List of Mitchell ProDemand Customers
Danville, 24541-5729, VA,
United States
Since 2010, our global team of researchers has been studying Mitchell ProDemand customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mitchell ProDemand for Dealership Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mitchell ProDemand for Dealership Management include: NAPA TRACS, a United States based Professional Services organisation with 250 employees and revenues of $30.0 million, Fullbay, a United States based Professional Services organisation with 40 employees and revenues of $5.0 million, Kia Green, a United States based Automotive organisation with 17 employees and revenues of $2.0 million, John Sauder Chevrolet of Ephrata, a United States based Automotive organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Mitchell ProDemand, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Mitchell ProDemand customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Fullbay | Professional Services | 40 | $5M | United States | Mitchell Repair Information Company | Mitchell ProDemand | Dealership Management | 2025 | n/a | In 2025, Fullbay integrated Mitchell ProDemand into its repair-order and estimating workflow in the United States, using the Dealership Management application to surface OEM labor times and parts data. The implementation also incorporated Mitchell TruckSeries to surface maintenance and fluid specifications directly into shop estimates. Mitchell ProDemand is configured to pull labor times, parts, maintenance and fluid specs directly into estimates and the repair-order lifecycle, reducing double entry between estimating and shop-floor documentation. Functional capabilities implemented include automated estimate population, parts lookup, labor-time injection and specification reference within the estimating module, consistent with Dealership Management workflows. Operational coverage is focused on the estimating and operations process area, specifically labor and parts for repair shops across the United States, and Fullbay documents the integration on its product integration page. The integration supports approvals by making quotes more complete at the point of estimate, with stated outcomes of faster quotes and improved accuracy. Governance and rollout notes on the product page describe embedding Mitchell ProDemand data into Fullbays estimating UI and repair-order records, aligning parts and labor data models to reduce manual reconciliation. Fullbay Mitchell ProDemand Dealership Management estimating and operations relationship centralizes OEM reference data within the shop workflow to streamline quoting and shop approvals. | |
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John Sauder Chevrolet of Ephrata | Automotive | 10 | $1M | United States | Mitchell Repair Information Company | Mitchell ProDemand | Dealership Management | 2019 | n/a | In 2019, John Sauder Chevrolet of Ephrata implemented Mitchell ProDemand to support service operations, warranty administration and labor estimating within Dealership Management. The deployment used Mitchell ProDemand as the primary labor estimating and repair information resource for a small market dealership operating with a lean service staff. Mitchell ProDemand was used by service advisors to prepare labor estimates, confirm repair procedures and coordinate warranty submissions, with staff maintaining access to ALLDATA alongside Mitchell ProDemand labor estimating systems. The service operation relied on CDK for invoice generation and CDK electronic time clock functions, and worked with General Motors fleet invoice submission and payment processes when managing fleet accounts, with Mitchell ProDemand functioning in conjunction with those operational systems. Governance and rollout were executed through hands on training led by the Service Advisor, who re certified in GM Service Advisor, Electric Vehicle Specialist and Warranty Administrator requirements and trained newly appointed front shop staff after turnover. Operational coverage included appointment scheduling, check in and check out, cashier duties, fleet account management and assisting the transition from paper technician time punches to electronically documented CDK timekeeping. Staff cited that access to Mitchell ProDemand and ALLDATA proved beneficial when dealing with numerous aftermarket warranty companies, and the implementation supported both conventional service advisor responsibilities and expanded workflow ownership required by the dealership staffing model. | |
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Kia Green | Automotive | 17 | $2M | United States | Mitchell Repair Information Company | Mitchell ProDemand | Dealership Management | 2023 | n/a | In 2023 Destination Kia Albany implemented Mitchell ProDemand in its fixed ops service operations, deploying the application to support warranty and customer pay repair workflows at the dealership. The implementation is recorded under the Dealership Management category and is used to reference OEM procedures and Mitchell labor hours for Kia warranty repairs in the United States. Mitchell ProDemand is used primarily for labor hours and estimating workflows, an inference supported by a dealership job posting that explicitly cites "Mitchell ProDemand hours" for Kia warranty repairs. Configuration focuses on lookup and citation of OEM service procedures, standardized labor time retrieval, and estimate justification functionality typical of estimating and labor modules within Dealership Management software. Operational coverage is concentrated in the Albany, New York service department and spans fixed ops, warranty administration, and customer pay estimate creation. The system serves technicians and service advisors, providing a single reference for OEM procedure content and Mitchell labor times during repair intake and warranty claim preparation. Governance and process change emphasize standardized warranty labor definitions and faster estimate justification as stated outcomes, with Mitchell ProDemand establishing consistent labor references for warranty and customer pay scenarios. The implementation reflects a small dealer scale, aligned to a 17 employee operation, and centers on operationalizing Mitchell ProDemand as the authoritative labor and procedure source in service department workflows. | |
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Professional Services | 250 | $30M | United States | Mitchell Repair Information Company | Mitchell ProDemand | Dealership Management | 2019 | n/a |
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Buyer Intent: Companies Evaluating Mitchell ProDemand
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