List of Mi9 Retail Order Management Customers
Fort Lauderdale, 33301, FL,
United States
Since 2010, our global team of researchers has been studying Mi9 Retail Order Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mi9 Retail Order Management for Order Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mi9 Retail Order Management for Order Management include: Talbots, a United States based Retail organisation with 8900 employees and revenues of $2.00 billion, 24 Hour Fitness, a United States based Leisure and Hospitality organisation with 7500 employees and revenues of $1.50 billion, Metagenics LLC, a United States based Professional Services organisation with 900 employees and revenues of $250.0 million, Everything But Water, a United States based Retail organisation with 500 employees and revenues of $70.0 million, TIVOL, a United States based Retail organisation with 70 employees and revenues of $9.0 million and many others.
Contact us if you need a completed and verified list of companies using Mi9 Retail Order Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Mi9 Retail Order Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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24 Hour Fitness | Leisure and Hospitality | 7500 | $1.5B | United States | Mi9 Retail | Mi9 Retail Order Management | Order Management | 2020 | n/a |
In 2020, 24 Hour Fitness implemented Mi9 Retail Order Management, deploying an Order Management solution to support retail operations in its club network and to enable expanded e-commerce capabilities. The deployment targeted the company retail business and merchandising workflows, aligning order orchestration with physical club point of sale and online purchase paths.
The Mi9 Retail Order Management implementation included core order capture, real time inventory allocation and availability, fulfillment orchestration for ship from store and store pickup, and returns management, reflecting standard Order Management functional workflows. Configuration emphasized centralized order lifecycle management, business rules for allocation and routing, and automated fulfillment handoffs to retail operations teams.
Implementation was noted for ease of implementation, advanced architecture and superior functionality, with a Senior Director, Retail at 24 Hour Fitness stating Thanks to the ease of implementation, advanced architecture and superior functionality, Mi9 Retail will be able to support the needs of our growing retail business in clubs and offer new opportunities for expanding e-commerce. Operational governance aligned retail, merchandising and e-commerce stakeholders to the new order processes and business rule sets to support omnichannel order handling.
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Everything But Water | Retail | 500 | $70M | United States | Mi9 Retail | Mi9 Retail Order Management | Order Management | 2011 | n/a |
In 2011, Everything But Water implemented Mi9 Retail Order Management in the Order Management category to support its store and e-commerce businesses. The retailer operates approximately 60 stores nationwide and maintains an online shopping channel, making unified order and inventory handling critical to operations.
The deployment encompassed MI9 Merchant, MI9 Business Intelligence, and MI9 Intelligent Allocation modules, delivering merchandise management with built in retail analytics and automated allocation across channels. Mi9 Retail Order Management was configured to use a single data set to feed merchandising and analytics functions, enabling centralized inventory and assortment control.
Operational coverage included merchandising teams, store operations, and e-commerce fulfillment workflows, aligning assortment planning, allocation, and store replenishment with online order handling. The implementation emphasized product cost visibility and cross channel inventory optimization to keep seasonal merchandise aligned with demand.
Governance emphasized agility, with the MI9 suite selected to accommodate new business processes without extensive system oversight and with vendor personnel noted for complementing product functionality. The project established a single data set providing comprehensive visibility across stores and e-commerce channels and complete financial visibility into product cost.
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Metagenics LLC | Professional Services | 900 | $250M | United States | Mi9 Retail | Mi9 Retail Order Management | Order Management | 2019 | n/a |
In 2019 Metagenics LLC implemented Mi9 Retail Order Management to centralize Order Management for MetaDirect and Metagenics-US ecommerce order flows. The Mi9 Retail Order Management instance served as the operational hub for daily handling of subscription auto-fill failures and practitioner to patient order fulfillment across customer service and ecommerce functions.
The implementation emphasized order lifecycle capabilities including placement, cancellation, replacement, refund and credit adjustment workflows, along with back order processing and account provisioning for practitioners and patients. Operational use cases explicitly included outbound calls to patients on behalf of practitioners, inbound call handling, guided sales conversations that cover product overview and payment options, and upsell of auto bill subscriptions to improve cost effectiveness for customers.
Mi9 Retail Order Management was integrated into a multi-application operational stack, with practitioner and patient records maintained in SalesForce and mirrored in Mi9 Retail. Inventory transfer orchestration and back order resolution were coordinated using PowerBi, Dynamics 365 and Mi9, while customer outreach and campaign execution used HubSpot and Outlook, and telephony was handled via RingCentral.
Governance and process orchestration were run from the MetaDirect department and ecommerce representative function, which executed daily back order reports and sent BO updates to Customer Service, ecommerce leadership, sales directors, managers and representatives. Product availability communications were published through the CRM driven email blasts and landing pages, and the combined Salesforce and Mi9 Retail update workflows supported order accuracy and practitioner account maintenance.
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Retail | 8900 | $2.0B | United States | Mi9 Retail | Mi9 Retail Order Management | Order Management | 2014 | n/a |
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Retail | 70 | $9M | United States | Mi9 Retail | Mi9 Retail Order Management | Order Management | 2014 | n/a |
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Retail | 50 | $6M | United States | Mi9 Retail | Mi9 Retail Order Management | Order Management | 2017 | n/a |
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Buyer Intent: Companies Evaluating Mi9 Retail Order Management
- Steamboat Ski & Resort Corporation, a United States based Leisure and Hospitality organization with 3000 Employees
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