List of Mojo Helpdesk Asset Management Customers
Austin, 78738-6528, TX,
United States
Since 2010, our global team of researchers has been studying Mojo Helpdesk Asset Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mojo Helpdesk Asset Management for IT Asset Management (ITAM) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mojo Helpdesk Asset Management for IT Asset Management (ITAM) include: Austin Community College, a United States based Education organisation with 5009 employees and revenues of $3.89 billion, Raksha Technologies India, a India based Professional Services organisation with 150 employees and revenues of $8.0 million, Synapses, a Italy based Construction and Real Estate organisation with 15 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Mojo Helpdesk Asset Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Mojo Helpdesk Asset Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Austin Community College | Education | 5009 | $3.9B | United States | Mojo Helpdesk | Mojo Helpdesk Asset Management | IT Asset Management (ITAM) | 2016 | n/a |
In 2016, Austin Community College implemented Mojo Helpdesk Asset Management to centralize IT support across 11 campuses in the United States. The deployment targeted campus IT operations and service delivery, using Mojo Helpdesk Asset Management to unify service workflows and inventory oversight across distributed sites.
The implementation emphasized IT Asset Management (ITAM) capabilities including asset tracking, check in and check out processes, and inventory control, which were integrated into the college help desk ticketing and service workflows. Vendor documentation notes the rollout completed in three months, which indicates configuration work to build asset records, device lifecycle tracking, and campus-level checkout policies to support technicians and end users.
Operational scope covered IT departments across all 11 campuses, aligning asset workflows with service desk operations and standardizing procedures for device assignment and returns. Austin Community College reported improved help desk efficiency, lowered costs, and increased user satisfaction following the Mojo Helpdesk deployment.
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Raksha Technologies India | Professional Services | 150 | $8M | India | Mojo Helpdesk | Mojo Helpdesk Asset Management | IT Asset Management (ITAM) | 2021 | n/a |
In 2021, Raksha Technologies India implemented Mojo Helpdesk Asset Management. The deployment targeted post sales support operations within services and IT support, centralizing ticketing and SLA tracking to meet commitments for customers across India and international markets.
The implementation emphasized helpdesk ticketing, SLA management workflows, and case routing configurations within the Mojo Helpdesk application, configured to support service desk intake, priority based SLA timers, and queue driven case assignment for support agents. The project is catalogued as IT Asset Management (ITAM), while the case study explicitly focuses on ticketing and SLA tracking rather than describing active use of asset management features in the source material.
Governance efforts concentrated on standardizing escalation procedures and SLA tracking governance, with centralized reporting used by service managers and customer success teams to monitor compliance. The case study notes increased customer confidence as a result of centralizing ticketing and meeting SLAs, and it does not provide cost, quantitative performance metrics, or detailed rollout geography beyond India and international markets.
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Synapses | Construction and Real Estate | 15 | $2M | Italy | Mojo Helpdesk | Mojo Helpdesk Asset Management | IT Asset Management (ITAM) | 2022 | n/a |
In 2022 Synapses implemented Mojo Helpdesk Asset Management to centralize customer support operations and establish an asset registry. The deployment used Mojo Helpdesk Asset Management in the IT Asset Management (ITAM) category to consolidate ticketing and asset tracking for its indoor location and analytics services supporting users across multiple European countries.
The implementation focused on the core helpdesk ticketing module and the asset management module, with configuration to capture incident records, asset identifiers and contract metadata. Ticket workflows were structured to route incidents to operations and IT owners, and the asset module was used to log field incidents and store contract terms for tracked devices and service agreements in the European region.
Operational scope covered customer support, IT and operations teams, creating a centralized asset registry linked to support tickets to reduce missed work items and accelerate response processes. Governance introduced standardized incident logging and contract recordkeeping across sites, and the consolidated Mojo Helpdesk Asset Management instance served as the single system of record for support and asset lifecycle activities.
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