List of Momentive GetFeedback Customers
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Since 2010, our global team of researchers has been studying Momentive GetFeedback customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Momentive GetFeedback for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Momentive GetFeedback for Customer Experience include: Puma, a Germany based Retail organisation with 22214 employees and revenues of $10.49 billion, Equancy, a France based Professional Services organisation with 300 employees and revenues of $19.0 million, Servicios Hoteleros De Manzanillo S, a Mexico based Professional Services organisation with 15 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Momentive GetFeedback, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Momentive GetFeedback customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Equancy | Professional Services | 300 | $19M | France | Momentive (formerly SurveyMonkey) | Momentive GetFeedback | Customer Experience | 2021 | n/a |
In 2021, Equancy adopted Momentive GetFeedback as its agile Customer Experience solution to capture digital visitor insights and provide a 360° view of the customer for consulting engagements. Momentive GetFeedback was deployed as a cloud SaaS tool with survey collection and analytics dashboards to support rapid client-facing CX programs. The use case centers on customer experience and digital analytics across the European region and positions GetFeedback as a rapid-deployment tool for validating client digital roadmaps.
Implementation focused on embedding Momentive GetFeedback within consulting engagements, enabling consultants to instrument digital touchpoints, run agile feedback cycles, and synthesize visitor insights into a consolidated customer view. The rollout targeted client-facing teams in Europe and emphasized lightweight configuration, template-driven surveys, and dashboarding to accelerate validation workflows and reduce implementation friction. Equancy used Momentive GetFeedback to enable faster validation of digital roadmaps for clients and to supply actionable 360° customer insight as input to consulting deliverables.
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Puma | Retail | 22214 | $10.5B | Germany | Momentive (formerly SurveyMonkey) | Momentive GetFeedback | Customer Experience | 2020 | n/a |
In 2020 Puma deployed Momentive GetFeedback to capture in-the-moment website feedback using the GetFeedback Digital on web module. The effort was classified under Customer Experience and focused on surfacing friction across the e-commerce checkout and FAQ journeys to inform UX and product priorities. The implementation targeted Puma’s digital commerce and customer service channels across Europe and global markets, feeding continuous qualitative signals into cross-functional teams. The primary business functions impacted were UX design, product management and customer support.
Momentive GetFeedback was configured to trigger contextual feedback prompts on checkout flows and FAQ pages, enabling capture of checkout abandon points and payment friction including PayPal related issues. The GetFeedback Digital on web configuration emphasized targeted question flows and contextualized response capture so teams could isolate problems and translate feedback into prioritized development tickets. Outputs from the application were used to justify specific product work such as PayPal optimizations and a wishlist feature.
Operational coverage integrated captured feedback into Puma’s e-commerce web layer and into support triage workflows, enabling product and customer service teams to act on issues reported by shoppers. Governance relied on a cross-functional review cadence between UX, product and customer service to validate findings and sequence fixes based on qualitative signal strength.
The program delivered explicit outcomes reported by Puma, including an 11% rise in Net Promoter Score and significant reductions in payment related support issues, demonstrating the role of Momentive GetFeedback in closing user experience gaps. The implementation illustrates Customer Experience instrumentation driving prioritized product changes and improved support outcomes.
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Servicios Hoteleros De Manzanillo S | Professional Services | 15 | $1M | Mexico | Momentive (formerly SurveyMonkey) | Momentive GetFeedback | Customer Experience | 2021 | n/a |
In 2021 Servicios Hoteleros De Manzanillo S implemented Momentive GetFeedback to support Customer Experience across its hotel group, with a primary focus on the digital purchasing journey and CRM-driven guest interactions. The deployment was positioned as the platform to power a global customer experience program and to centralize voice of guest capture from digital commerce touchpoints.
Momentive GetFeedback was configured for survey orchestration, feedback capture, analytics and real-time listening workflows, aligned to digital commerce and post-purchase feedback channels. The implementation routed structured responses into CRM records to provide operational reporting and to enable event-driven actions tied to guest lifecycle stages, reinforcing a 360° view of guests within the CRM.
A deep Salesforce integration was a core architectural element, enabling feedback to flow directly into Salesforce objects and supporting case creation and routing for guest experience and e-commerce teams. Operational coverage explicitly spanned the hotel group global operations and focused on CRM processes and digital commerce workflows, allowing cross-functional teams to access consolidated guest feedback alongside transactional data.
Governance efforts centered on formalizing feedback-to-action workflows and embedding routing rules inside the CRM to ensure timely visibility for operations and guest services. The program aimed to accelerate real-time listening and action on evolving guest preferences by making Momentive GetFeedback the primary feedback ingestion and CRM-linked response mechanism.
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