List of Microsoft Quick Assist Customers
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United States
Since 2010, our global team of researchers has been studying Microsoft Quick Assist customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Microsoft Quick Assist for Remote Monitoring and Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Microsoft Quick Assist for Remote Monitoring and Management include: University of Illinois Chicago, a United States based Education organisation with 12000 employees and revenues of $4.18 billion, The Access Group, a United Kingdom based Professional Services organisation with 7000 employees and revenues of $600.0 million, Eastern New Mexico University, a United States based Education organisation with 600 employees and revenues of $180.0 million, Sauk Valley Community College, a United States based Education organisation with 250 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using Microsoft Quick Assist, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Eastern New Mexico University | Education | 600 | $180M | United States | Microsoft | Microsoft Quick Assist | Remote Monitoring and Management | 2020 | n/a |
In 2020, Eastern New Mexico University Roswell documented use of Microsoft Quick Assist as part of its Remote Monitoring and Management toolkit for distance learning support. The university guidance indicates ITS staff use Microsoft Quick Assist to perform attended troubleshooting for Canvas issues and to support students and faculty across the United States.
Deployment scope is focused on attended remote support, with ITS initiating live support sessions to observe user screens and take control when necessary to resolve application and connectivity problems. Microsoft Quick Assist is described in the guidance for use cases aligned with Remote Monitoring and Management, including session initiation, screen sharing, and remote control to remediate end user issues.
Operational coverage is concentrated on the Roswell distance-learning environment and the ITS service function, with documented procedural guidance for when and how to use Microsoft Quick Assist for attended support. The documentation frames the tool as an operational support capability embedded in ITS workflows, indicating a practice level governance model where procedural guidance directs session use and escalation for Canvas and remote learning support.
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Sauk Valley Community College | Education | 250 | $40M | United States | Microsoft | Microsoft Quick Assist | Remote Monitoring and Management | 2020 | n/a |
In 2020, Sauk Valley Community College adopted Microsoft Quick Assist as the campus remote assist tool for attended remote assistance. Sauk Valley Community College ITS Remote Work guidance instructs staff and students in the United States to use Microsoft Quick Assist for IT support and remote work enablement, indicating the tool is the recommended channel for help desk and instructional technology assistance. The ITS documentation implies Microsoft Quick Assist is the remote assist tool in use across administrative and instructional user groups, and references focus on end user instructions rather than system integration specifics.
Microsoft Quick Assist, referenced here within the Remote Monitoring and Management category, is described in practice for attended sessions, screen sharing, and remote control to support ITS troubleshooting workflows and ticket resolution. Deployment is presented as an ITS-managed operational practice with documented steps for initiating assistance, which suggests governance through help desk procedures and user-level configuration controls rather than external integrator management. This frames Sauk Valley Community College Microsoft Quick Assist Remote Monitoring and Management as the primary IT support mechanism for staff and student populations.
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The Access Group | Professional Services | 7000 | $600M | United Kingdom | Microsoft | Microsoft Quick Assist | Remote Monitoring and Management | 2021 | n/a |
In 2021, The Access Group implemented Microsoft Quick Assist within its Remote Monitoring and Management environment. The Access Group structured this deployment to support high level 1st, 2nd, and 3rd line support for clients running Citrix, Office 365, and other Microsoft applications via email, telephone, and live chat.
The implementation emphasized remote assistance and remote software installation workflows, using Microsoft Quick Assist alongside LogMeIn and AnyDesk as primary remote access tools. Support engineers used PowerShell and command prompt for configuration changes and diagnostics, and Active Directory for user configuration, while servers and session infrastructure were administered through Citrix Studio and Citrix Director.
Operational integration included ticketing and SLA management in Salesforce to route incidents and enforce service level commitments across tiered support. The scope covered IT service desk functions, server administration, and desktop and application support, creating an operational linkage between identity management, session management, and remote assistance within the Remote Monitoring and Management category.
Governance and workflow controls relied on documented escalation tiers, Salesforce-driven SLA workflows, and scripted PowerShell runbooks to standardize repeatable remediation steps and handoffs between 1st, 2nd, and 3rd line teams. Microsoft Quick Assist was used as the instantaneous screen sharing channel within that governance framework to enable hands-on troubleshooting and support.
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Education | 12000 | $4.2B | United States | Microsoft | Microsoft Quick Assist | Remote Monitoring and Management | 2020 | n/a |
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