List of Microsoft Quick Assist Customers
Microsoft
One Microsoft Way,
Redmond, 98052-6399, WA,
United States
Redmond, 98052-6399, WA,
United States
1 425-882-8080
Professional Services
228000
$320.0B
Since 2010, our global team of researchers has been studying Microsoft Quick Assist customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Microsoft Quick Assist for Remote Monitoring and Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Microsoft Quick Assist for Remote Monitoring and Management include: University of Illinois Chicago, a United States based Education organisation with 12000 employees and revenues of $4.18 billion, The Access Group, a United Kingdom based Professional Services organisation with 7000 employees and revenues of $600.0 million, Eastern New Mexico University, a United States based Education organisation with 600 employees and revenues of $180.0 million, Sauk Valley Community College, a United States based Education organisation with 250 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using Microsoft Quick Assist, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Eastern New Mexico University | Education | 600 | $180M | United States | Microsoft | Microsoft Quick Assist | Remote Monitoring and Management | 2020 | n/a |
In 2020, Eastern New Mexico University Roswell documented use of Microsoft Quick Assist as part of its Remote Monitoring and Management toolkit for distance learning support. The university guidance indicates ITS staff use Microsoft Quick Assist to perform attended troubleshooting for Canvas issues and to support students and faculty across the United States.
Deployment scope is focused on attended remote support, with ITS initiating live support sessions to observe user screens and take control when necessary to resolve application and connectivity problems. Microsoft Quick Assist is described in the guidance for use cases aligned with Remote Monitoring and Management, including session initiation, screen sharing, and remote control to remediate end user issues.
Operational coverage is concentrated on the Roswell distance-learning environment and the ITS service function, with documented procedural guidance for when and how to use Microsoft Quick Assist for attended support. The documentation frames the tool as an operational support capability embedded in ITS workflows, indicating a practice level governance model where procedural guidance directs session use and escalation for Canvas and remote learning support.
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Sauk Valley Community College | Education | 250 | $40M | United States | Microsoft | Microsoft Quick Assist | Remote Monitoring and Management | 2020 | n/a |
In 2020, Sauk Valley Community College adopted Microsoft Quick Assist as the campus remote assist tool for attended remote assistance. Sauk Valley Community College ITS Remote Work guidance instructs staff and students in the United States to use Microsoft Quick Assist for IT support and remote work enablement, indicating the tool is the recommended channel for help desk and instructional technology assistance. The ITS documentation implies Microsoft Quick Assist is the remote assist tool in use across administrative and instructional user groups, and references focus on end user instructions rather than system integration specifics.
Microsoft Quick Assist, referenced here within the Remote Monitoring and Management category, is described in practice for attended sessions, screen sharing, and remote control to support ITS troubleshooting workflows and ticket resolution. Deployment is presented as an ITS-managed operational practice with documented steps for initiating assistance, which suggests governance through help desk procedures and user-level configuration controls rather than external integrator management. This frames Sauk Valley Community College Microsoft Quick Assist Remote Monitoring and Management as the primary IT support mechanism for staff and student populations.
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The Access Group | Professional Services | 7000 | $600M | United Kingdom | Microsoft | Microsoft Quick Assist | Remote Monitoring and Management | 2021 | n/a |
In 2021, The Access Group implemented Microsoft Quick Assist within its Remote Monitoring and Management environment. The Access Group structured this deployment to support high level 1st, 2nd, and 3rd line support for clients running Citrix, Office 365, and other Microsoft applications via email, telephone, and live chat.
The implementation emphasized remote assistance and remote software installation workflows, using Microsoft Quick Assist alongside LogMeIn and AnyDesk as primary remote access tools. Support engineers used PowerShell and command prompt for configuration changes and diagnostics, and Active Directory for user configuration, while servers and session infrastructure were administered through Citrix Studio and Citrix Director.
Operational integration included ticketing and SLA management in Salesforce to route incidents and enforce service level commitments across tiered support. The scope covered IT service desk functions, server administration, and desktop and application support, creating an operational linkage between identity management, session management, and remote assistance within the Remote Monitoring and Management category.
Governance and workflow controls relied on documented escalation tiers, Salesforce-driven SLA workflows, and scripted PowerShell runbooks to standardize repeatable remediation steps and handoffs between 1st, 2nd, and 3rd line teams. Microsoft Quick Assist was used as the instantaneous screen sharing channel within that governance framework to enable hands-on troubleshooting and support.
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University of Illinois Chicago | Education | 12000 | $4.2B | United States | Microsoft | Microsoft Quick Assist | Remote Monitoring and Management | 2020 | n/a |
In 2020 the University of Illinois Chicago listed Microsoft Quick Assist on its OVCAS Technology and Building Systems help pages as an available option for ITS to provide remote help and troubleshooting for campus technology and building systems. The entry places Microsoft Quick Assist within the Remote Monitoring and Management category and identifies the tool as an operational support option for the IT support area in the United States.
Microsoft Quick Assist is described as an ad hoc remote assistance tool consistent with Remote Monitoring and Management functional workflows, offering screen sharing and remote control capabilities that support live troubleshooting. Support technicians are implied to initiate Microsoft Quick Assist sessions during live support interactions and to align those sessions with established helpdesk workflows and ticketing intake processes.
The source is an operational support listing rather than a formal case study, and no VAR or system integrator is specified. Operational coverage indicated by the help pages centers on ITS and Building Systems, addressing both campus technology support and building systems maintenance within UIC.
Governance is documented via ITS help pages where Microsoft Quick Assist is presented as an approved remote assistance method, implying the use of documented session initiation guidance, user consent practices and session documentation consistent with Remote Monitoring and Management deployments. No formal outcomes or performance metrics are published in the referenced source.
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FAQ - APPS RUN THE WORLD Microsoft Quick Assist Coverage
Microsoft Quick Assist is a Remote Monitoring and Management solution from Microsoft.
Companies worldwide use Microsoft Quick Assist, from small firms to large enterprises across 21+ industries.
Organizations such as University of Illinois Chicago, The Access Group, Eastern New Mexico University and Sauk Valley Community College are recorded users of
Microsoft Quick Assist for Remote Monitoring and Management.
Companies using Microsoft Quick Assist are most concentrated in Education and Professional Services, with adoption spanning over 21 industries.
Companies using Microsoft Quick Assist are most concentrated in United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Microsoft Quick Assist across Americas, EMEA, and APAC.
Companies using Microsoft Quick Assist range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 50%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 25%.
Customers of Microsoft Quick Assist include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Microsoft Quick Assist customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Remote Monitoring and Management.