List of Loom Business Customers
San Francisco, 94105, CA,
United States
Since 2010, our global team of researchers has been studying Loom Business customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Loom Business for Audio Video and Web Conferencing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Loom Business for Audio Video and Web Conferencing include: Intercom, a United States based Communications organisation with 1000 employees and revenues of $343.0 million, Remote, a United States based Manufacturing organisation with 1800 employees and revenues of $230.0 million, Brex, a United States based Banking and Financial Services organisation with 1100 employees and revenues of $120.0 million and many others.
Contact us if you need a completed and verified list of companies using Loom Business, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Loom Business customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Brex | Banking and Financial Services | 1100 | $120M | United States | Loom | Loom Business | Audio Video and Web Conferencing | 2020 | n/a |
In 2020, Brex implemented Loom Business across its design and product teams. Loom Business, an Audio Video and Web Conferencing application, was adopted to shift synchronous design reviews to recorded design critiques, tightening feedback loops and reducing coordination overhead.
Deployment focused on asynchronous recording workflows and a centralized repository of recorded critiques. Functional capabilities emphasized narrated screen and camera recordings, playback oriented feedback, and cataloging of recordings to create a persistent knowledge asset composed of design review videos.
The rollout targeted Brex design and product teams, with U.S. based teams highlighted in the initial adoption. Adoption scaled rapidly, replacing over 1,200 meetings within 90 days and producing a substantial video knowledge base used for reference and onboarding.
Governance moved toward artifact driven reviews and asynchronous signoff practices, embedding recorded critiques into the product and design review lifecycle. The initiative produced a library of recorded reviews and is reported to have improved time to market and design throughput.
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Intercom | Communications | 1000 | $343M | United States | Loom | Loom Business | Audio Video and Web Conferencing | 2020 | n/a |
In 2020, Intercom implemented Loom Business to accelerate sales video prospecting and to standardize internal training content creation. Loom Business was deployed as a cloud hosted video messaging platform in the Audio Video and Web Conferencing category to enable asynchronous, personalized outreach and reusable training assets.
The deployment emphasized core functional capabilities of the Audio Video and Web Conferencing category, including screen and webcam recording, rapid video creation for personalized outreach, a centralized content library for training, and shareable links for embedding videos into email workflows. Configuration focused on enabling sales reps to create short prospecting videos quickly and on giving training owners simple authoring and distribution controls for onboarding and enablement content.
Operational coverage centered on the commercial organization and internal enablement teams, with an initial rollout and case study focus on the U.S. sales region. The implementation supported companywide user accounts and administrative controls for content access, while usage was concentrated on sales outreach and internal training use cases rather than broad IT or product engineering collaboration.
Governance included administrative management of user provisioning and content visibility to control which sales and enablement teams could publish and share videos. Intercom reported adoption outcomes in the case study, including a 19% increase in cold email reply rates and 120000 dollars earned from video outreach after adopting Loom Business, reflecting measurable lift in the U.S. sales region.
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Remote | Manufacturing | 1800 | $230M | United States | Loom | Loom Business | Audio Video and Web Conferencing | 2022 | n/a |
In 2022 Remote deployed Loom Business as its company-wide async video platform in the Audio Video and Web Conferencing category to support a distributed workforce of approximately 1,800 employees. The deployment was U.S.-hosted while being used globally, and it was positioned to reduce synchronous meeting load and enable recorded communication across time zones.
The implementation centered on using Loom Business for corporate communications, training programs, performance reviews, IT support, and cross-functional collaboration. Configuration focused on organization-wide recording and sharing workflows, content libraries for reusable training assets, and role-based access to align with HR and learning use cases.
Operational coverage extended across HR, learning and development, internal communications, IT support, and business teams, with centralized administration and adoption guidance to enforce usage standards and content governance. The Loom Business platform was integrated into daily processes rather than bespoke system integrations, enabling teams to replace meeting-heavy handoffs with recorded explanations and asynchronous feedback loops.
Remote reported that the Loom Business deployment helped save over 20,000 meeting hours across two years and increased asynchronous engagement for training and HR processes. The implementation thus links Remote, Loom Business, Audio Video and Web Conferencing, and corporate functions in a single operational narrative for internal communications and learning workflows.
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