List of Lockene FSM Customers
Mumbai, 401107,
India
Since 2010, our global team of researchers has been studying Lockene FSM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Lockene FSM for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Lockene FSM for Field Service Management include: Bharti Airtel India, a India based Communications organisation with 24420 employees and revenues of $22.00 billion, FedEx India, a India based Transportation organisation with 2000 employees and revenues of $350.0 million, Philips India, a India based Retail organisation with 50 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Lockene FSM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Lockene FSM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bharti Airtel India | Communications | 24420 | $22.0B | India | Lockene | Lockene FSM | Field Service Management | 2024 | n/a |
In 2024, Bharti Airtel India deployed Lockene FSM as its Field Service Management application to manage field service teams for installation and maintenance across India. The implementation targeted Airtel service operations within India and centered on scheduling, technician assignment and customer communications. Lockene FSM served as the operational backbone for Airtel field operations, connecting planners, dispatch and technicians for routine and escalated service tasks.
Configuration emphasized standard Field Service Management modules including job scheduling, technician dispatch, mobile task management and customer notification workflows, with status tracking aligned to field execution. Operational coverage included installation and maintenance teams and affected network operations, customer support and service delivery functions. Governance and process adjustments focused on role based access controls and clearer handoff workflows between planners and field crews, supporting mobile first task orchestration. The implementation enabled better scheduling, improved technician assignment and enhanced customer communications as noted in implementation sources.
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FedEx India | Transportation | 2000 | $350M | India | Lockene | Lockene FSM | Field Service Management | 2024 | n/a |
In 2024, FedEx India implemented Lockene FSM to streamline field operations and last mile service activities across its Indian service and logistics operations. Lockene FSM, categorized as Field Service Management, was deployed to support dispatch and field service management workflows and to improve route optimization, technician tracking and customer notifications.
The deployment emphasized configuration of dispatch and field service management modules, including work order creation, scheduling, mobile workforce orchestration, route optimization and GPS enabled technician location and status updates. Lockene FSM was provisioned with mobile client access for technicians to acknowledge tasks, capture status changes and generate customer notifications, aligning with standard Field Service Management functional flows.
Operational scope targeted FedEx India service and logistics functions, covering dispatch centers and field technician cohorts within India. Governance centered on dispatch workflow rules, SLA tracking and operational handoffs between central planning and field crews, with process alignment to support real time technician tracking and customer communication. The engagement focused on improving route optimization, technician tracking and customer notifications as core outcomes.
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Philips India | Retail | 50 | $5M | India | Lockene | Lockene FSM | Field Service Management | 2024 | n/a |
In 2024, Philips India implemented Lockene FSM to support its service operations for field technicians. Lockene FSM, classified under Field Service Management, was configured to manage scheduling, dispatch and real-time job updates across Philips India operations, with a specific focus on improving response times and first-time-fix rates.
Deployment emphasized Lockene FSM for field service and dispatch capabilities, with configuration of work order lifecycle management, a technician-facing mobile update workflow, a dispatch board for scheduling and dynamic job reassignment, and real-time status signaling for jobs in the field. These functional modules were aligned to standard Field Service Management workflows, including job assignment, status tracking and technician reporting to support operational consistency.
Operational scope was regionally focused in India and concentrated on Philips India field service teams and service operations, where the application standardized dispatch processes and job update practices. Governance changes centered on formalizing job status inputs from technicians and centralizing scheduling decisions to reduce response latency and increase first-time-fix rates, outcomes explicitly targeted by the implementation.
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