List of Lumin Platform Customers
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Since 2010, our global team of researchers has been studying Lumin Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Lumin Platform for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Lumin Platform for Customer Engagement include: Citadel Credit Union, a United States based Banking and Financial Services organisation with 435 employees and revenues of $133.0 million, Spero Financial, a United States based Banking and Financial Services organisation with 169 employees and revenues of $35.0 million, Heritage Family Federal Credit Union, a United States based Banking and Financial Services organisation with 60 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using Lumin Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Lumin Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Citadel Credit Union | Banking and Financial Services | 435 | $133M | United States | Lumin | Lumin Platform | Customer Engagement | 2022 | n/a |
In 2022, Citadel Credit Union contracted Lumin Digital to implement the Lumin Platform, a cloud-native digital banking solution focused on Customer Engagement. The multi-year agreement signed in 2022 progressed to a 2023 production launch, with the Lumin Platform deployed to serve approximately 245,000 members across retail and business digital banking channels in the United States.
The implementation leverages cloud-native architecture and includes Lumin Platform modules for digital marketing and user engagement, plus data and analytics capabilities to enable personalized recommendations and real-time features. Functional configuration emphasized personalized recommendation engines, event-driven real-time interactions, and analytics-driven segmentation to support targeted engagement across online and mobile banking.
The rollout followed a phased program approach under the multi-year contract, with operational scope covering retail and business banking functions and member engagement teams. Governance focused on configuring engagement workflows and analytics instrumentation to align marketing, product and operations with member behavior signals, positioning the Lumin Platform to drive member engagement through personalized experiences and real-time features as described in the vendor announcement.
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Heritage Family Federal Credit Union | Banking and Financial Services | 60 | $25M | United States | Lumin | Lumin Platform | Customer Engagement | 2020 | n/a |
In 2020 Heritage Family Federal Credit Union implemented the Lumin Platform for Customer Engagement to improve member digital banking engagement, targeted marketing, and omnichannel experience. The Lumin Platform was adopted to centralize digital member interactions and enable campaign targeting across channels, aligning application functionality with retail banking and member services objectives.
Deployment emphasized user engagement and digital marketing capabilities, reflecting Lumin case study signals about targeting and omnichannel feature rollouts. Configuration work focused on segmentation and campaign orchestration modules, and on embedding targeted messaging workflows to drive member actions across digital channels.
Operational coverage included marketing and member services functions, with feature rollout governance organized around staged omnichannel releases and campaign governance processes. Heritage Family Credit Union reported increased remote deposits and bill pay following the deployment, indicating stronger adoption of digital transaction flows after the Lumin Platform implementation.
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Spero Financial | Banking and Financial Services | 169 | $35M | United States | Lumin | Lumin Platform | Customer Engagement | 2024 | n/a |
In 2024, Spero Financial implemented the Lumin Platform in the United States as a Customer Engagement solution for its retail and business online and mobile channels. The deployment targeted member-facing digital channels to centralize account access, digital servicing, and transfer workflows across web and mobile.
Configuration emphasized retail digital banking, account conversion, and analytics capabilities consistent with the vendor description, including account provisioning, external account onboarding, and transaction scheduling features. The Lumin Platform implementation included conversion tooling to onboard existing retail users and external accounts while instrumenting analytics to track engagement and transfer behavior.
Operational scope covered retail and business banking functions, supporting retail digital banking operations, member services, and payment scheduling processes across Spero Financial's United States footprint. No specific external system integrations were disclosed in public materials. The implementation narrative centers on vendor modules and in-platform analytics to inform channel operations.
After the rollout Spero Financial converted more than 33,000 retail users and added roughly 3,000 external accounts, with observed increases in scheduled transfers reported following go-live. These adoption metrics were cited in the vendor press release and align with the implementation emphasis on account conversion and engagement analytics.
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