List of MiaRec WFM Customers
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Since 2010, our global team of researchers has been studying MiaRec WFM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased MiaRec WFM for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using MiaRec WFM for Workforce Management include: Iglu.com, a United Kingdom based Professional Services organisation with 311 employees and revenues of $21.0 million, Iglu Cruise, a United Kingdom based Leisure and Hospitality organisation with 100 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using MiaRec WFM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The MiaRec WFM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Iglu Cruise | Leisure and Hospitality | 100 | $10M | United Kingdom | MiaRec | MiaRec WFM | Workforce Management | 2013 | n/a |
In 2013 Iglu Cruise implemented MiaRec WFM as its Workforce Management solution, deploying the MiaRec WFM application to support workforce scheduling and operational coordination across its voice operations. The deployment was executed within the company IT estate maintained by the infrastructure team based in London, United Kingdom, with the implementation scope aligned to contact center and agent scheduling use cases typical for Workforce Management software.
MiaRec WFM was configured to provide core Workforce Management capabilities including roster and shift management, agent scheduling, adherence tracking, and operational reporting, reflecting standard functional workflows for the Workforce Management category. Configuration work was carried out alongside Linux based telephony infrastructure where MiaRec call recording had been deployed, ensuring the WFM environment aligned with existing media capture and agent interaction records.
The implementation was integrated into a hybrid network and storage architecture, leveraging on premise Linux hosts for MiaRec services and off site media retention into AWS S3 buckets as part of the voice recording topology. Network and hosting considerations referenced the wider IT architecture work underway at the time, including MPLS WAN connectivity and early AWS networking projects such as AWS Direct Connect, Route 53 and ELBs, which informed placement and access patterns for MiaRec components.
Governance and rollout were driven by the internal infrastructure lead, with emphasis on supplier management, procurement, budget setting and compliance policies to support operational ownership of MiaRec WFM. Deployment activities were coordinated with broader infrastructure projects such as WAN redesign, SIP carrier migration and Exchange to Office 365 workstreams that established identity and operational controls used during the MiaRec WFM rollout.
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Iglu.com | Professional Services | 311 | $21M | United Kingdom | MiaRec | MiaRec WFM | Workforce Management | 2013 | n/a |
In 2013, Iglu.com deployed MiaRec WFM to strengthen contact center Workforce Management capabilities across its UK operations. The deployment was executed by the company infrastructure team and aligned with concurrent network and cloud initiatives across the corporate MPLS WAN and AWS migration effort.
MiaRec WFM was provisioned on Linux based infrastructure and configured for core workforce management functions including scheduling, adherence monitoring, and shift assignment workflows. The implementation was colocated with an existing Linux based MiaRec call recording installation, and recorded media was configured to transfer to AWS S3 buckets for off site retention.
Operational scope centered on contact center and infrastructure teams in the United Kingdom, with technical integrations spanning on premise Linux servers, MPLS WAN connectivity, and AWS S3 for media archives. Governance and rollout responsibilities were handled by the IT infrastructure lead, covering supplier management, configuration policies, and coordination of telephony and scheduling workflow changes.
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