List of Livehelper Customers
St. Louis, 63101, MO,
United States
Since 2010, our global team of researchers has been studying Livehelper customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Livehelper for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Livehelper for Customer Support include: Rezgateway, a United States based Professional Services organisation with 131 employees and revenues of $33.0 million, Wise Components, a United States based Distribution organisation with 28 employees and revenues of $20.0 million, Omega Solutions, a United States based Communications organisation with 15 employees and revenues of $4.0 million, Mahogany & More, a United States based Retail organisation with 10 employees and revenues of $1.0 million, Livehelper, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Livehelper, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Livehelper customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Livehelper | Professional Services | 10 | $1M | United States | Livehelper | Livehelper | Customer Support | 2011 | n/a |
In 2011, Livehelper implemented Livehelper as a Customer Support application on its public website. The deployment is a web-hosted implementation that embeds the Livehelper widget into site pages to capture real-time customer interactions and route inquiries to agents. For a 10 employee professional services firm headquartered in the United States, the operational scope concentrates on customer service and client-facing support workflows.
The Livehelper implementation leverages Customer Support capabilities typical for the category, including live chat session management, a ticketing queue for asynchronous cases, an agent dashboard for conversation handling, and a knowledge base for reusable responses. Architecture is browser-based with an administrative console used to configure users, roles, routing rules, and canned responses, while the site-hosted widget initiates sessions without additional desktop software. Governance is implemented through centralized admin controls and defined agent roles to manage routing and escalation consistent with the companys compact operational footprint.
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Mahogany & More | Retail | 10 | $1M | United States | Livehelper | Livehelper | Customer Support | 2009 | n/a |
In 2009, Mahogany & More implemented Livehelper as its Customer Support solution on the company website. The Livehelper deployment is embedded in site pages to provide real-time chat and asynchronous messaging, aligning with Customer Support capabilities such as live chat, chat transcripts, and basic ticket handoff. For a small retail organization of approximately 10 employees, Livehelper serves as the primary customer-facing support channel, routing web inquiries to a compact team through a web-based agent dashboard.
Operational coverage is concentrated on the United States ecommerce storefront and customer service workflows, with agents handling product questions and order-related inquiries via Livehelper. Configuration and governance emphasize lightweight user management, chat widget customization, and session history retention to match retail support processes, while operational control remains within the owner and frontline staff. The Livehelper application is used directly on the Mahogany & More website as the delivery point for customer engagement.
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Omega Solutions | Communications | 15 | $4M | United States | Livehelper | Livehelper | Customer Support | 2012 | n/a |
In 2012, Omega Solutions deployed Livehelper on its website for Customer Support, embedding the Livehelper chat to handle customer inquiries directly through their public site. The implementation centered on web-embedded real-time messaging combined with asynchronous ticket capture to support inbound customer interactions for a small communications firm.
Configuration emphasized core Customer Support capabilities, including a browser-based agent console, chat widget customization, canned responses, and lightweight ticket management workflows appropriate for a 15-employee organization. Administrative setup focused on user account provisioning, access controls, and routing rules to align agent responsibilities with business functions including customer service and front-line inquiry handling.
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Rezgateway | Professional Services | 131 | $33M | United States | Livehelper | Livehelper | Customer Support | 2004 | n/a |
In 2004, Rezgateway implemented Livehelper on its public website to capture and manage customer inquiries. Livehelper is deployed as a Customer Support application, operating as a web-embedded chat widget paired with a browser-based agent console for real-time customer engagement. The implementation emphasizes browser access for support agents and a site-integrated customer touchpoint to centralize inbound web conversations.
Configuration centers on Customer Support capabilities commonly used in web chat deployments, including live chat routing, session transcription, and agent-side scripting to standardize handling of web-originated inquiries. Operational scope is focused on customer service and client-facing support workflows delivered via the website, with governance centered on chat handling procedures and configuration-driven workflow controls for agents. The Livehelper implementation serves as the primary web support interface for Rezgateway, aligning technical configuration with support team processes and site-level customer engagement.
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Wise Components | Distribution | 28 | $20M | United States | Livehelper | Livehelper | Customer Support | 2013 | n/a |
In 2013 Wise Components deployed Livehelper as a Customer Support application on its public website. Livehelper is implemented as the web-embedded support interface that captures live chat sessions and logs inbound inquiries into a ticketing workflow, providing the company with a single, site-facing touchpoint for customer interactions.
Configuration concentrates on core Customer Support capabilities typical for the category, including a live chat widget, session transcript capture, ticket queueing with agent assignment, and canned response templates. Operational scope is the internal customer support function, where agents use Livehelper to centralize web inquiries and maintain conversation histories for follow up, and governance centers on establishing intake workflows and agent handling procedures to standardize response processes.
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