List of Motorola Control Room Solution Customers
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Since 2010, our global team of researchers has been studying Motorola Control Room Solution customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Motorola Control Room Solution for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Motorola Control Room Solution for Incident Management include: Scottish Fire and Rescue Service, a United Kingdom based Government organisation with 8000 employees and revenues of $390.0 million, Bedfordshire Fire and Rescue Service, a United Kingdom based Government organisation with 600 employees and revenues of $43.0 million, Tyne And Wear Fire And Rescue Service Sports And Welfare Club, a United Kingdom based Government organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Motorola Control Room Solution, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bedfordshire Fire and Rescue Service | Government | 600 | $43M | United Kingdom | Motorola Solutions | Motorola Control Room Solution | Incident Management | 2020 | Motorola Solutions |
In 2020, Bedfordshire Fire and Rescue Service implemented Motorola Control Room Solution as a cloud based Incident Management deployment, becoming the first UK fire service to adopt Motorola Solutions' CommandCentral CRS alongside CommandCentral Vault. The project included an integrated computer aided dispatch system delivered by partner 3tc to modernise end to end incident workflows across the Bedfordshire control room.
The Motorola Control Room Solution deployment centered on CommandCentral CRS for control room incident handling and CommandCentral Vault for encrypted centralised media storage, with cloud hosting enabling remote and scalable operations. Configuration work focused on incident logging, dispatch orchestration, situational awareness, and centralised evidence storage consistent with Incident Management functional workflows.
The integrated CAD from 3tc was connected to CommandCentral components to provide real time dispatch and situational awareness across control room, dispatch, and incident command functions, establishing an end to end incident management chain of custody and operational visibility. Motorola Solutions acted as vendor and implementation partner coordinating cloud provisioning, system configuration, and integration testing with the CAD partner.
According to project communications, the deployment increased control room efficiency, enabled encrypted centralised media storage, and supported remote and scalable operations, delivering targeted improvements to control room workflows and media management within the Incident Management domain.
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Scottish Fire and Rescue Service | Government | 8000 | $390M | United Kingdom | Motorola Solutions | Motorola Control Room Solution | Incident Management | 2024 | n/a |
In 2024, Scottish Fire and Rescue Service contracted Motorola Solutions' cloud-hosted Motorola Control Room Solution to modernise incident call-taking, computer-aided dispatch and dispatch workflows across its operational control centres in Scotland. This Incident Management implementation centralises call-taking, CAD and dispatch into a cloud-hosted control room platform intended to improve operational collaboration and response times.
The implementation narrative indicates deployment of core Incident Management functional modules for call handling, mapping, resource mobilization and incident logging, with module usage such as CommandCentral CAD and Vault inferred from the vendor announcement. Motorola Control Room Solution is configured to support triage, unit status tracking and evidence capture workflows, aligning operational data streams in a single control-room application.
The cloud-hosted architecture places control room capabilities in a centrally managed environment serving SFRS operational control centres across Scotland, with configuration to interface with telephony, mapping and mobilization feeds commonly used in incident management deployments. Operational coverage focuses on emergency response operations and control centre teams, consolidating incident intake and dispatch functions under a unified application footprint.
Governance and process alignment are oriented around standardizing call-taking and dispatch protocols across control centres, with phased rollout and training implied by the multi-site operational scope. The programme is aimed at improving operational collaboration and response times, positioning the Motorola Control Room Solution as the primary Incident Management platform for Scottish Fire and Rescue Service.
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Tyne And Wear Fire And Rescue Service Sports And Welfare Club | Government | 10 | $1M | United Kingdom | Motorola Solutions | Motorola Control Room Solution | Incident Management | 2024 | n/a |
In 2024, Tyne And Wear Fire And Rescue Service Sports And Welfare Club deployed Motorola Control Room Solution as a cloud-hosted Incident Management platform to streamline control room operations within Tyne and Wear in the United Kingdom. The deployment is scoped to support call taking, mobilisation and multi-agency collaboration across Northeast England, with design emphasis on scalability and resilience for spate conditions.
The Motorola Control Room Solution implementation centralizes core functional capabilities common to Incident Management, including call intake workflows, incident mobilisation orchestration and coordination tools for partner agencies. Configuration focuses on operational continuity and rapid role based access for control room staff and dispatch functions, aligning system workflows to typical emergency response procedures.
The solution integrates CommandCentral Evidence to unify recordings and evidence management, consolidating audio and incident recordings into the control room workflow to improve post incident review and operational handoffs. Operational coverage is targeted at Tyne and Wear control room operations and multi-agency coordination points in Northeast England, supporting incident lifecycle management from call through mobilisation and evidence capture.
Governance and process changes emphasize streamlined control room workflows and tighter collaboration protocols for multi-agency responses, with the platform provisioned to support surge conditions. The deployment delivers unified recording management through CommandCentral Evidence and improved mobilisation workflows as explicit outcomes, while the cloud hosted architecture underpins the stated goals of scalability and resilience.
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