List of MiHCM SmartAssist Customers
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Since 2010, our global team of researchers has been studying MiHCM SmartAssist customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased MiHCM SmartAssist for Cognitive Computing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using MiHCM SmartAssist for Cognitive Computing include: Hela Apparel Holdings Sri Lanka, a Sri Lanka based Manufacturing organisation with 17800 employees and revenues of $2.50 billion, Dialog Axiata, a Sri Lanka based Communications organisation with 4225 employees and revenues of $630.0 million, Axiata Digital Labs, a Sri Lanka based Professional Services organisation with 1300 employees and revenues of $280.0 million and many others.
Contact us if you need a completed and verified list of companies using MiHCM SmartAssist, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Axiata Digital Labs | Professional Services | 1300 | $280M | Sri Lanka | MiHCM | MiHCM SmartAssist | Cognitive Computing | 2024 | n/a |
In 2024, Axiata Digital Labs implemented MiHCM SmartAssist to apply Cognitive Computing to HR and recruitment process automation. The deployment targets the HR lifecycle at the company, covering recruitment, talent development and core HR, with an operational focus in the Sri Lanka region.
MiHCM SmartAssist was configured alongside MiHCM modules for recruitment workflows, talent development processes and core HR administration, and the implementation explicitly includes the SmartAssist letter builder to automate HR correspondence and document generation. Configuration work emphasized templated letter generation, automated document assembly and workflow-triggered correspondence as part of candidate lifecycle and HR case handling.
Operational coverage centers on HR and recruitment teams at Axiata Digital Labs in Sri Lanka, standardizing offer letters, candidate communications and routine HR correspondence. Business functions impacted include recruitment operations, talent management and core HR administration, where Cognitive Computing is applied to reduce manual correspondence tasks and accelerate document throughput.
The vendor testimonial on the MiHCM site references the SmartAssist letter builder being used to streamline HR correspondence, and reports faster document generation and improved HR productivity as outcomes. Governance and rollout focused on embedding SmartAssist into existing MiHCM HR workflows to orchestrate automated letter generation and correspondence handling across HR processes.
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Dialog Axiata | Communications | 4225 | $630M | Sri Lanka | MiHCM | MiHCM SmartAssist | Cognitive Computing | 2022 | n/a |
In 2022, Dialog Axiata adopted MiHCM SmartAssist, deploying MiHCM SmartAssist Cognitive Computing capabilities as part of its cloud HR footprint. The implementation leverages MiHCM through the Dialog Enterprise offering MiHCM Lite to manage HR and talent for Dialog Axiata's workforce in Sri Lanka.
MiHCM SmartAssist was configured to operate on top of MiHCM core HCM modules, with a focus on automating routine HR correspondence and supporting recruitment screening workflows. Configuration emphasis included automated letters and template-driven communication, plus cognitive screening logic for candidate triage, reflecting Cognitive Computing functionality to reduce manual HR administrative tasks.
Operational coverage centered on Dialog's central HR and talent acquisition teams under a cloud SaaS deployment model. Governance and rollout practices emphasized HR workflow ownership and template governance to standardize automated communications and recruitment screening, aligning system behavior with existing HR processes and the objective of lowering HR admin effort.
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Hela Apparel Holdings Sri Lanka | Manufacturing | 17800 | $2.5B | Sri Lanka | MiHCM | MiHCM SmartAssist | Cognitive Computing | 2023 | n/a |
In 2023, Hela Apparel extended its existing MiHCM Cloud deployment by adopting MiHCM SmartAssist in a rollout led from Sri Lanka across its global manufacturing facilities. MiHCM SmartAssist is categorized as Cognitive Computing and was added as an extension of MiHCM Core to automate HR letters and reporting.
The MiHCM Cloud baseline at Hela covered payroll, attendance, talent management, employee self service, and workforce insights, which provided the data model and workflows for SmartAssist. MiHCM SmartAssist was configured to generate routine HR communications and to produce scheduled and ad hoc reports, leveraging the existing HR configurations and employee self service portals. Configuration work focused on templates, report definitions, and event triggered document generation.
Operational scope included HR, payroll, and talent management functions across manufacturing sites, with centralized administration and rollout coordination based in Sri Lanka and local site level employee access for self service. The deployment standardized document generation and reporting workflows across Hela’s manufacturing footprint, aligning HR operational processes under the MiHCM suite. No external system integrations are specified in the source, the implementation relied on the existing MiHCM Cloud environment.
Governance centered on configuration management within MiHCM Core, role based access controls for SmartAssist outputs, and change control processes to move letter issuance from manual drafting to system driven workflows. Rollout was positioned as an incremental extension rather than a separate program, integrating MiHCM SmartAssist into existing MiHCM operational governance and HR process owners. The narrative reflects implementation structure and capabilities without explicit outcome metrics provided.
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