List of MantisBT Customers
Redmond, 98052, WA,
United States
Since 2010, our global team of researchers has been studying MantisBT customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased MantisBT for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using MantisBT for IT Service Management include: Kali Linux, a United States based Professional Services organisation with 1100 employees and revenues of $75.0 million, Intergraph Computer Services, a Romania based Professional Services organisation with 25 employees and revenues of $3.0 million, LimeSurvey, a Germany based Professional Services organisation with 20 employees and revenues of $2.0 million, Mercury, a Australia based Education organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using MantisBT, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The MantisBT customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Intergraph Computer Services | Professional Services | 25 | $3M | Romania | MantisBT | MantisBT | IT Service Management | 2020 | n/a | In 2020, Intergraph Computer Services deployed MantisBT on its website. Intergraph Computer Services uses MantisBT for IT Service Management to capture client and internal issue tickets tied to professional services delivery for the Romania based firm. The deployment is a web‑hosted MantisBT installation exposed on the corporate site to accept web-submitted tickets and provide a backend interface for case handling by staff. The implementation leverages core MantisBT capabilities such as issue and bug tracking, role based user accounts, configurable workflows, comment threading, and email notifications to manage ticket lifecycles. Operational scope covers IT operations and professional services teams, centralizing ticket intake, assignment, and status tracking through the MantisBT application. Governance and process changes align to centralized ticket triage and defined ownership rules to route cases and maintain resolution accountability within the web-hosted MantisBT instance. | |
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Kali Linux | Professional Services | 1100 | $75M | United States | MantisBT | MantisBT | IT Service Management | 2013 | n/a | In 2013, Kali Linux implemented MantisBT as a public bug tracking system to manage package, tool and documentation issues for the distribution, positioning the deployment within IT Service Management. The public facing MantisBT instance was provisioned to accept community reports and maintainer submissions, providing a centralized intake point for issue logging and lifecycle tracking. The implementation leverages standard issue tracking capabilities of MantisBT, including ticketing with custom fields for package and tool metadata, status workflows for triage and resolution, tagging and attachments for technical reproductions, and automated notification workflows to alert maintainers and contributors. Configuration focuses on triage queues and role based access for maintainers and community reporters to support prioritization and assignment across engineering and packaging workstreams. Operational coverage is concentrated in the United States, where the tracker centralizes community and maintainer reports so the project can triage thousands of package and tool bugs and speed resolutions. Governance practices emphasize centralized reporting, defined triage workflows, and maintainer responsibility for assignments, using MantisBT as the authoritative system for tracking distribution issues and coordinating fixes. | |
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LimeSurvey | Professional Services | 20 | $2M | Germany | MantisBT | MantisBT | IT Service Management | 2006 | n/a | In 2006, LimeSurvey deployed MantisBT as its IT Service Management issue tracker. The public MantisBT instance hosted in Germany serves community contributors and paying customers who submit and track product bug reports and feature requests for the LimeSurvey survey platform. The MantisBT tracker functions as the product's issue and bug tracking backend, leveraging ticket lifecycle management, triage queues, status workflow, and role based access controls to manage reports. Operational scope covers product engineering, customer support, and community management within Germany, with public reporting for community users and authenticated workflows for paying customers. Governance centers on triage processes, defect prioritization workflows, and assignment routing to engineering teams, providing a structured mechanism to track and resolve software defects within the IT Service Management context. | |
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Education | 10 | $1M | Australia | MantisBT | MantisBT | IT Service Management | 2007 | n/a |
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Buyer Intent: Companies Evaluating MantisBT
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