List of LiveOps Social Customers
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Since 2010, our global team of researchers has been studying LiveOps Social customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased LiveOps Social for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using LiveOps Social for Call Center include: Pizza Hut, a United States based Retail organisation with 350000 employees and revenues of $19.60 billion, Coca-Cola Enterprises, Inc, a United States based Consumer Packaged Goods organisation with 13250 employees and revenues of $7.60 billion, Snap-on, a United States based Manufacturing organisation with 13200 employees and revenues of $5.11 billion, eBay, a United States based Retail organisation with 11500 employees and revenues of $2.60 billion and many others.
Contact us if you need a completed and verified list of companies using LiveOps Social, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The LiveOps Social customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Coca-Cola Enterprises, Inc | Consumer Packaged Goods | 13250 | $7.6B | United States | LiveOps | LiveOps Social | Call Center | 2011 | n/a |
In 2011, Coca-Cola Enterprises, Inc implemented LiveOps Social in the Call Center category to extend multichannel contact center and social-media engagement capabilities across United States operations. The deployment is described in industry reporting as supporting social-media and multichannel contact center services that tie into CRM and online reputation management workflows.
The LiveOps Social implementation centered on social-media monitoring, multichannel interaction routing, and agent-facing interaction management, with a unified agent desktop to handle social posts, messages, and traditional contact channels. Configuration emphasized tagging and queue rules, moderation workflows, and automated case creation that linked social interactions into CRM records to preserve customer context across channels.
Integrations referenced in public reporting include CRM linkage and online reputation management systems, enabling social interactions to be associated with customer records and escalated through established service workflows. Operational coverage targeted customer service and digital engagement functions within Coca-Cola Enterprises, Inc United States operations, with contact center agents and social teams responsible for monitoring, response, and escalation.
Governance and process changes implied by the implementation included centralized social engagement governance, formalized escalation and moderation workflows, and role based access controls for social moderators and contact center staff to manage brand reputation and update CRM data. LiveOps Social was used to instrument multichannel contact handling and online reputation workflows inside the Call Center environment.
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eBay | Retail | 11500 | $2.6B | United States | LiveOps | LiveOps Social | Call Center | 2011 | n/a |
In 2011, eBay engaged LiveOps to provide LiveOps Social as a Call Center solution to support its United States customer service operations. LiveOps delivered multichannel contact-center services that explicitly included social channel handling to support eBay customer service and CRM activities across its US support footprint.
The implementation of LiveOps Social focused on multichannel interaction handling, inferred from LiveOps enterprise multichannel offerings, and included social channel queueing, unified agent interaction screens, and multichannel routing to align social interactions with voice and email workflows. Configuration work centered on channel-specific routing rules, skill based assignment for agents, and agent desktop integration to present CRM context along with social interactions.
Integrations were scoped to align LiveOps Social with eBay customer service data and CRM processes, enabling case creation and context enrichment for social interactions and other channels. Operational coverage was limited to eBay’s United States customer service organization, with LiveOps operating the contact-center services and orchestrating multichannel queues to surface social interactions into standard support workflows.
Governance and process changes included the introduction of social to existing escalation paths, standard operating procedures for social response and moderation, and role based access controls for agents and supervisors. Reporting and quality monitoring were part of the configuration to ensure social interactions were treated within the same operational and compliance framework as other contact-center channels.
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Pizza Hut | Retail | 350000 | $19.6B | United States | LiveOps | LiveOps Social | Call Center | 2015 | n/a |
In 2015, Pizza Hut implemented LiveOps Social as its Call Center application. The deployment used LiveOps Social cloud contact-center capabilities to deliver multichannel customer interactions across voice, chat, SMS and social channels in the United States.
LiveOps Social was configured to support multichannel social customer service, consolidating inbound interactions from Twitter and Facebook alongside traditional voice, chat and SMS channels. The implementation emphasized agent-facing routing and channel orchestration, with customer context surfaced to Pizza Hut CRM to support customer service workflows and case handling.
Operational coverage focused on U.S. customer service and CRM functions within Pizza Hut contact center operations, providing unified interaction management, session handling and queueing across channels. The implementation narrative is characterized as a multichannel social customer service engagement rather than a detailed product-by-product public case study.
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Manufacturing | 13200 | $5.1B | United States | LiveOps | LiveOps Social | Call Center | 2015 | n/a |
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