List of MBI Solution Happytalk Customers
MBI Solution
6th floor, Sunhwa Building, 89 Seosomun-ro, Jung-gu,
Seoul, 04173,
South Korea
Seoul, 04173,
South Korea
82 1666-5263
Professional Services
100
$10M
Since 2010, our global team of researchers has been studying MBI Solution Happytalk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased MBI Solution Happytalk for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using MBI Solution Happytalk for Chatbots and Conversational AI include: Zinus, a South Korea based Manufacturing organisation with 165 employees and revenues of $959.0 million, Sk Magic Company, a South Korea based Manufacturing organisation with 1000 employees and revenues of $585.0 million, Samsonite Korea, a South Korea based Retail organisation with 1000 employees and revenues of $217.0 million, Iloom, a South Korea based Manufacturing organisation with 1000 employees and revenues of $202.0 million, WESTWOOD, a South Korea based Retail organisation with 107 employees and revenues of $41.0 million and many others.
Contact us if you need a completed and verified list of companies using MBI Solution Happytalk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The MBI Solution Happytalk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Abyz Corporation | Oil, Gas and Chemicals | 51 | $10M | South Korea | MBI Solution | MBI Solution Happytalk | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Abyz Corporation implemented MBI Solution Happytalk on its public website in South Korea. Abyz Corporation deployed MBI Solution Happytalk, a Chatbots and Conversational AI application, to provide web-based conversational engagement and to automate routine customer inquiries for the Oil, Gas and Chemicals business. The implementation is hosted on the company website, visible to external customers and prospects, and scoped to capture inbound inquiries and surface self-service information. This rollout aligns the application with customer service and site engagement functions.
Configuration work centered on embedding the MBI Solution Happytalk web chat widget and authoring conversational flows, including FAQ automation, intent recognition, guided dialogues, and handoff triggers for human follow up. The architecture follows common SaaS conversational patterns, with a cloud-hosted runtime and a lightweight client script embedded in site pages, and the full application name MBI Solution Happytalk is used in administrative configuration and reporting. Operational coverage is primarily customer service and digital engagement, with content updates managed through the platform conversational editor and ongoing tuning of intents and utterances. Governance and operational workflows were organized around content ownership by service teams and recurring review cycles to maintain conversation accuracy and relevance.
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Acrylic Mart | Manufacturing | 10 | $2M | South Korea | MBI Solution | MBI Solution Happytalk | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Acrylic Mart deployed MBI Solution Happytalk on its public website. The deployment uses MBI Solution Happytalk within the Chatbots and Conversational AI category to provide web based customer engagement, handling initial inquiries and capturing leads for sales and customer service at the South Korea manufacturing firm.
MBI Solution Happytalk was configured as an embedded website widget and administered through a cloud hosted console, enabling non technical staff to update conversational FAQ content and manage scripted workflows. Functional capabilities implemented include conversational FAQs, guided product selection flows, lead capture forms and rule based routing to email or human agents, with operational scope concentrated on sales and customer support touchpoints. Governance centered on a small admin roster at Acrylic Mart responsible for content updates and conversation script changes as part of a lightweight rollout and ongoing maintenance process.
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Air Bible | Retail | 24 | $2M | South Korea | MBI Solution | MBI Solution Happytalk | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Air Bible implemented MBI Solution Happytalk as its Chatbots and Conversational AI deployment on the company website. The rollout centers on a web-embedded chat widget served by the MBI Solution Happytalk cloud conversational engine, configured via a GUI flow builder and intent routing typical of Chatbots and Conversational AI. Functional capabilities in use include automated inquiry triage, scripted FAQ responses, and lead capture workflows to support online sales inquiries and customer service interactions.
Operational coverage is site-wide on Air Bible's ecommerce site, with configuration and day to day governance managed by the retailer's ecommerce and customer service personnel consistent with the scale of a 24 person organization. Governance activities focus on conversation flow definition, escalation rules to human agents, and content management for product and shipping questions. No external system integrations are documented in the provided source, so the implementation is limited to the embedded web channel using MBI Solution Happytalk as the Chatbots and Conversational AI application.
