List of Microsoft AI Solutions Customers
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Since 2010, our global team of researchers has been studying Microsoft AI Solutions customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Microsoft AI Solutions for Cognitive Computing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Microsoft AI Solutions for Cognitive Computing include: HP, a United States based Manufacturing organisation with 58000 employees and revenues of $53.60 billion, Ibercaja, a Spain based Banking and Financial Services organisation with 6000 employees and revenues of $1.50 billion, Politecnico di Milano, a Italy based Education organisation with 3147 employees and revenues of $840.0 million, G2A.COM Hong Kong, a Hong Kong based Professional Services organisation with 700 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using Microsoft AI Solutions, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the Artificial Intelligence software purchases.
The Microsoft AI Solutions customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of Artificial Intelligence software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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G2A.COM Hong Kong | Professional Services | 700 | $100M | Hong Kong | Microsoft | Microsoft AI Solutions | Cognitive Computing | 2017 | n/a |
In 2017, G2A.COM Hong Kong implemented Microsoft AI Solutions to embed Cognitive Computing capabilities into its marketplace platform. The deployment focused on two principal application vectors, a recommendation capability to personalize storefront interactions and an intelligent anti-fraud capability to protect buyers and sellers across the G2A ecosystem.
The implementation delivered an AI-powered recommendation system that operationalizes personalization, real-time scoring, and behavioral modeling to drive product discovery and checkout conversion. The intelligent anti-fraud system implements anomaly detection and risk scoring workflows, with model training and inference pipelines that run continuously to detect high-risk transactions and suspicious account activity.
Operational integration was executed across transaction processing and user account flows so that recommendations influence the commerce funnel and fraud signals feed into order authorization decisions. The Microsoft AI Solutions deployment was scoped to platform-wide coverage, protecting all G2A ecosystem users while serving customer-facing commerce functions.
Governance and operationalization included production model monitoring and iterative model updates to maintain detection fidelity and recommendation relevance. The systems are credited with increased transaction and conversion volume, and the anti-fraud capability protects platform users, reflecting direct impacts on core marketplace business functions.
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HP | Manufacturing | 58000 | $53.6B | United States | Microsoft | Microsoft AI Solutions | Cognitive Computing | 2017 | n/a |
In 2017 HP implemented Microsoft AI Solutions to build a virtual agent using the Microsoft Dynamics 365 AI solution for customer service, aiming to improve both self service and contact center support delivery. The deployment is categorized under Cognitive Computing and was scoped to optimize customer interactions across HPs global support footprint, which handles more than 600 million technical support contacts each year.
The implementation centered on a conversational virtual agent and associated AI capabilities, including natural language intent detection, automated troubleshooting guidance, knowledge retrieval for support staff, and conversational handoff to human agents. Microsoft AI Solutions was configured to provide customers with self service resolution pathways and to surface contextual troubleshooting content for contact center agents, enabling unified question interpretation and response orchestration.
Operationally the solution was integrated with HPs troubleshooting information repositories and deployed across self service channels and contact center interfaces to support both customers and support staff. The scope focused on the customer support organization and associated workflows for incident triage, knowledge access, and escalation routing, aligning AI driven answers with existing support processes.
Governance changes emphasized knowledge base curation and workflow adjustments so support staff could rely on instant access to consolidated troubleshooting information and escalate when necessary. The company reported deeper insights into common customer issues and improved support delivery as part of the Microsoft AI Solutions implementation, with analytics driving identification of frequent problem patterns and content gaps.
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Ibercaja | Banking and Financial Services | 6000 | $1.5B | Spain | Microsoft | Microsoft AI Solutions | Cognitive Computing | 2017 | n/a |
In 2017, Ibercaja implemented Microsoft AI Solutions within the Cognitive Computing category to deliver IoT driven agronomy services to its farming customers in Spain. Ibercaja implemented Microsoft AI Solutions to supply field level intelligence that supports irrigation decision making for its agricultural customer segment.
The deployment used IoT enabled boxes placed in fields to capture environmental telemetry, with telemetry ingested into Microsoft Azure where Cognitive Computing services and AI models analyze sensor data. Functional capabilities included device telemetry ingestion, cloud based analytics, AI driven decision support for irrigation timing, and data delivery workflows that present recommendations to farmers and Ibercaja account teams.
Integration centered on Microsoft Azure cloud services as the analytics and AI execution layer, with edge devices in-field transmitting sensor data to Azure for processing. Operational coverage focused on Ibercaja's agricultural customers and the bank's agri banking unit in Spain, aligning technical delivery with customer engagement and lending workflows.
Governance and operational ownership remained with Ibercaja's agriculture services operations, which provisioned devices and managed the rollout of analytics outputs to farmers. Farmers receive analyzed data from Microsoft Azure that helps them decide when to water their crops, demonstrating the use of Microsoft AI Solutions in Cognitive Computing to support banking enabled agronomy services.
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Education | 3147 | $840M | Italy | Microsoft | Microsoft AI Solutions | Cognitive Computing | 2016 | n/a |
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