List of Lumen Dedicated Internet Access (DIA) Customers
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Since 2010, our global team of researchers has been studying Lumen Dedicated Internet Access (DIA) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Lumen Dedicated Internet Access (DIA) for Secure Web Gateways (SWG) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Lumen Dedicated Internet Access (DIA) for Secure Web Gateways (SWG) include: Agilysys, a United States based Professional Services organisation with 2200 employees and revenues of $275.0 million, Hanmi Bank, a United States based Banking and Financial Services organisation with 500 employees and revenues of $260.0 million, Arctic Glacier Premium Ice, a United States based Retail organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Lumen Dedicated Internet Access (DIA), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Lumen Dedicated Internet Access (DIA) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Agilysys | Professional Services | 2200 | $275M | United States | Lumen Technologies | Lumen Dedicated Internet Access (DIA) | Secure Web Gateways (SWG) | 2025 | n/a | In 2025, Agilysys implemented Lumen Dedicated Internet Access (DIA) as part of a network modernization to support its hospitality-focused software delivery, the engagement is categorized under Secure Web Gateways (SWG). The deployment was driven by the need for high throughput and predictable internet egress to support cloud native workloads and data transfers across distributed facilities. Lumen provisioned MPLS alongside Lumen Dedicated Internet Access (DIA) and introduced Network as a Service with Internet On Demand capabilities to provide elastic bandwidth. Configurations included dynamic bandwidth scaling from baseline 100 Mbps to over 1 Gbps, with the Internet On Demand feature used to spike capacity to 2 Gbps during a large data transfer, enabling real time adjustments to throughput and maintaining full circuit utilization when needed. The implementation connected Agilysys’s primary data center to Azure cloud environments, and it supported a major data movement from a colocation facility to AWS, demonstrating cross cloud connectivity and high capacity transport. Operational scope explicitly covered the Georgia facility where NaaS and IoD were deployed, the primary data center, the colocation site, and cloud endpoints in Azure and AWS, impacting software delivery and large scale data transfer workflows. Governance and operational controls focused on service orchestration for on demand bandwidth provisioning and secure internet egress consistent with Secure Web Gateways (SWG) functional terminology, including traffic segmentation and managed external connectivity. Outcomes reported by Agilysys included efficient transfer performance and minimized user impact during full circuit utilization, with high throughput cited as a factor in resolving transfer challenges. | |
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Arctic Glacier Premium Ice | Retail | 10 | $1M | United States | Lumen Technologies | Lumen Dedicated Internet Access (DIA) | Secure Web Gateways (SWG) | 2025 | n/a | In 2025, Arctic Glacier Premium Ice deployed Lumen Dedicated Internet Access (DIA) as part of a Secure Web Gateways (SWG) strategy to standardize and centralize connectivity across its facility footprint. The deployment targeted core business functions including logistics, manufacturing and customer service, aligning network provisioning with operational needs for production facilities and merchandiser sites. The implementation centered on high speed Lumen Dedicated Internet Access (DIA) circuits paired with Lumen Managed Services, introducing a 24/7 managed service desk and centralized network management to replace fragmented site level arrangements. Functional capabilities brought into scope include centralized ticketing and incident tracking, Customer Provided Equipment as a Service to refresh on site networking gear over time, and IoT telemetry ingestion from production sensors and merchandiser ice machines to feed operational analytics. Operational integrations included centralized management of network gear through Lumen, IoT sensor feeds from production and merchandiser devices, AI driven order automation via the virtual assistant Glenn Glacier, and advanced analytics that consume weather and historical trends for demand forecasting. The rollout covered Arctic Glacier facility networks at scale, instrumenting both manufacturing sites and point of sale refrigeration endpoints to create a consistent connectivity and data collection layer. Governance changes emphasized a single pane of network operations and a service desk model to shift Arctic Glacier IT from reactive troubleshooting to strategic work. Explicit outcomes documented include simplified billing and centralized network administration, the ability to track and resolve issues faster through managed services, reduced capital burden using CPEaaS, and operational visibility improvements from IoT and analytics that support inventory and production decisions. | |
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Hanmi Bank | Banking and Financial Services | 500 | $260M | United States | Lumen Technologies | Lumen Dedicated Internet Access (DIA) | Secure Web Gateways (SWG) | 2025 | n/a | In 2025, Hanmi Bank implemented Lumen Dedicated Internet Access (DIA) within a Secure Web Gateways (SWG) context to address slow branch network speeds that averaged about 10 Mbps and to support modern SaaS and IoT traffic. The deployment was part of a coordinated network overhaul that emphasized higher bandwidth and simplified operations across Hanmi Bank’s footprint of 32 branches and eight loan production offices across nine states. Hanmi Bank implemented Lumen SD-WAN across all locations and provisioned Lumen Dedicated Internet Access (DIA) as the primary high-bandwidth access service, while redesigning and expanding data center bandwidth and moving to Lumen IP VPN for backhaul and private traffic segmentation. The use of Lumen Dedicated Internet Access (DIA) was paired with enhanced security controls consistent with Secure Web Gateways (SWG) approaches to optimize data protection and performance for customer-facing banking applications. Operational integration focused on centralized provisioning and vendor-managed service delivery, enabling Hanmi’s IT team to request new services per location with Lumen handling configuration and turn-up. The deployment extended across retail and loan operations and was validated by incident response coordination, where Lumen intervened to remediate an off-net outage and ensure same-day restoration at a branch location. Governance and operational process changes included consolidated billing and service management, a dramatic reduction in billing paperwork and a streamlined vendor escalation path. Hanmi reported telecom expense reductions of 40 percent and annualized savings of $1.2M, while the network redesign increased available bandwidth and reliability to better support banking operations and customer service. |
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