List of Medallia Employee Experience Customers
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United States
Since 2010, our global team of researchers has been studying Medallia Employee Experience customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Medallia Employee Experience for Employee Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Medallia Employee Experience for Employee Experience include: Bank of America, a United States based Banking and Financial Services organisation with 213207 employees and revenues of $113.00 billion, 3M, a United States based Manufacturing organisation with 61500 employees and revenues of $24.58 billion, GAP Inc, a United States based Manufacturing organisation with 85000 employees and revenues of $14.89 billion, Lincoln Financial, a United States based Banking and Financial Services organisation with 11024 employees and revenues of $11.71 billion, Crown Resorts, a Australia based Leisure and Hospitality organisation with 20000 employees and revenues of $5.71 billion and many others.
Contact us if you need a completed and verified list of companies using Medallia Employee Experience, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Medallia Employee Experience customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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3M | Manufacturing | 61500 | $24.6B | United States | Medallia | Medallia Employee Experience | Employee Experience | 2019 | n/a | In 2019, 3M deployed Medallia Employee Experience to centralize workforce feedback and institutionalize employee listening as part of its Employee Experience strategy. The Medallia Employee Experience implementation was delivered as a SaaS cloud deployment with an attached managed services engagement, covering program configuration, survey instrument design, and phased rollouts. Implementation oversight was conducted at program level with budgets in the $0.5M to $1.0M range. The deployment emphasized core Employee Experience capabilities, including feedback capture, pulse and engagement surveys, experience analytics, configurable dashboards, and operational reporting to HR and People Analytics teams. Governance and delivery were structured with daily work direction for on-shore and off-shore delivery teams, program implementation management through launch, and transition into managed services for ongoing survey administration. Business functions impacted included HR, employee engagement, and people analytics, with program controls to coordinate survey cadence and reporting workflows. | |
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Bank of America | Banking and Financial Services | 213207 | $113.0B | United States | Medallia | Medallia Employee Experience | Employee Experience | 2018 | n/a | In 2018, Bank of America implemented Medallia Employee Experience as an end-to-end listening platform to survey, monitor, and collect employee feedback across its onboarding programs. The Employee Experience deployment captures feedback at mid-point, at the end, and 60 days after completion of the program to provide consistent temporal signals across the onboarding lifecycle. Medallia Employee Experience was configured to support survey orchestration, real-time feedback capture, text analytics for open ended responses, and action management workflows that surface tactical issues to learning teams. These capabilities give the learning design and program teams visibility into course content, instructor interactions, and learner satisfaction so issues can be triaged and prioritized quickly. Operationally the deployment covers the full onboarding lifecycle and is used by the Bank of America learning and development team to collect and process thousands of recommendations from new employees. Feedback is aggregated into dashboards and issue queues so program owners can review both trend level analytics and specific comments without waiting for episodic review cycles. Governance emphasized a continuous feedback loop with a defined survey cadence at mid-point, at completion, and 60 days post completion, enabling iterative program updates. The platform design routes tactical, in the moment feedback to program owners for prioritized changes and ongoing refinement of onboarding experiences. | |
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Crown Resorts | Leisure and Hospitality | 20000 | $5.7B | Australia | Medallia | Medallia Employee Experience | Employee Experience | 2017 | n/a | In 2017 Crown Resorts implemented Medallia Employee Experience as part of its enterprise portfolio to formalize employee feedback and engagement workflows. Medallia Employee Experience was deployed to strengthen Employee Experience capabilities across HR and operational functions within Crown Resorts, supporting the company objective of maintaining best practice employer branding at its integrated resorts. The Medallia Employee Experience deployment emphasized standard Employee Experience capabilities, including continuous feedback and pulse survey orchestration, centralized feedback capture, analytics and reporting dashboards, and case or comment routing for follow up. Configuration focused on workforce segments relevant to hospitality operations, with templates and cadence aligned to front of house, back of house and corporate employee groups. The implementation sat inside Crown Resorts Enterprise Solutions Portfolio alongside other corporate systems such as PeopleSoft Human Resources, Taleo recruiting and Elmo learning management, enabling coordinated workflows between HR administration, learning and development, and frontline operations. Operational coverage for the Medallia Employee Experience implementation included enterprise HR, learning and development and service desk intake channels, with instrumentation for recurring feedback cycles and manager level dashboards to inform people processes. Governance and operationalization were driven by existing application support practices, including formal change control, 24x7 monitoring of application interfaces, service level agreements for the operational support team, and participation in annual audit processes. The rollout and ongoing support were managed by Crown Resorts Enterprise Solutions staff who led design sessions with business stakeholders, maintained logging and monitoring for application performance, and enforced compliance and security requirements. Medallia Employee Experience functions were positioned to support Crown Resorts human resources and operational teams in maintaining employer brand standards through structured feedback and reporting. The deployment leveraged enterprise governance, ongoing monitoring and cross functional engagement to embed employee voice into HR and operational decision making. | |
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Manufacturing | 85000 | $14.9B | United States | Medallia | Medallia Employee Experience | Employee Experience | 2018 | n/a |
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Banking and Financial Services | 11024 | $11.7B | United States | Medallia | Medallia Employee Experience | Employee Experience | 2021 | n/a |
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Buyer Intent: Companies Evaluating Medallia Employee Experience
- Meijer, a United States based Retail organization with 70000 Employees
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