversation analytics. The implementation supports core business functions in customer support and sales by capturing inquiries, routing complex sessions to agents, and holding structured chat logs for review.
Governance is organized around content and conversation policy overseen by product and support teams, with ongoing updates to dialogue flows and intent models to reflect service offerings. The configuration reflects a website first rollout, where LiveChatAI is the primary Chatbots and Conversational AI tool driving online customer interactions for Techmagic.
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Waverez | Professional Services | 10 | $1M | United States | LiveChatAI | LiveChatAI | Chatbots and Conversational AI | 2024 | n/a |
In 2024 Waverez deployed LiveChatAI on its public website as a Chatbots and Conversational AI implementation. The deployment uses the LiveChatAI web-embedded chat widget connected to the vendor cloud service, providing a lightweight SaaS architecture appropriate for a 10-person professional services firm. The implementation is focused on customer facing touchpoints on the corporate site and is configured for domain-level embedding, session handling, and vendor-hosted administration.
Configuration centered on conversational flow design, lead capture forms, intent recognition, and automated routing to internal staff for sales and client services, reflecting typical Chatbots and Conversational AI functional modules. Operational ownership is assigned to marketing and client services teams who maintain conversation scripts, escalation rules, and content updates through the LiveChatAI administration console. Analytics and session logging are enabled in the vendor console to support iterative refinement of conversational flows and first response workflows on the website.
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