List of Lumen Dedicated Internet Access (DIA) Customers
Lumen Technologies
100 CenturyLink Drive,
Monroe, 71203, LA,
United States
Monroe, 71203, LA,
United States
1 777-457-5548
Professional Services
24000
$12.4B
Since 2010, our global team of researchers has been studying Lumen Dedicated Internet Access (DIA) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Lumen Dedicated Internet Access (DIA) for Secure Web Gateways (SWG) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Lumen Dedicated Internet Access (DIA) for Secure Web Gateways (SWG) include: Upstate Niagara Cooperative, a United States based Consumer Packaged Goods organisation with 1800 employees and revenues of $1.50 billion, Micro Center, a United States based Retail organisation with 2700 employees and revenues of $760.0 million, Agilysys, a United States based Professional Services organisation with 2413 employees and revenues of $319.0 million, Hanmi Bank, a United States based Banking and Financial Services organisation with 500 employees and revenues of $260.0 million, Arctic Glacier Premium Ice, a United States based Retail organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Lumen Dedicated Internet Access (DIA), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Agilysys | Professional Services | 2413 | $319M | United States | Lumen Technologies | Lumen Dedicated Internet Access (DIA) | Secure Web Gateways (SWG) | 2025 | n/a |
In 2025, Agilysys implemented Lumen Dedicated Internet Access (DIA) as part of a network modernization to support its hospitality-focused software delivery, the engagement is categorized under Secure Web Gateways (SWG). The deployment was driven by the need for high throughput and predictable internet egress to support cloud native workloads and data transfers across distributed facilities.
Lumen provisioned MPLS alongside Lumen Dedicated Internet Access (DIA) and introduced Network as a Service with Internet On Demand capabilities to provide elastic bandwidth. Configurations included dynamic bandwidth scaling from baseline 100 Mbps to over 1 Gbps, with the Internet On Demand feature used to spike capacity to 2 Gbps during a large data transfer, enabling real time adjustments to throughput and maintaining full circuit utilization when needed.
The implementation connected Agilysys’s primary data center to Azure cloud environments, and it supported a major data movement from a colocation facility to AWS, demonstrating cross cloud connectivity and high capacity transport. Operational scope explicitly covered the Georgia facility where NaaS and IoD were deployed, the primary data center, the colocation site, and cloud endpoints in Azure and AWS, impacting software delivery and large scale data transfer workflows.
Governance and operational controls focused on service orchestration for on demand bandwidth provisioning and secure internet egress consistent with Secure Web Gateways (SWG) functional terminology, including traffic segmentation and managed external connectivity. Outcomes reported by Agilysys included efficient transfer performance and minimized user impact during full circuit utilization, with high throughput cited as a factor in resolving transfer challenges.
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Arctic Glacier Premium Ice | Retail | 10 | $1M | United States | Lumen Technologies | Lumen Dedicated Internet Access (DIA) | Secure Web Gateways (SWG) | 2025 | n/a |
In 2025, Arctic Glacier Premium Ice deployed Lumen Dedicated Internet Access (DIA) as part of a Secure Web Gateways (SWG) strategy to standardize and centralize connectivity across its facility footprint. The deployment targeted core business functions including logistics, manufacturing and customer service, aligning network provisioning with operational needs for production facilities and merchandiser sites.
The implementation centered on high speed Lumen Dedicated Internet Access (DIA) circuits paired with Lumen Managed Services, introducing a 24/7 managed service desk and centralized network management to replace fragmented site level arrangements. Functional capabilities brought into scope include centralized ticketing and incident tracking, Customer Provided Equipment as a Service to refresh on site networking gear over time, and IoT telemetry ingestion from production sensors and merchandiser ice machines to feed operational analytics.
Operational integrations included centralized management of network gear through Lumen, IoT sensor feeds from production and merchandiser devices, AI driven order automation via the virtual assistant Glenn Glacier, and advanced analytics that consume weather and historical trends for demand forecasting. The rollout covered Arctic Glacier facility networks at scale, instrumenting both manufacturing sites and point of sale refrigeration endpoints to create a consistent connectivity and data collection layer.
Governance changes emphasized a single pane of network operations and a service desk model to shift Arctic Glacier IT from reactive troubleshooting to strategic work. Explicit outcomes documented include simplified billing and centralized network administration, the ability to track and resolve issues faster through managed services, reduced capital burden using CPEaaS, and operational visibility improvements from IoT and analytics that support inventory and production decisions.
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Hanmi Bank | Banking and Financial Services | 500 | $260M | United States | Lumen Technologies | Lumen Dedicated Internet Access (DIA) | Secure Web Gateways (SWG) | 2025 | n/a |
In 2025, Hanmi Bank implemented Lumen Dedicated Internet Access (DIA) within a Secure Web Gateways (SWG) context to address slow branch network speeds that averaged about 10 Mbps and to support modern SaaS and IoT traffic. The deployment was part of a coordinated network overhaul that emphasized higher bandwidth and simplified operations across Hanmi Bank’s footprint of 32 branches and eight loan production offices across nine states.
Hanmi Bank implemented Lumen SD-WAN across all locations and provisioned Lumen Dedicated Internet Access (DIA) as the primary high-bandwidth access service, while redesigning and expanding data center bandwidth and moving to Lumen IP VPN for backhaul and private traffic segmentation. The use of Lumen Dedicated Internet Access (DIA) was paired with enhanced security controls consistent with Secure Web Gateways (SWG) approaches to optimize data protection and performance for customer-facing banking applications.
