List of MonkeyPesa Customer Support Customers
Since 2010, our global team of researchers has been studying MonkeyPesa Customer Support customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased MonkeyPesa Customer Support for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using MonkeyPesa Customer Support for Customer Support include: Tripesa Uganda, a Uganda based Professional Services organisation with 25 employees and revenues of $2.0 million, DusuPay, a Uganda based Banking and Financial Services organisation with 30 employees and revenues of $1.0 million, Maktech Uganda, a Uganda based Construction and Real Estate organisation with 25 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using MonkeyPesa Customer Support, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The MonkeyPesa Customer Support customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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DusuPay | Banking and Financial Services | 30 | $1M | Uganda | MonkeyPesa | MonkeyPesa Customer Support | Customer Support | 2020 | n/a |
In 2020 DusuPay implemented MonkeyPesa Customer Support to centralize customer engagement for its Ugandan fintech and payments operations. The vendor materials and a MonkeyPesa Trembi customer video identify DusuPay as a customer using MonkeyPesa Customer Support in the Customer Support category to manage inbound customer inquiries and support workflows.
Configuration emphasized a joint inbox for multi-channel support, consolidating email and messaging channels into a single queue with ticketing, routing, and shared agent collaboration consistent with Customer Support capabilities. Operational coverage focused on DusuPay's customer support team within Uganda, with governance oriented toward centralized inbox ownership and standardized response and escalation workflows to coordinate agent activity and streamline case handling.
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Maktech Uganda | Construction and Real Estate | 25 | $1M | Uganda | MonkeyPesa | MonkeyPesa Customer Support | Customer Support | 2024 | n/a |
In 2024, Maktech Uganda deployed MonkeyPesa Customer Support to centralize customer communications and marketing-driven engagement. MonkeyPesa Customer Support is referenced on the MonkeyPesa/Trembi testimonial as providing Customer Support capabilities in Uganda, with explicit use of inboxes and automations for customer engagement.
The implementation focused on joint inbox consolidation and automation, implementing shared inbox workflows and automated routing to channel inquiries for a small 25 person organization. Configuration work emphasized inbox ownership, message templates, automated response sequences and escalation rules to structure inbound customer interactions and reduce manual handoffs.
Operational coverage targeted customer service and marketing functions across Maktech Uganda in Uganda, aligning the Customer Support platform with ongoing marketing outreach cited in the vendor testimonial. Governance centered on role based access controls, defined inbox ownership and staged workflow rollout to integrate automated engagement and support processes into existing commercial operations.
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Tripesa Uganda | Professional Services | 25 | $2M | Uganda | MonkeyPesa | MonkeyPesa Customer Support | Customer Support | 2024 | n/a |
In 2024, Tripesa Uganda implemented MonkeyPesa Customer Support to support Customer Support for customer engagement and communications, according to vendor references on Trembi. The deployment is aligned with Tripesa's travel-tech operations in Uganda and positions MonkeyPesa Customer Support as the primary customer engagement tool for the company.
The implementation centers on MonkeyPesa Customer Support features explicitly referenced by the vendor, notably a joint inbox and automations for payments and booking communications, combined with standard Customer Support capabilities such as ticket routing and templated responses to standardize messages. Configuration work focused on shared inbox governance, automated notification sequences for payment and booking events, and workflow orchestration to manage inbound customer inquiries.
Operational coverage is concentrated on Tripesa's customer-facing teams within Uganda, integrating customer engagement processes into day-to-day booking and payment communications. Governance activity emphasized centralized message handling and automation rules for consistent customer communications, with rollout and usage documented through the vendor reference rather than an independent Tripesa announcement.
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