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Ariranguibom | Retail | 10 | $1M | South Korea | MBI Solution | MBI Solution Happytalk | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Ariranguibom deployed MBI Solution Happytalk on its public website. The implementation uses MBI Solution Happytalk, a Chatbots and Conversational AI application, to provide a customer-facing chat interface for its South Korea retail storefront.
The deployment is organized as a website-embedded conversational widget served by the vendor platform, configured to handle intent-based FAQs, quick reply flows, session management, and scripted response templates. Configuration work focused on intent and response mapping, message templates in Korean, and routing rules that surface escalation prompts for a live agent when the bot detects complex queries.
Operational scope centers on online customer support and web sales assistance, with administrative access provisioned to store managers and customer service staff. Governance was established through an admin console for content updates, access controls for template editing, and a conversational log review process to tune intents and responses over time.
Rollout followed a pragmatic site-first model, enabling the chat widget on the public site and iterating bot intents based on conversational data. Ongoing operations emphasize continuous intent refinement and administrative control of canned responses to maintain consistent customer messaging.
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Chn Communication | Distribution | 10 | $1M | South Korea | MBI Solution | MBI Solution Happytalk | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Chn Communication implemented MBI Solution Happytalk on its website. MBI Solution Happytalk is a Chatbots and Conversational AI application embedded on https://www.ksnet.co.kr/, deployed to handle front‑line web inquiries for a South Korea based distributor with 10 employees.
The implementation centers on a web chat widget and conversational workflow configuration typical for Chatbots and Conversational AI, including intent classification, a managed FAQ knowledge base, templated response scripts, session management, and fallback routing to human support where required. Configuration work focused on lightweight intent sets and canned answer libraries to match the operational scale of the company, while conversation logging and basic analytics were provisioned to monitor usage patterns.
Operationally the solution is scoped to website visitor interactions and supports customer service and sales inquiry handling as the primary business functions. Governance is assigned to an internal content owner and a small cross functional team that maintains conversational flows, updates the knowledge base, reviews conversation logs, and refines intent models on a periodic cadence to keep responses aligned with evolving customer queries.
The deployment is a site embedded architecture, with implementation tasks concentrated on widget configuration, conversation design, and content governance rather than large systems integration. MBI Solution Happytalk is referenced by name throughout the implementation documentation, maintaining clear alignment between the Chatbots and Conversational AI application, the company website, and the customer service function.
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Professional Services | 10 | $1M | South Korea | MBI Solution | MBI Solution Happytalk | Chatbots and Conversational AI | 2022 | n/a |
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Distribution | 10 | $1M | South Korea | MBI Solution | MBI Solution Happytalk | Chatbots and Conversational AI | 2022 | n/a |
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Transportation | 10 | $3M | South Korea | MBI Solution | MBI Solution Happytalk | Chatbots and Conversational AI | 2022 | n/a |
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Manufacturing | 10 | $1M | South Korea | MBI Solution | MBI Solution Happytalk | Chatbots and Conversational AI | 2022 | n/a |
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Professional Services | 47 | $5M | South Korea | MBI Solution | MBI Solution Happytalk | Chatbots and Conversational AI | 2022 | n/a |
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Buyer Intent: Companies Evaluating MBI Solution Happytalk
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD MBI Solution Happytalk Coverage
MBI Solution Happytalk is a Chatbots and Conversational AI solution from MBI Solution.
Companies worldwide use MBI Solution Happytalk, from small firms to large enterprises across 21+ industries.
Organizations such as Zinus, Sk Magic Company, Samsonite Korea, Iloom and WESTWOOD are recorded users of
MBI Solution Happytalk for Chatbots and Conversational AI.
Companies using MBI Solution Happytalk are most concentrated in Manufacturing and Retail, with adoption spanning over 21 industries.
Companies using MBI Solution Happytalk are most concentrated in South Korea, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of MBI Solution Happytalk across Americas, EMEA, and APAC.
Companies using MBI Solution Happytalk range from small businesses with 0-100 employees - 76.19%, to mid-sized firms with 101-1,000 employees - 23.81%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of MBI Solution Happytalk include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified MBI Solution Happytalk customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.