List of Lumen MPLS Customers
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United States
Since 2010, our global team of researchers has been studying Lumen MPLS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Lumen MPLS for VPN from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Lumen MPLS for VPN include: Zoom Communications, a United States based Professional Services organisation with 7412 employees and revenues of $4.67 billion, Agilysys, a United States based Professional Services organisation with 2200 employees and revenues of $275.0 million, Customer Elation, a United States based Professional Services organisation with 630 employees and revenues of $220.0 million and many others.
Contact us if you need a completed and verified list of companies using Lumen MPLS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Lumen MPLS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Agilysys | Professional Services | 2200 | $275M | United States | Lumen Technologies | Lumen MPLS | VPN | 2023 | n/a |
In 2023, Agilysys deployed Lumen MPLS as the core network routing layer in a hospitality infrastructure modernization program. The implementation positioned Lumen MPLS within a broader VPN strategy to reduce latency and accelerate transfers between colocation facilities and AWS.
The deployment combined Lumen MPLS IP VPN with Lumen Network as a Service, Dedicated Internet Access and Internet On Demand to provide segmented IP VPN connectivity, dynamic bandwidth scaling and prioritized traffic handling. Configuration work emphasized MPLS routing profiles and bandwidth on demand capabilities to support cloud native workloads and real time hospitality operations.
Integrations in the program explicitly included colocation environments and AWS for cloud operations, enabling fast colocation to AWS transfers and continuous connectivity across Agilysys hospitality sites in the United States and global locations. Operational coverage targeted network and cloud operations teams, with the connectivity stack supporting application traffic flows, site interconnects and cloud bursts.
Governance and rollout focused on centralizing network provisioning and implementing on demand bandwidth workflows, using Internet On Demand to scale capacity when required. The project delivered reduced downtime and dynamic bandwidth scaling as implemented outcomes, while the design retained the Lumen MPLS IP VPN as the persistent, low latency VPN fabric for ongoing cloud connectivity.
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Customer Elation | Professional Services | 630 | $220M | United States | Lumen Technologies | Lumen MPLS | VPN | 2022 | n/a |
In 2022, Customer Elation deployed Lumen MPLS as part of a VPN implementation across its United States communications footprint. The deployment targeted the company's call center network, consolidating multiple call center locations, repointing toll free services, and upgrading Dedicated Internet Access to better support voice and contact center traffic.
Implementation combined Lumen MPLS with Lumen IP VPN services and upgraded Dedicated Internet Access, leveraging carrier MPLS routing and IP VPN connectivity with quality of service configurations to prioritize voice sessions. Configuration work focused on circuit provisioning, IP routing, and service level orchestration to stabilize voice quality across consolidated sites.
Operational coverage centered on communications and call center functions in the United States, integrating with toll free routing and the firm's contact center infrastructure to centralize call handling and session routing. The rollout included coordination for toll free repointing and failover configuration to increase availability for customer-facing voice services.
The Lumen MPLS deployment produced operational resilience and measurable monthly cost savings on MPLS and Dedicated Internet Access as cited in the case study, and it delivered improved uptime for the contact center environment.
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Zoom Communications | Professional Services | 7412 | $4.7B | United States | Lumen Technologies | Lumen MPLS | VPN | 2020 | n/a |
In 2020, Zoom Communications deployed Lumen MPLS IP VPN to connect its data centers in California and New York. The implementation used Lumen Wavelength and Dedicated Internet Access alongside Lumen MPLS, aligning with the VPN Apps Category to scale global connectivity and improve network reliability for high capacity collaboration.
Deployment architecture centered on an MPLS core routing topology between the California and New York data centers, with data center networking scoped across North America and extended into Latin America and Europe. Functional capabilities implemented included IP MPLS VPN segmentation and quality of service configuration to prioritize high bandwidth audio and video collaboration traffic. Integrations with Lumen Wavelength and Dedicated Internet Access provided transport diversity and capacity layering, and the operational scope covered data center networking that supports collaboration and customer experience functions. Governance focused on network operations control and enforcement of QoS policies across the Lumen MPLS IP VPN, with stated outcomes of improved quality of service and customer experience.
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Buyer Intent: Companies Evaluating Lumen MPLS
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