List of Mitek IDLive Voice Customers
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Since 2010, our global team of researchers has been studying Mitek IDLive Voice customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mitek IDLive Voice for Identity and Access Management (IAM) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mitek IDLive Voice for Identity and Access Management (IAM) include: Bluecross & Blueshield Uruguay, a Uruguay based Insurance organisation with 150 employees and revenues of $60.0 million, Ipulse Systems South Africa, a South Africa based Professional Services organisation with 30 employees and revenues of $5.0 million, Simpletech, a Uruguay based Professional Services organisation with 25 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Mitek IDLive Voice, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Mitek IDLive Voice customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bluecross & Blueshield Uruguay | Insurance | 150 | $60M | Uruguay | Mitek Systems | Mitek IDLive Voice | Identity and Access Management (IAM) | 2022 | Simpletech |
In 2022, Bluecross & Blueshield Uruguay deployed Mitek IDLive Voice to introduce voice biometric authentication into customer messaging and appointment booking workflows. The implementation sits in the Identity and Access Management (IAM) category and is focused on authenticating customers within WhatsApp chatbot conversations for healthcare appointment scheduling and CRM interactions.
The deployment used Mitek IDLive Voice alongside ID R&D voice biometric capabilities to capture passive voice liveness and perform biometric matching during conversational authentication. Functionally the solution replaced PIN and OTP based authentication methods with passive voice liveness and biometric matching, enabling passwordless flows and friction reduction in phone free digital channels.
Integration architecture routed voice capture through Simpletech’s Wittybots WhatsApp chatbot, which orchestrated authentication calls to Mitek IDLive Voice and returned verified identity tokens into the messaging flow. Operational coverage targeted customer service and appointment booking processes, with verified identity assertions delivered into the insurer’s messaging and CRM workflows to authorize transactions and schedule appointments.
Rollout and governance were coordinated with Simpletech as the systems integrator, and the initiative was publicly announced in August 2022. The project explicitly aimed to reduce friction and secure messaging transactions by moving authentication to passive voice biometrics within conversational channels.
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Ipulse Systems South Africa | Professional Services | 30 | $5M | South Africa | Mitek Systems | Mitek IDLive Voice | Identity and Access Management (IAM) | 2022 | n/a |
In 2022, Ipulse Systems South Africa deployed Mitek IDLive Voice as the core voice biometric engine for its VoiceIQ.cloud offering. The deployment positions Mitek IDLive Voice within Identity and Access Management (IAM) use cases for authentication, focusing on onboarding and call center KYC workflows across South Africa and wider Africa.
VoiceIQ.cloud is delivered as a voice-biometrics-as-a-service product that leverages ID R&D’s IDVoice algorithms through Mitek IDLive Voice capabilities to provide active and passive voice matching and liveness detection. The implementation emphasizes per-transaction voice enrollment and real-time enrollment workflows to support transaction-level authentication and rapid verification.
The technical delivery is SaaS oriented, with API-first integration patterns to embed voice authentication into contact center authentication flows and KYC processes, consistent with Identity and Access Management (IAM) functional terminology. Operational coverage is centered on customer onboarding teams and call-center authentication operations, where quick-to-integrate voice matching is required.
Governance and rollout prioritized pragmatic, region-focused provisioning for South Africa and Africa, aiming to reduce onboarding friction and lower call-center KYC friction while offering an affordable voice authentication option. Mitek IDLive Voice is restated as the application powering VoiceIQ.cloud, reflecting the relationship Ipulse Systems South Africa Mitek IDLive Voice Identity and Access Management (IAM) authentication.
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Simpletech | Professional Services | 25 | $2M | Uruguay | Mitek Systems | Mitek IDLive Voice | Identity and Access Management (IAM) | 2022 | n/a |
In 2022, Simpletech integrated Mitek IDLive Voice, leveraging ID R&D’s IDVoice and IDLive Voice voice biometric technology, into its Wittybots chatbot platform. This integration is classified in Identity and Access Management (IAM) and implements in-chat voice authentication and liveness checks to provide biometric multifactor authentication for messaging channels.
The implementation embedded a voice biometrics verification module into chatbot session flows, enabling capture of user audio inside the Wittybots interaction and server side liveness and voiceprint verification tied to the chat session state. Functional capabilities implemented include real-time voice authentication, automated liveness detection, and biometric second-factor orchestration within conversational workflows to reduce knowledge-based authentication friction.
Integrations are focused on customer-facing messaging channels, explicitly WhatsApp, supporting CX and contact-center messaging across Latin America and enabling secure interactions for regulated use cases in healthcare and finance. The integration preserves the chatbot front end while routing audio verification requests to the Mitek IDLive Voice service and returning authentication results to Wittybots to influence transaction eligibility and agent handoff logic.
Operational governance shifted authentication workflows from knowledge-based checks to biometric MFA inside chat, requiring updates to consent prompts, verification messaging, and contact-center procedures. The deployment is positioned to make WhatsApp transactional by adding biometric multifactor authentication, reducing friction from knowledge-based methods and enabling more secure customer interactions in healthcare and finance.
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