List of Microsoft Dynamics 365 AI Customers
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Since 2010, our global team of researchers has been studying Microsoft Dynamics 365 AI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Microsoft Dynamics 365 AI for Analytics and BI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Microsoft Dynamics 365 AI for Analytics and BI include: Network Contacts, a Italy based Professional Services organisation with 1200 employees and revenues of $520.0 million, Generali UK, a United Kingdom based Insurance organisation with 550 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using Microsoft Dynamics 365 AI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Microsoft Dynamics 365 AI customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Generali UK | Insurance | 550 | $100M | United Kingdom | Microsoft | Microsoft Dynamics 365 AI | Analytics and BI | 2020 | n/a | In 2020, Generali UK deployed Microsoft Dynamics 365 AI as a central component of an Analytics and BI program aligned with a new Target Operating Model. The CTO directed a push to modernize workplace services across Applications, Data and Infrastructure underpinned by a NIST based cyber security framework. Microsoft Dynamics 365 AI was implemented alongside Dynamics 365 Customer Service, Dynamics 365 Sales and Dynamics 365 Field Service to modernize the line of business application stack. Power Platform components PowerApps, Power BI and Power Automate were provisioned for big data, advanced AI analytics and business intelligence workflows, with robotic process automation and custom AI solutions embedded and delivery integrated into Continuous Integration Continuous Development pipelines via Azure DevOps. The deployment was executed on a Microsoft Cloud foundation using Microsoft Azure, with consolidation of collaboration and endpoint services into Microsoft365, including Windows 10, OneDrive, SharePoint and endpoint security, and migration of email and shared network folder functions into the Microsoft365 footprint. Microsoft Teams was rolled out to support collaboration and to surface Power Platform analytics to business users, creating an integrated Analytics and BI surface across the estate. Governance was steered by a Solutions Design Authority and an IT Design Authority chaired by the CTO, with primary accountability held by Enterprise Architecture, Infrastructure, IT Security and Service Management teams. The program introduced agile ways of working and a DevOps approach to operationalize analytics, BI and AI model delivery while enforcing controls defined by the NIST cyber security framework. | |
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Network Contacts | Professional Services | 1200 | $520M | Italy | Microsoft | Microsoft Dynamics 365 AI | Analytics and BI | 2021 | React Consulting | In 2021, Network Contacts implemented Microsoft Dynamics 365 AI. The deployment augmented the companys Analytics and BI capabilities, providing an AI-based intelligence layer to monitor business performance and to support resource planning across contact center operations. Implementation centered on a cloud-first architecture hosted on Microsoft Azure, with Microsoft Dynamics 365 AI serving as the analytics and AI orchestration tier. The implementation leveraged Power Platform automation, including Power Automate, to create integration workflows and event routing, while SQL Server and Power BI provided the data storage and visualization foundation that feeds Dynamics 365 AI insights. Integrations were explicit and broad, integrating Microsoft Dynamics 365 AI with Microsoft 365 collaboration tools, Microsoft Teams for operational coordination, SharePoint for document management, and Dynamics 365 Customer Engagement for omnichannel customer interaction context. The solution therefore linked customer and citizen interaction records to AI-driven analytics, enabling planners and supervisors in contact center and service desk functions to access consolidated performance dashboards and automated signals. Governance and rollout were executed with React Consulting as the implementation partner, using a cross-functional war room that included IT, HR, cybersecurity, and top management. The partner supported logistics and onboarding, enabling the broader Microsoft platform adoption that allowed 4,500 employees to be provisioned for remote work within 15 days and sustained high-volume collaboration through Teams. Network Contacts positioned Microsoft Dynamics 365 AI within this integrated Microsoft stack to institutionalize analytics workflows, AI-assisted monitoring, and automated process links between human and virtual operators. |
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