List of Movate Biz Genie Customers
Plano, 75029, TX,
United States
Since 2010, our global team of researchers has been studying Movate Biz Genie customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Movate Biz Genie for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Movate Biz Genie for Chatbots and Conversational AI include: Dolby, a United States based Media organisation with 2051 employees and revenues of $1.35 billion and many others.
Contact us if you need a completed and verified list of companies using Movate Biz Genie, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Movate Biz Genie customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Dolby | Media | 2051 | $1.3B | United States | Movate | Movate Biz Genie | Chatbots and Conversational AI | 2019 | n/a |
In 2019, Dolby implemented Movate Biz Genie to deliver Chatbots and Conversational AI capabilities as part of its customer support stack. The deployment targeted Dolby’s headphone product launch and the Dolby On mobile app in the United States, operating within an omnichannel support ecosystem spanning chat, email, voice and self help channels.
The Movate Biz Genie deployment leveraged Movate’s conversational AI and Edison CX capabilities to provide an AI driven chatbot layer for automated customer interaction. Functional capabilities emphasized natural language intent recognition, conversational dialogue flows and automated routing to human agents, aligning with standard Chatbots and Conversational AI workflows for inquiry triage and case initiation.
Operational coverage focused on customer support and contact center operations for the headphone launch and Dolby On app in the United States. The chatbot was integrated across chat, email, voice and self help touchpoints to unify inquiry handling and scale automated resolution.
Reported outcomes cited in the Movate case study include a 94% customer satisfaction rating, 100% first contact resolution and the platform handling approximately 400,000 monthly requests. Operational governance centered on monitoring and AI oversight to maintain conversational accuracy and escalation controls.
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