List of Microcall Billing Phone System Customers
Georgia, 30092,
United States
Since 2010, our global team of researchers has been studying Microcall Billing Phone System customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Microcall Billing Phone System for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Microcall Billing Phone System for PBX, VoiP and Phone Systems include: American Airlines, a United States based Transportation organisation with 136900 employees and revenues of $54.21 billion, Trinity Health, a United States based Healthcare organisation with 127000 employees and revenues of $23.90 billion, City of Austin, TX, a United States based Government organisation with 23279 employees and revenues of $3.21 billion, Diocese of Providence, a United States based Non Profit organisation with 100 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Microcall Billing Phone System, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Microcall Billing Phone System customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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American Airlines | Transportation | 136900 | $54.2B | United States | Microcall | Microcall Billing Phone System | PBX, VoiP and Phone Systems | 2023 | n/a | In 2023, American Airlines implemented Microcall Billing Phone System, deploying a PBX, VoiP and Phone Systems solution to support contact-center operations in the United States. The deployment targeted call center analytics, staffing optimization and customer service efficiency improvements across its contact center operations. The Microcall Billing Phone System implementation centered on contact-center reporting and workforce analytics modules, configured to collect call detail records and telephony metadata for downstream analysis. Configuration work emphasized call aggregation, time-series reporting, agent-level activity feeds and workforce planning dashboards consistent with PBX, VoiP and Phone Systems functional patterns. Operational integration was executed at the telephony layer and within contact-center operational workflows, enabling data flows from the Microcall Billing Phone System into scheduling and contact-center operations without naming specific back-end systems. The implementation covered American Airlines contact centers in the United States and impacted contact-center operations, workforce management and customer service functions. Governance established analytics-driven staffing and routing decision processes and data governance around call records and reporting sources to support operational planning. The project was used to analyze call center data, optimize staffing, improve customer service efficiency and reduce operational costs as described in the Microcall case summary. | |
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City of Austin, TX | Government | 23279 | $3.2B | United States | Microcall | Microcall Billing Phone System | PBX, VoiP and Phone Systems | 2023 | n/a | In 2023 City of Austin, TX implemented the Microcall Billing Phone System within its PBX, VoiP and Phone Systems stack to centralize unified call reporting and alerting across municipal telephony platforms. The deployment is a United States government public sector implementation designed to consolidate call visibility and billing workflows for telephone services across city agencies. The Microcall Billing Phone System was configured to address security oriented alerting and compliance reporting requirements typical of municipal telephony environments. Functional configuration emphasized unified call reporting, centralized billing and call detail record ingestion, alerting for security and 911 notifications, and compliance reporting dashboards. The implementation included role based access controls and audit logging to ensure accountability in call handling and billing reconciliation. Category aligned capabilities such as CDR normalization, reporting templates and threshold based alerts were configured to support municipal audit and emergency response requirements. Microcall was integrated with multiple existing telephony platforms and PBX systems to aggregate call data into a single reporting layer, without referencing or replacing any specific prior vendor. Operational coverage extended across municipal departments responsible for communications, public safety coordination and finance, aligning call visibility with billing and compliance functions. Aggregated call feeds enabled consolidated dashboards and alert routing to departmental operators and incident management teams. Governance centered on centralized reporting ownership, role based permissions and maintained audit trails to meet public sector accountability demands. Rollout activities focused on standardizing reporting workflows and alerting rules across departments to reduce variance in incident notification and billing reconciliation. The deployment aimed to improve visibility, security and accountability in the City of Austin telephony estate through unified reporting and alerting. | |
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Diocese of Providence | Non Profit | 100 | $10M | United States | Microcall | Microcall Billing Phone System | PBX, VoiP and Phone Systems | 2018 | n/a | In 2018, Diocese of Providence implemented Microcall Billing Phone System in the PBX, VoiP and Phone Systems category. The deployment was positioned as a mission critical telephony and billing application within the diocesan IT portfolio and listed alongside core financial and administrative systems managed by the IT office. Microcall Billing Phone System was configured to provide centralized call accounting, automated billing workflows, extension provisioning, and telephony administration. Configuration emphasized call detail record capture and billing data exports to support diocesan billing processes and internal chargeback procedures, consistent with PBX, VoiP and Phone Systems functional expectations. Operationally the system was managed within the Diocesan Infrastructure that the IT office supports, which includes the network, servers, and end user devices. Primary administration and support were based at the Chancery, One Cathedral Square, Providence RI, with the implementation serving Chancery Offices, Catholic Cemeteries, parish sites, diocesan agencies, and schools as part of diocesan communications infrastructure. Governance and ongoing support stayed with the Diocese of Providence IT office, which was established in July 1997. Telephony operations and user support for Microcall Billing Phone System were overseen by Director of IT Christopher Pagliarini, with operational support from IT Helpdesk Specialist Fabian Bustos, and the IT office extended related software and hardware provisioning and discounts to parishes, agencies, and schools. | |
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Healthcare | 127000 | $23.9B | United States | Microcall | Microcall Billing Phone System | PBX, VoiP and Phone Systems | 2023 | n/a |
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