List of Mitel Unified Communications Customers
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Since 2010, our global team of researchers has been studying Mitel Unified Communications customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mitel Unified Communications for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mitel Unified Communications for Collaboration include: University Of The Witwatersrand, a South Africa based Education organisation with 5000 employees and revenues of $400.0 million, Carlsberg Supply Company UK, a United Kingdom based Consumer Packaged Goods organisation with 256 employees and revenues of $166.0 million, Raytown Quality Schools United States, a United States based Education organisation with 900 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using Mitel Unified Communications, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Carlsberg Supply Company UK | Consumer Packaged Goods | 256 | $166M | United Kingdom | Mitel | Mitel Unified Communications | Collaboration | 2020 | n/a |
In 2020 Carlsberg Supply Company UK implemented Mitel Unified Communications as its Collaboration platform to modernize regional voice and contact center services. The initiative moved the companys UK voice system MiVoice MX-ONE and the contact center application MiContact Center Enterprise into Microsoft Azure to support a strategic relocation of the Leeds headquarters.
The deployment used a cloud-hosted Mitel Unified Communications architecture in Azure, effectively rehoming PBX and contact center runtime into a managed cloud environment. Functional scope covered voice switching and contact center routing capabilities provided by MiVoice MX-ONE and MiContact Center Enterprise, aligning telephony and agent routing under the Mitel application stack.
Integrations explicitly included the migration into Microsoft Azure as the cloud platform, with operations consolidated to serve Western Europe contact center services and regional UK voice traffic. The project timeline was executive decision in August 2020 and go-live by November 2020, reflecting a compressed rollout to support the Leeds move and continuity of customer service operations.
The program converted capital expenditure to operating expenditure, reduced risk associated with aging on-premises hardware, and delivered stated improvements in scalability and security for contact center services. Governance details emphasized a cloud migration and operational consolidation approach rather than on-premises refresh, with Mitel Unified Communications central to the Collaboration and contact center modernization effort.
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Raytown Quality Schools United States | Education | 900 | $100M | United States | Mitel | Mitel Unified Communications | Collaboration | 2015 | Allegiant Air |
In 2015, Raytown Quality Schools United States implemented Mitel Unified Communications as a Collaboration solution to modernize campus communications across its district. The deployment covered roughly 1,400 handsets and extended unified voice and mobility capabilities across 25 facilities in the United States, establishing a district-wide communications footprint.
The implementation used Mitel MiVoice Business and MiCollab as core components of the Mitel Unified Communications platform, delivering call control, presence, voicemail and mobile soft-client capabilities to staff. The solution provisioned mobile soft-clients for staff mobility and provided standard unified communications functionality consistent with Collaboration category deployments.
The rollout was implemented by Mitel partner Allegiant and focused on improving internal collaboration and communications with parents and the community. Raytown Quality Schools implemented Mitel Unified Communications to provide district-wide voice and mobility services, with the stated outcome of improved staff mobility, internal collaboration, and communications with parents and the community.
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University Of The Witwatersrand | Education | 5000 | $400M | South Africa | Mitel | Mitel Unified Communications | Collaboration | 2023 | n/a |
In 2023, University of the Witwatersrand implemented Mitel Unified Communications, a Collaboration platform to support student services and enrolment contact handling across its Johannesburg campus. The university upgraded ageing analogue telephony to a Mitel UCC stack and documented the program as a 2023 case study, executing the rollout in phased waves to limit campus disruption.
The Mitel Unified Communications deployment centralized MiVoice Business, MiCollab and MiContact Center as core modules. MiCollab was provisioned for thousands of users to enable mobility and unified communications, while MiContact Center delivered enhanced contact-center visibility and queue management. The architecture consolidated UCC services across two data centers to increase resilience and provide centralized management for campus voice and collaboration.
Operational scope covered campus communications and administrative lines tied to student services and enrolment contact handling in Johannesburg, with thousands of MiCollab users included in the deployment. Centralizing UCC across two data centers extended mobility capabilities to distributed staff and students and aligned collaboration tooling with core university business functions.
Governance focused on phased deployment sequencing over four months with centralized operational management and cutover controls to manage risk and support continuity. The implementation explicitly delivered improved resilience, mobility and contact-center visibility as stated in the vendor case study, aligning Mitel Unified Communications Collaboration with university engagement and enrollment workflows.
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