List of Missive Platform Customers
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Since 2010, our global team of researchers has been studying Missive Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Missive Platform for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Missive Platform for Collaboration include: Italic, a United States based Retail organisation with 70 employees and revenues of $12.0 million, Canny, a United States based Professional Services organisation with 19 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Missive Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Missive Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Canny | Professional Services | 19 | $5M | United States | Missive | Missive Platform | Collaboration | 2018 | n/a |
In 2018, Canny adopted the Missive Platform as its Collaboration solution to manage shared inboxes for support, marketing, lead management and team collaboration. The company, operating remotely in the United States, implemented Missive Platform early in its lifecycle to centralize customer facing communications and shared messaging workflows.
Implementation centered on Missive team inboxes and tagging, using shared mailboxes to route messages, assign ownership and prevent duplicated work. Configuration emphasized tag based routing and collaborative message drafting to increase visibility across customer support and marketing teams. Functional capabilities implemented include team inbox management, tag driven routing, assignment workflows and collaborative response composition.
Operational scope covered support, marketing and lead management across the organization, aligning communication handling with those business functions. Governance focused on inbox ownership rules and standardized tagging to streamline triage and reduce overlap, and the company reports increased visibility and productivity for customer support and marketing workflows as a result.
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Italic | Retail | 70 | $12M | United States | Missive | Missive Platform | Collaboration | 2021 | n/a |
In 2021, Italic deployed the Missive Platform as its primary shared inbox and team collaboration tool for customer-facing communications, adopting Missive to fulfill its Collaboration needs. The deployment positioned Missive Platform as the central channel for external customer interactions, with configuration geared toward support and VIP messaging workflows at Italic in Los Angeles, United States.
Missive Platform implementation emphasized shared inbox capabilities, threaded conversations, assignment and real-time collaboration features to reduce context-switching across agents. The deployment included an explicit Twilio integration to handle VIP SMS routing and message handling, and configuration work focused on inbox rules, assignment routing, and notification controls to streamline handoffs and reduce response latency.
Governance changes instituted during rollout defined thread ownership and standardized response workflows to drive consistent handling of customer inquiries and VIP messages. The centralized approach produced higher adoption compared with prior tools, reduced context-switching among teams, and lowered the response backlog for customer-facing communications.
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