List of Loom AI Customers
San Francisco, 94105, CA,
United States
Since 2010, our global team of researchers has been studying Loom AI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Loom AI for Audio Video and Web Conferencing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Loom AI for Audio Video and Web Conferencing include: Braze, a United States based Professional Services organisation with 1699 employees and revenues of $472.0 million, Intercom, a United States based Communications organisation with 1000 employees and revenues of $343.0 million, M J Communications, a United States based Manufacturing organisation with 10 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Loom AI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Loom AI customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Braze | Professional Services | 1699 | $472M | United States | Loom | Loom AI | Audio Video and Web Conferencing | 2020 | n/a |
In 2020, Braze implemented Loom AI to produce a daily short form video channel called Braze TV as part of its marketing content strategy. The implementation is categorized under Audio Video and Web Conferencing and was used to accelerate video content creation at scale, producing more than 100 short form videos. Braze used Loom to generate rapid, repeatable video assets that drove measurable web engagement outcomes, including 1,800 unique page views and an 18% jump in blog visitors tied to increased marketing qualified leads.
Operationally the deployment centralized video production within the marketing organization and established a daily production cadence and content workflow to support campaign and demand generation channels. Loom AI and the Loom platform were used as a content creation layer that fed existing marketing asset repositories and publishing processes. Governance emphasized reusable video templates and production standards to sustain volume and consistency across campaigns while focusing on driving web traffic and marketing qualified lead generation.
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Intercom | Communications | 1000 | $343M | United States | Loom | Loom AI | Audio Video and Web Conferencing | 2019 | n/a |
In 2019 Intercom implemented Loom AI within its Audio Video and Web Conferencing tooling to standardize asynchronous video for sales prospecting and internal training. The deployment emphasized recorded walkthroughs and outbound video messages as a channel for personalized outreach and learner-facing content.
Configuration centered on Loom AI’s asynchronous video recording, sharing, and content indexing capabilities, with the case study documenting heavy use of async video for prospecting and training. The implementation likely incorporated Loom AI features such as automated titles, summaries, and chapters to improve discoverability, shorten review cycles, and support reuse of recorded content.
Operational coverage included sales teams using video for outbound sequences and internal learning teams using Loom AI for onboarding and just-in-time training content. Video assets were embedded into outreach workflows and internal content repositories to streamline access and maintain a consistent recorded content library.
Governance focused on standardizing video templates, naming conventions, and sharing permissions to ensure consistent use across sales and training, while measurement tracked reply rates and revenue from video outreach. Outcomes reported in the case study include a 19% increase in cold-email reply rates and 120000 dollars earned from video outreach, alongside reported reductions in internal training time.
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M J Communications | Manufacturing | 10 | $2M | United States | Loom | Loom AI | Audio Video and Web Conferencing | 2019 | n/a |
In 2019, M J Communications implemented Loom AI for Audio Video and Web Conferencing. The deployment targeted distributed design teams and aimed to shift many synchronous meetings to asynchronous Loom video messages and recorded walkthroughs to improve client handoffs.
Implementation emphasized Loom video messaging as the primary collaboration modality, with inferred use of Loom AI capabilities such as auto generated summaries and chapters to structure recordings and accelerate information consumption. Loom AI recordings were configured to serve as shareable design handoffs and contextual artefacts, aligning with standard Audio Video and Web Conferencing workflows for asynchronous collaboration and review.
Operational scope centered on design and product teams across the United States, with adoption focused on replacing meeting time with recorded walkthroughs to support client communications and internal reviews. Integrations with other systems were not detailed in the source, the practical implementation concentrated on embedding Loom AI recordings into existing collaboration and client delivery workflows.
Customer reported outcomes included an estimated eight hours saved per week and a reported 20 percent increase in design team productivity attributed to improved client handoffs and reduced synchronous coordination. These outcomes were provided by the customer and reflect operational benefits realized from Loom AI and Audio Video and Web Conferencing capabilities.
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