Operational integration focused on centralized provisioning and vendor-managed service delivery, enabling Hanmi’s IT team to request new services per location with Lumen handling configuration and turn-up. The deployment extended across retail and loan operations and was validated by incident response coordination, where Lumen intervened to remediate an off-net outage and ensure same-day restoration at a branch location.
Governance and operational process changes included consolidated billing and service management, a dramatic reduction in billing paperwork and a streamlined vendor escalation path. Hanmi reported telecom expense reductions of 40 percent and annualized savings of $1.2M, while the network redesign increased available bandwidth and reliability to better support banking operations and customer service.
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Micro Center | Retail | 2700 | $760M | United States | Lumen Technologies | Lumen Dedicated Internet Access (DIA) | Secure Web Gateways (SWG) | 2023 | n/a |
In 2023, Micro Center implemented Lumen Dedicated Internet Access (DIA) as part of a Secure Web Gateways (SWG) focused program to strengthen network connectivity and cyber defense for its retail IT operations. The deployment is positioned to protect critical applications during peak times and to reduce latency for customer-facing services such as in store pickup, aligning the Micro Center Lumen Dedicated Internet Access (DIA) Secure Web Gateways (SWG) investment with both security and customer service objectives.
The implementation combined Lumen Dedicated Internet Access (DIA) high performance internet with targeted DDoS/ThreatX Bot Mitigation, Continuous and Adaptive API security capabilities, and MPLS services to enhance network efficiency. Functional capabilities implemented include DDoS and bot mitigation for application layer protection, cloud‑based adaptive network firewalling, dedicated bandwidth provisioning for enterprise applications, and integrated voice communication via Voice Complete for SIP trunking and call continuity.
Integrations were executed across Lumen IP VPN and MPLS overlays to secure data mobility and segment traffic for retail store connectivity and corporate systems, while DIA provided the high speed, deterministic internet access for point of sale, ecommerce, and fulfillment workflows. Operational scope covered Micro Center IT and customer service functions across the United States retail footprint, with a focus on maintaining application availability during peak transaction periods.
Governance and operational controls emphasized continuous threat monitoring and adaptive response, leveraging Lumen® Adaptive Network Security and automated DDoS mitigation to reduce manual intervention. Outcomes documented by the engagement include enhanced security compliance and customer satisfaction while maintaining operations, a 97% reduction in attacks, and 39 million malicious requests blocked, demonstrating measurable threat containment tied to the Secure Web Gateways (SWG) oriented deployment.
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Upstate Niagara Cooperative | Consumer Packaged Goods | 1800 | $1.5B | United States | Lumen Technologies | Lumen Dedicated Internet Access (DIA) | Secure Web Gateways (SWG) | 2024 | n/a |
In 2024, Upstate Niagara Cooperative implemented Lumen Dedicated Internet Access (DIA) as part of a broader network modernization effort aligned with Secure Web Gateways (SWG) objectives. The cooperative, supporting approximately 1,454 employees and roughly 240 family farms, required a resilient connectivity platform to sustain continuous milk production and 24/7 plant operations.
The deployment combined Lumen Dedicated Internet Access (DIA) with Lumen SD-WAN to deliver multi-circuit connectivity and automatic traffic rerouting, reducing single points of failure that previously complicated maintenance windows when the environment relied on MPLS. Core functional modules implemented included Lumen SD-WAN for WAN orchestration, Lumen Solutions for Microsoft Teams for unified collaboration, Lumen Voice Complete and Lumen SIP Trunking for IP voice convergence, and Lumen Customer Premises Equipment to standardize edge device provisioning. Configuration emphasis was placed on high availability, diverse circuits, and appliance-based failover to support mission critical services such as call centers and plant control systems.
Integrations were executed at the network and voice layers, with Lumen Solutions for Microsoft Teams integrated to support cloud collaboration workflows and Lumen SIP Trunking positioned to replace PRI voice trunks as part of a phased migration. Operational coverage spans production plants, call center functions, and field sites that serve cooperative farms, using Customer Premises Equipment to enforce consistent policy and connectivity across locations.
Governance and operational process changes focused on maintenance scheduling, network redundancy orchestration, and an explicit migration path from PRI to a SIP centric voice architecture to achieve complete voice redundancy. Results reported by the cooperative include 98% uptime, improved redundancy and connectivity, and enhanced resiliency enabling uninterrupted 24/7/365 operations and support for continued expansion.
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Buyer Intent: Companies Evaluating Lumen Dedicated Internet Access (DIA)
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FAQ - APPS RUN THE WORLD Lumen Dedicated Internet Access (DIA) Coverage
Lumen Dedicated Internet Access (DIA) is a Secure Web Gateways (SWG) solution from Lumen Technologies.
Companies worldwide use Lumen Dedicated Internet Access (DIA), from small firms to large enterprises across 21+ industries.
Organizations such as Upstate Niagara Cooperative, Micro Center, Agilysys, Hanmi Bank and Arctic Glacier Premium Ice are recorded users of
Lumen Dedicated Internet Access (DIA) for Secure Web Gateways (SWG).
Companies using Lumen Dedicated Internet Access (DIA) are most concentrated in Consumer Packaged Goods, Retail and Professional Services, with adoption spanning over 21 industries.
Companies using Lumen Dedicated Internet Access (DIA) are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Lumen Dedicated Internet Access (DIA) across Americas, EMEA, and APAC.
Companies using Lumen Dedicated Internet Access (DIA) range from small businesses with 0-100 employees - 20%, to mid-sized firms with 101-1,000 employees - 20%, large organizations with 1,001-10,000 employees - 60%, and global enterprises with 10,000+ employees - 0%.
Customers of Lumen Dedicated Internet Access (DIA) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Lumen Dedicated Internet Access (DIA) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Secure Web Gateways (SWG).