List of Milvus ITSM Customers
Sao Paulo, 09550-250,
Brazil
Since 2010, our global team of researchers has been studying Milvus ITSM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Milvus ITSM for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Milvus ITSM for IT Service Management include: Giraffas Brazil, a Brazil based Retail organisation with 10300 employees and revenues of $450.0 million, Bacio di Latte, a Brazil based Retail organisation with 460 employees and revenues of $143.0 million, FARM Rio, a Brazil based Retail organisation with 350 employees and revenues of $109.0 million, Plural Saude Brazil, a Brazil based Healthcare organisation with 150 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using Milvus ITSM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Milvus ITSM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
|
|
Bacio di Latte | Retail | 460 | $143M | Brazil | Milvus | Milvus ITSM | IT Service Management | 2022 | n/a |
In 2022, Bacio di Latte deployed Milvus ITSM to support its Brazil retail IT operations using a centralized IT Service Management platform. The implementation centralized ticketing, asset management and monitoring across store locations, with module usage aligned to Service Desk, Asset Management and Monitoring capabilities described in Milvus product materials.
Milvus ITSM was configured to provide a central ticket queue and an asset registry, enabling standardized incident workflows and SLA tracking for store IT teams and central IT operations. The rollout focused on operational coverage across Brazil retail stores, and governance emphasized standardized service desk processes and asset lifecycle controls to improve incident handling and SLA tracking.
|
|
|
FARM Rio | Retail | 350 | $109M | Brazil | Milvus | Milvus ITSM | IT Service Management | 2022 | n/a |
In 2022, FARM Rio implemented Milvus ITSM to centralize its IT operations in Brazil, positioning Milvus ITSM as the primary IT Service Management platform for the organization. The deployment consolidated service desk, asset inventory and monitoring capabilities to provide a unified operational layer for IT support and visibility.
Milvus ITSM was configured to run core Service Desk workflows including ticketing, incident management, prioritization and SLA-aware routing, alongside Asset Management functionality for inventory and configuration tracking, and Monitoring capabilities for operational health and alerting. The implementation emphasizes catalog-driven service requests and workflow automation consistent with IT Service Management practices.
Operational coverage focuses on FARM Rio's Brazil IT organization, supporting both corporate IT operations and field support workflows for retail operations, with IT support and infrastructure teams as primary users. The platform provides a single access point for tickets, consolidated asset records and monitoring dashboards to reduce fractured tooling across teams.
Governance and process changes centered on centralizing ticket intake and standardizing incident and asset workflows, enabling clearer ownership and auditability across IT teams. The adoption of Milvus ITSM delivered increased operational visibility and streamlined support processes as stated by FARM Rio, with centralized inventory and monitoring acting as the authoritative source for device and service status.
|
 |
Giraffas Brazil | Retail | 10300 | $450M | Brazil | Milvus | Milvus ITSM | IT Service Management | 2022 | n/a |
In 2022, Giraffas Brazil deployed Milvus ITSM in its Brazil IT environment to unify service desk, monitoring and asset inventory. Milvus ITSM is an IT Service Management solution used to centralize IT operations supporting restaurant sites across Brazil.
The implementation leverages core Milvus ITSM modules including Service Desk, Asset Management, and Monitoring, configured to support incident and request workflows, asset lifecycle tracking, and alert driven ticket creation. Configuration emphasis included SLA tracking, prioritization rules, and role based access for IT operators and store support teams, aligning Service Desk, Asset Management, and Monitoring capabilities under a common operating model.
Operational coverage is focused on Giraffas restaurant sites in Brazil, with the IT Service Management platform supporting IT operations and site support functions to standardize responses and improve SLA adherence across restaurants. Governance changes introduced centralized ticket routing and standardized incident response procedures to enforce consistent service handling using Milvus ITSM.
|
|
|
Plural Saude Brazil | Healthcare | 150 | $25M | Brazil | Milvus | Milvus ITSM | IT Service Management | 2022 | n/a |
In 2022, Plural Saude Brazil implemented Milvus ITSM as its IT Service Management platform. The Milvus ITSM instance is surfaced via the company website and functions as the central ticketing and user self service entry point for IT requests under the IT Service Management category. The deployment targets IT operations and internal support functions, with Milvus ITSM configured to handle incident tracking, service requests, and knowledge management.
Configuration emphasized core IT Service Management modules including ticketing, incident management, request fulfillment, knowledge base, and SLA driven workflows, reflecting standard ITSM process automation and lifecycle orchestration. Operational coverage supports employee facing support and IT operational workflows across the organization. Governance was implemented through workflow templates for ticket lifecycle, SLA assignment, and escalation rules, aligning service desk operations to IT Service Management practices.
|
Buyer Intent: Companies Evaluating Milvus ITSM
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||