List of Medallia Zingle Customers
Pleasanton, 94588, CA,
United States
Since 2010, our global team of researchers has been studying Medallia Zingle customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Medallia Zingle for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Medallia Zingle for Collaboration include: IHG Hotels & Resorts, a United Kingdom based Leisure and Hospitality organisation with 13462 employees and revenues of $4.62 billion, Great Wolf Lodge, a United States based Leisure and Hospitality organisation with 6000 employees and revenues of $780.0 million and many others.
Contact us if you need a completed and verified list of companies using Medallia Zingle, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Medallia Zingle customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Great Wolf Lodge | Leisure and Hospitality | 6000 | $780M | United States | Medallia | Medallia Zingle | Collaboration | 2024 | n/a |
In 2024 Great Wolf Lodge deployed Medallia Zingle to support guest communication and emergency notification workflows, placing the application within its Collaboration tooling for hospitality communications in the United States. The implementation is recorded in the organization published standard operating procedure from November 2024, which documents Medallia Zingle in active use for incident response and rapid notification scenarios.
Medallia Zingle was configured to deliver SMS based guest messages and staff alerts, implementing templated mass messaging, two way SMS interactions, and workflow driven escalation for incident communications. Functional modules emphasized message templates, outbound notification sequencing, and role based alerting to ensure consistent operational behavior during emergencies.
Operational coverage focused on frontline hospitality functions, including guest services, property operations, and security teams across U.S. sites, where Zingle SMS messaging is embedded into property emergency SOPs. Integrations are procedural and operational, aligning Medallia Zingle messaging flows with on property incident response processes to rapidly notify guests and staff during incidents.
Governance and process control were formalized through the November 2024 SOP, which sets notification triggers, approved message templates, escalation paths, and roles responsible for issuing communications with Medallia Zingle. The SOP explicitly positions Medallia Zingle to improve the speed and scale of guest notifications, linking the Collaboration application to core safety and guest communications workflows.
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IHG Hotels & Resorts | Leisure and Hospitality | 13462 | $4.6B | United Kingdom | Medallia | Medallia Zingle | Collaboration | 2022 | n/a |
In 2022, IHG Hotels & Resorts deployed Medallia Zingle as its preferred intelligent two-way messaging platform, selecting Medallia Zingle to support guest-facing CRM and service operations globally. The implementation targeted nearly 6,000 properties across 100 plus countries and was announced April 14, 2022, with the deployment beginning and going live in 2022, positioning the vendor platform within the Collaboration category for guest engagement workflows.
The implementation established a centralized messaging and engagement layer, delivering intelligent two-way messaging capabilities for in-the-moment guest communications, automated routing and response orchestration, and agent-facing conversation handling consistent with Collaboration applications. Operational scope focused on guest engagement, service operations and CRM-aligned functions at both corporate and property levels, with governance framed around a preferred platform model to standardize messaging practices and operational workflows across regions. The stated aims for the deployment were to increase responsiveness, improve in-the-moment guest communications and drive operational efficiencies.
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