List of MiaRec CX Customers
Campbell, 95008, CA,
United States
Since 2010, our global team of researchers has been studying MiaRec CX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased MiaRec CX for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using MiaRec CX for Customer Experience include: Isp.Net, a United States based Construction and Real Estate organisation with 75 employees and revenues of $15.0 million, Advantage Reserve, a United States based Professional Services organisation with 50 employees and revenues of $6.0 million, Mary Bird Perkins Cancer Center, a United States based Healthcare organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using MiaRec CX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The MiaRec CX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Advantage Reserve | Professional Services | 50 | $6M | United States | MiaRec | MiaRec CX | Customer Experience | 2024 | n/a |
In 2024, Advantage Reserve implemented MiaRec CX for its hospitality reservations contact centre in the United States. MiaRec CX is a Customer Experience application deployed to provide AI powered conversation intelligence across contact-centre QA and CRM workflows.
Deployment emphasized end to end conversation capture, automated transcription and AI based evaluation to expand quality assurance coverage and standardize evaluation criteria. Configuration focused on conversation intelligence, automated QA workflows and evaluation scoring to eliminate manual sampling and create repeatable review processes.
The implementation targeted contact-centre QA and CRM functions for hospitality reservations, with governance changes to QA processes and a staged rollout of automated evaluation workflows. Outcomes documented in the vendor case study include moving from approximately 10% to 100% QA coverage, a 12% improvement in average evaluation scores and more than 800 hours saved annually.
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Isp.Net | Construction and Real Estate | 75 | $15M | United States | MiaRec | MiaRec CX | Customer Experience | 2025 | n/a |
In 2025 Isp.Net deployed MiaRec CX to automate contact-centre quality assurance and customer experience workflows, aligning the project to Customer Experience requirements across its US operations in the Construction and Real Estate sector. The implementation focused on contact-centre QA and CX processes and positioned MiaRec CX as the central application for call evaluation automation and Voice of the Customer analytics.
The deployment implemented MiaRec Auto QA together with Voice of the Customer, using sentiment analysis and VOC features to instrument call evaluations and surface qualitative signals. Configuration centered on automated scoring rules, sentiment tagging and VOC event detection to convert recorded interactions into structured QA records and CX insight.
Operational coverage targeted Isp.Net contact-centre QA and CX teams across the United States, with the system feeding QA workflows and agent coaching cycles. The case study describes the use of Auto QA, sentiment analysis, and VOC features as the core functional modules, without listing additional third party integrations.
Governance and process changes shifted QA from manual sampling to automated review workflows, embedding MiaRec CX outputs into regular QA and CX review processes. The implementation produced explicit outcomes reported in the case study, including a 900% increase in performance visibility, a 42% improvement in Net Promoter Score, and a time savings exceeding 52 days of manual QA work annually.
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Mary Bird Perkins Cancer Center | Healthcare | 10 | $1M | United States | MiaRec | MiaRec CX | Customer Experience | 2023 | n/a |
In 2023, Mary Bird Perkins Cancer Center appears to have implemented MiaRec CX, the vendor's Customer Experience application. The vendor lists Mary Bird Perkins Cancer Center on its customer page, indicating a deployment focused on patient-facing contact center activities including voice recording, contact-centre analytics, and voice of customer capture.
MiaRec CX in this context aligns with standard Customer Experience capabilities such as call recording and archival, QA scoring and coaching workflows, speech analytics for patient feedback, and compliance-focused retention controls. Configuration and module use are likely centered on contact-centre reporting, quality assurance workflows, and automated VOC dashboards to surface patient experience signals.
Operational scope appears concentrated on patient access and contact center operations rather than an enterprise-wide rollout, consistent with the center's small organizational size. Module-level configuration, exact integrations, and governance or rollout details should be confirmed directly with MiaRec or Mary Bird Perkins Cancer Center because public documentation is limited to the vendor customer listing.
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Buyer Intent: Companies Evaluating MiaRec CX
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