List of Mindbody Spa Customers
San Luis Obispo, 93401, CA,
United States
Since 2010, our global team of researchers has been studying Mindbody Spa customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mindbody Spa for Hospitality ERP from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mindbody Spa for Hospitality ERP include: Kona Kai San Diego Resort, a United States based Leisure and Hospitality organisation with 100 employees and revenues of $15.0 million, Hiatus Spa + Retreat, a United States based Leisure and Hospitality organisation with 110 employees and revenues of $14.0 million and many others.
Contact us if you need a completed and verified list of companies using Mindbody Spa, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Mindbody Spa customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Hiatus Spa + Retreat | Leisure and Hospitality | 110 | $14M | United States | MINDBODY | Mindbody Spa | Hospitality ERP | 2012 | n/a |
In 2012 Hiatus Spa + Retreat implemented Mindbody Spa as its core Hospitality ERP, establishing a centralized application to manage spa operations across two locations including Dallas, TX. The deployment focused on operational support rather than enterprise scale ERP integration, positioning Mindbody Spa as the system of record for scheduling, memberships, and guest management across front desk and treatment teams.
Mindbody Spa was configured to support appointment booking and provider calendar management, membership administration, daily member billing, retail point of sale, inventory management, and treatment and service procedure configuration. The implementation emphasized service-level configuration and standardized accounting procedures, with staff trained on treatment workflows, retail selling, and spa-specific billing routines to align operational execution with system configurations.
The environment included explicit use alongside Microsoft software for entry of member and guest information, reflecting a bilateral operational flow between Mindbody Spa and Microsoft tools for client records and administrative tasks. Operational coverage extended across spa operations, reception, call center, retail sales, and inventory control, with the application used daily for monitoring provider books and processing memberships and retail transactions.
Governance centered on role-based operational controls and procedural training, with the spa coordinator and temporary manager function serving as a liaison between staff and owners and enforcing membership cancellation and agreement letter processes in accordance with company policy. Receptionist and call center training on Mindbody Spa was a formal part of rollout, embedding consistent booking, billing, and retail procedures into frontline workflows to ensure uniform service delivery.
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Kona Kai San Diego Resort | Leisure and Hospitality | 100 | $15M | United States | MINDBODY | Mindbody Spa | Hospitality ERP | 2020 | n/a |
In 2020, Kona Kai San Diego Resort implemented Mindbody Spa as part of its Hospitality ERP stack. The deployment targeted spa, fitness and guest engagement operations across the resort, supporting on-site services at the fitness and wellness centers, two resort-style pools, cabanas, and the Kona Kai Club membership programs.
Mindbody Spa was configured to support appointment scheduling and class booking, membership and class package management, point of sale for spa services, and inventory controls consistent with hospitality spa operations. Configuration work incorporated finance touchpoints, aligning service transactions with the property general ledger codes and the resort forecasting, budgeting, purchasing, and invoicing workflows managed by the finance team.
The implementation was integrated with the resorts broader SaaS ecosystem, explicitly linking Mindbody Spa to ProfitSword, Revinate, and Acumatica for ERP and CRM data alignment, and to guest engagement platforms including Akia, Hotel Effectiveness, ALICE, ResortPass, SpaSoft, and Jonas for cross-system booking and guest record synchronization. Data flows focused on membership and booking records, guest engagement signals, and financial posting to the cloud ERP and CRM platforms used by the property.
Governance included formalized SOPs and training materials for front desk, fitness and recreation staff, and supervisors, with structured rollout and cross-department coordination with marketing to drive class attendance. During the same period, fitness and wellness program initiatives reported a 30% increase in member satisfaction and attendance within one year, while operational ownership emphasized ongoing SOP maintenance and GL alignment to sustain financial controls.
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Buyer Intent: Companies Evaluating Mindbody Spa
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